Accor

Housekeeping Manager

Accor • $95K — $108K *
San Francisco, CA 94112In-Person
Hospitality & Recreation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 1-2 years of prior leadership experience in large Housekeeping or Rooms Division preferred
  • Proficient in Microsoft Windows applications
  • University/College degree in a relevant field is a plus
  • Strong communication and organizational skills
  • Excellent interpersonal and problem-solving capabilities
  • Highly responsible and reliable
  • Team player with ability to focus on guest needs

Responsibilities

  • Deliver friendly and professional service to guests and colleagues
  • Manage daily housekeeping operations to meet Fairmont service standards
  • Supervise and inspect cleanliness of guest rooms and public areas
  • Implement quality control processes with daily inspections and audits
  • Address guest concerns promptly and coordinate resolutions with relevant departments
  • Conduct departmental meetings to communicate priorities and engage the team
  • Train and develop team members on cleaning procedures and safety protocols
  • Oversee recruitment and onboarding of housekeeping staff
  • Monitor and provide feedback on employee performance
  • Manage housekeeping budget responsibly and optimize resources

Benefits

  • Opportunities for training and career development
  • Engagement in a dynamic and supportive workplace culture
  • Access to employee wellness programs
  • Employee discounts and perks
  • Supportive management encouraging team collaboration
Full Job Description
Job Description

Reporting to the Director of Housekeeping, responsibilities and essential job functions include, but are not limited to, the following:
  • Consistently deliver professional, friendly, and engaging service to guests and colleagues.
  • Lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards.
  • Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality.
  • Implement and maintain rigorous quality control processes, including daily inspections, audits, and timely follow-up on identified gaps.
  • Take ownership of guest concerns related to housekeeping, responding promptly, documenting issues, and coordinating with relevant departments to ensure resolution.
  • Conduct regular departmental meetings, briefings, and line-ups to communicate priorities, reinforce standards, and foster engagement.
  • Train, coach, and develop team members on cleaning procedures, equipment use, safety protocols, service standards, and brand expectations.
  • Oversee recruitment, onboarding, training, and ongoing development of housekeeping team members in partnership with People & Culture.
  • Monitor employee performance and provide regular feedback, coaching, recognition, and development opportunities to maintain high standards.
  • Address performance and conduct concerns through coaching, mentoring, retraining, and corrective action, when appropriate.
  • Manage the departmental budget responsibly, optimizing labor, supplies, and other resources while maintaining service and quality standards.
  • Balance operational, administrative, and team priorities effectively in a fast-paced environment.
  • Ensure consistent compliance with departmental policies, procedures, brand standards, and applicable safety and sanitation requirements.
  • Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution.
  • Maintain accurate and timely records of inspections, audits, evaluations, training, and other departmental activities.
  • Partner closely with Front Office, Engineering, and other operational departments to resolve guest concerns, address quality issues, and ensure a seamless guest experience.
  • Use quality and operational data to identify trends, prioritize opportunities, and drive continuous improvement within the department.
  • Foster a culture of accountability, pride, teamwork, and continuous improvement.
  • Lead by example and maintain a visible presence on the floor and throughout the operation.
  • Perform other duties as assigned by leadership.


Qualifications

Your experience and skills include:
  • At least 1-2 years previous leadership experience in large Housekeeping or Rooms Division preffered
  • Computer literate in Microsoft Window applications preferred
  • University/College degree in a related discipline an asset
  • Excellent communication and organizational skills
  • Strong interpersonal and problem-solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times


Additional Information

Salary Range: $95,000 to $108,000 Annual

Feel free to visit our website at http://www.fairmont.com/ to find out more about our company.

About Accor

Accor is a multinational hospitality company that operates in 110 countries. It was founded in 1967 and has its headquarters in Issy-les-Moulineaux, France. The company operates over 4,800 hotels, resorts, and residences under brands such as Sofitel, Novotel, Mercure, and Ibis. Accor also offers a range of services to businesses and individuals, including meeting and event planning, loyalty programs, and digital solutions. In 2020, the company launched its ALLSAFE program, which includes enhanced hygiene and safety measures in response to the COVID-19 pandemic.
Learn more about Accor
Size
214,000 employees
Industry
Hospitality & Recreation
* Ladders Estimates

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