OpportunityWe are building a modern, data-driven Digital Employee Experience (DEX) capability focused on improving how employees interact with workplace technology. As a DEX Analyst, you will use Nexthink and experience analytics to measure, understand, and elevate the digital experiences of thousands of employees. This role blends technical skill, human-centered thinking, and analytic storytelling to identify friction, drive improvements, and influence how our workforce engages with devices, applications, and support systems.
ResponsibilitiesNexthink Platform & Telemetry- Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
- Build experience scorecards aligned to organizational priorities.
- Create visualizations, alerts, and reports that translate telemetry into actionable insights.
- Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.
Experience Analytics & Insights- Analyze performance, stability, sentiment, and behavior patterns to identify trends and root causes.
- Combine quantitative and qualitative signals to understand true employee impact.
- Translate complex technical findings into clear, compelling narratives for leadership and engineering teams.
- Form hypotheses, test improvements, and measure effects on experience scores.
Human-Centered Improvement- Understand employee behaviors, work styles, and friction patterns to recommend improvements.
- Partner with support, engineering, cybersecurity, and product teams to design user-focused solutions.
- Use Nexthink to support surveys, feedback loops, and engagement strategies.
- Advocate for end-users by ensuring technical decisions reflect human experience implications.
Operational Excellence- Participate in incident analysis to assess user impact.
- Monitor technology performance trends to proactively reduce friction and prevent recurring issues.
- Support DEX roadmap initiatives to expand automation, maturity, and long-term capability.
What is needed to succeed:- 1-2 years of hands-on experience with Nexthink (administration, investigations, dashboards, campaigns, automated remediation, scoring).
- 4-10 years of exp within a Data Analysis role
- Solid understanding of Windows and/or macOS environments and endpoint performance metrics.
- Strong analytical skills working with large datasets.
- Ability to translate complex data into simple, human-centered insights.
- Superb communication and collaboration skills.
- Passion for user empathy and understanding digital behaviors.
- Supported organizations with 15k+ devices
Preferred Qualifications- 2+ years in DEX, EUC/endpoint engineering, IT operations, or related fields.
- Scripting experience (PowerShell, Python).
- Familiarity with ITSM/ITIL practices.
- Experience with telemetry, observability, or experience-measurement platforms.
- Knowledge of survey development or UX research.
Expected Pay Range:Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $84,000 - $175,050 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.In California, the pay range for this position is $120,900 - $175,050
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
