Scotiabank

Director, Fraud Operations

Scotiabank • $125K — $150K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Post-Secondary Education with at least 10 years of relevant executive-level experience.
  • In-depth knowledge of fraud management laws and regulations.
  • Proven ability to identify criminal trends and assess risks effectiveness.
  • Excellent written and verbal communication skills for interaction with executives and regulators.

Responsibilities

  • Lead the development and implementation of fraud operations strategies and policies.
  • Drive customer-focused culture to enhance client relationships.
  • Monitor and report on fraudulent activities, involving communication with stakeholders.
  • Collaborate with leaders to identify and address operational gaps related to fraud.
  • Guide and manage the Fraud Relationship Management and related metrics.

Benefits

  • Diverse opportunities for professional development.
  • Commitment to community impact for customers and employees.
  • Comprehensive benefits starting on the first day, including flexible vacation.
  • Inclusive culture promoting diversity, equity, and allyship.
  • Accessibility commitments to create a diverse and inclusive work environment.
Full Job Description
Requisition ID: 273679

Reporting to the Vice President, Canada Fraud Management, this role has overall accountability for the leadership and oversight of Fraud Operations at Tangerine, ensuring business strategies, plans, and day-to-day activities comply with governing regulations, internal policies, and procedures. The incumbent is accountable for developing Tangerine's fraud prevention and detection strategies, policies, and programs across its broad range of products and delivery channels, as well as leading initiatives to safeguard Tangerine's reputation, maintain customer confidence, and minimize losses to the Bank. Strategically, this role must continue to evolve the Fraud Operations strategy to mitigate fraud risk and reduce fraud losses.

Is this role right for you? In this role you will:
  • Lead and drive a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Leads the transformation, design, development, and sustainment of fraud operations strategies, processes and policies intended to reduce the Bank's exposure and minimize losses resulting from criminal activity across a broad range of complex products and delivery channels.
  • In conjunction with the Fraud senior leadership team, contribute to the long-term strategic direction of Fraud Management and provide input into the design and implementation of the overall fraud management strategic roadmap and future initiatives, including the Automation and AI program.
  • Leverages and continually monitors fraud prevention best practices to ensure ongoing effectiveness in detecting fraudulent activity. Ensures reporting and key metrics are established, reviewed, and leveraged as part of the management of the function. Works with Fraud Analytics resources in Global Fraud Management.
  • Leads the monitoring and reporting of fraudulent activities and the communication with customers, partners and stakeholders.
  • Lead incidents, as appropriate, by leveraging support from the Cyber Fraud Incident team within Global Fraud Management.
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements, and assess their potential impact on customers, the Bank, and appropriate actions.
  • Employs a best-in-class operating model to mitigate fraud losses, improve efficiencies and increase productivity, thus enhancing the customer experience, reducing the Bank's exposure to fraud and delivering a best-practice control environment.
  • Collaborate with business leaders to proactively identify threats, vulnerabilities, and operational gaps, and address emerging trends.
  • Provide overall management of Tangerine Fraud Relationship Management and governance over fraud key metrics, including KPIs and KRIs, to measure fraud exposure and the effectiveness of fraud mitigation strategies.
  • Provide advice and counsel to the Bank's Senior Management and Business Line Management in the assessment and management of fraud issues to ensure business decisions balance business growth and fraud risk management; and partner with other key stakeholders in Tangerine to ensure adherence to policies and procedures.
  • Directs day-to-day activities in a manner consistent with the Bank's risk culture and the relevant risk appetite statement and limits. Communicates the Bank's risk culture and risk appetite statement throughout their teams.
  • Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
  • Build a high-performance environment and implement a people strategy that attracts, retains, develops, and motivates the team by fostering an inclusive work environment, communicating the vision, values, and business strategy, and managing succession and development planning.
  • Create a high-performance environment where employees invest wisely, take accountability, and focus on the right priorities. Ensure timely, high-quality, efficient, and effective processes and procedures that enable business partners' success and deliver a superior customer experience.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • Post-Secondary Education with a minimum of 10 years of relevant experience (or equivalent business-related experience) at the executive level.
  • In-depth knowledge of laws and regulations associated with fraud management, with a demonstrated ability to stay abreast of criminal trends, identify current and potential risks to the Bank and its assets, and take appropriate action.
  • Excellent written and verbal communication skills, with the ability to interact effectively with the Bank's Executive Management team, industry and regulatory bodies, and peers at other financial institutions.


What's in it for you?
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities - for you and our customers.
  • A competitive rewards program that includes an annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow, and participate through our various Employee Resource Groups (ERGs), which span diverse gender identities, ethnicities, races, ages, abilities, and veteran statuses.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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