American Express

Director - Corporate Card Benefits

American Express$150K — $180K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Proven people leader capable of inspiring teamwork and crystallizing goals.
  • Customer-first mindset with experience in card benefits or relevant fields.
  • Operations-oriented with a curiosity for multi-platform process improvement.
  • Creative problem-solver skilled in structuring complex issues.
  • Excellence in communication, both written and verbal, with executive presence.
  • Strong stakeholder management abilities, fostering collaboration with diverse groups.
  • Dedication to fostering a team culture of learning and development.

Responsibilities

  • Lead and manage a high-performing team.
  • Own the strategic vision for new benefits in Corporate Cards.
  • Design innovative benefits based on customer understanding and market analysis.
  • Create pitches for partners to enhance benefit offerings and manage relationships.
  • Collaborate with Legal on drafting and refining benefits contracts.
  • Evaluate and prioritize technology investments for Corporate Card Benefits.
  • Oversee the implementation of new benefits across various departments.

Benefits

  • Competitive base salaries.
  • Bonus incentives.
  • 6% Company Match on retirement savings plan.
  • Free financial coaching and well-being support.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid, onsite, or virtual arrangements.
  • 20+ weeks paid parental leave for all parents, regardless of gender.
  • Free access to global on-site wellness centers.
  • Confidential counseling support through the Healthy Minds program.
  • Career development and training opportunities.
Full Job Description
Job Description

The Director of Corporate Card Benefits is responsible for managing and growing the suite of embedded benefits on Corporate Cards. This leader is the primary point of contact for proprietary enterprise benefits such as Centurion Lounge access and partner benefits such as Uber and Hilton. As we continue to assess and update our suite of Corporate Card products, they will lead both the operation of existing benefits and the design of new ones, and serve as the liaison to benefit partners - old and new.

Responsibilities

  • Lead a high-performing team of colleagues
  • Own the strategic vision for new Corporate Card embedded benefits, working in close partnership with leaders in Card Product, Pricing, New Product Development, Business Development, and Strategic Partnerships - these include new partner benefits, access to experiential benefits, and more
  • Design net new benefits constructs grounded in customer and prospect understanding, competitive landscape insights, and impact to the Corporate P&L
  • Compose partner-facing pitches to secure new benefit value, and represent the Corporate Card business in interactions with key partners - including ongoing performance reviews for partners who move forward
  • Work closely with Legal to compose and edit benefits contracts
  • Submit and rank Corporate Card Benefits technology investments, and collaborate with Finance and Analytics on cost-benefit analyses
  • Oversee implementation of new benefits, and work closely across New Product Development, Tech, Marketing, success measurement partners, and others to launch net new concepts
  • Guide project management to introduce new benefits to market - such as notifying Card clients, and steering creative concepts and getting approval for new marketing
  • Govern the risk measurement and controls for the benefits owned by the team, and spearhead customer servicing strategy and issue resolution


Qualifications

  • Proven people leader with ability to crystallize goals for direct reports, and inspire teamwork
  • Customer-first mentality with previous experience in Card benefits - or relevant parallel experience in user experience design, software features development, partnership management, etc.
  • Operations mindset and appetite for multi-platform processes; curiosity to learn and improve these
  • Flexible, creative problem-solver who puts structure around complex issues
  • Communication excellence, both visual/written and verbal; executive presence and comfort in front of audiences of all levels of seniority, both internal and external to American Express
  • Facility for stakeholder management; ability to communicate vision to varied group of stakeholders, building collaboration and partnership
  • Proactive and positive attitude, dedication to building team culture of learning, growth, and development

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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