As Senior Manager, Strategic Planning, you will lead the change management strategy for one of American Express' highest-priority enterprise transformation programs. You will be responsible for developing and executing the change management roadmap, ensuring customers, field teams, and internal stakeholders are prepared for upcoming changes. Working across Product, Technology, Marketing, Sales, Compliance, Finance, GCO, and Operations, you will drive communication strategies, stakeholder alignment, governance, and organizational readiness to support successful delivery of the Oculus program. Responsibilities • Lead the development, execution, and continuous refinement of the enterprise change management strategy, roadmap, and implementation plan for the Oculus transformation program. • Own change management governance, ensuring milestones, dependencies, risks, and readiness activities are effectively managed across multiple workstreams. • Develop integrated communication strategies for customers, field teams, and internal stakeholders, ensuring timely, consistent, and impactful messaging throughout the program lifecycle. • Partner closely with Product, Technology, Marketing, Sales, Compliance, Finance, GCO, and other stakeholders to assess downstream impacts, coordinate change activities, and drive execution. • Build executive presentations, communications, and decision materials that provide visibility into program progress, risks, and key decisions. • Lead stakeholder engagement by identifying impacted audiences, defining communication and enablement needs, and driving organizational readiness. • Foster strong partnerships across American Express, AENB, regulators, and external partners to support successful program execution. Qualifications Required Qualifications • Demonstrated experience leading enterprise change management initiatives supporting large-scale transformation programs. • Exceptional written, verbal, and executive presentation skills. • Strong program governance, organizational planning, and risk management capabilities. • Experience managing multiple priorities in a fast-paced, highly matrixed environment. • Bachelor's degree required. Preferred Qualifications • Proven ability to develop and execute communication strategies across executive, field, customer, and cross-functional audiences. • Proven ability to influence senior leaders and drive alignment without direct authority. • Ability to simplify complex business and technology changes into clear, actionable communications. Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. About the Team We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.