Job DescriptionWhat You'll Do:Leadership & Team Management - Lead, mentor, and develop desktop support team members while establishing priorities and managing workflow
- Participate in interviewing, hiring, onboarding, and training new desktop support staff
- Conduct performance evaluations, coaching conversations, and employee development planning
- Serve as an escalation point for technical issues requiring advanced troubleshooting
Infrastructure & Operations - Manage and maintain company hardware, software and operating systems
- Perform hands-on setup and troubleshooting of workstations, laptops, monitors, docking stations, and peripherals
- Configure and deploy technology for new hires and office expansions
- Manage user provisioning, access controls, onboarding, and offboarding processes
- Maintain accurate inventories, documentation, warranties, licensing, and asset records
Administration - Maintain and strengthen monitoring, backups, and recovery processes
- Support business continuity and disaster recovery planning efforts
- Administer Microsoft 365 technologies, including Entra ID, Intune, and related services
- Perform upgrades, maintenance, patching, and ongoing optimization of infrastructure systems
Vendor & Business Partnership - Manage relationships with technology vendors and service providers
- Assist with budgeting, purchasing decisions, and technology planning
- Partner with business leaders to identify technology solutions that improve operational efficiency
- Maintain comprehensive system documentation, policies, procedures, and internal knowledge base resources
QualificationsWhat We Look For:- 5+ years of experience in desktop support within a Microsoft environment
- 2+ years of supervisory, lead, or management experience
- Strong experience supporting Microsoft 365, Entra ID, Intune, and Windows Server environments
- Demonstrated ability to troubleshoot complex technical issues from start to finish
- Strong communication, organizational, and project management skills
- Ability to balance strategic planning with hands-on technical execution
Preferred Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field preferred
- Equivalent combination of education and relevant experience will be considered
- Microsoft 365 Certified: Administrator Expert or similar certification preferred
- Experience supporting technology in a call center or high-volume operational environment strongly preferred
Additional InformationCompany Benefits - Childcare & Family Support: Receive up to $5,000 annually in childcare reimbursement to ease the balancing act of work and family & Exclusive access to comprehensive fertility treatment coverage to financially support your family-building journey
- Stay Fit for Free: Join our FREE weekly group workouts and keep your health and energy levels at their peak
- Company Events & Social Hours: Enjoy regular happy hours and company-wide events to celebrate achievements and build community with fellow employees
- Padres Tickets: Catch a Padres game with exclusive access to season long raffle drawings in the RIVO ticket section. Go Padres!
- Daily Perks: Savor FREE coffee, energy drinks, and snacks - fueling your productivity and satisfaction!
- Parking & Commute Made Easy: Say goodbye to commuting hassles and high gas prices - enjoy a company-paid parking or MTS pass
- Dedication Incentives: Opportunity to earn more money with our perfect attendance incentive - your dedication and reliability deserve recognition
- Generous Time Off: Recharge and live your best life with company paid holidays and PTO each year
- Comprehensive Health Coverage: Benefit from medical, dental, and vision plans with a 70/30 cost share-because your well-being is our priority
- Secure Your Future: Take advantage of our 401(k) plan with employer matching to invest in your future with confidence
We offer a comprehensive compensation and benefits package where you will be rewarded based on your performance and recognized for the value you bring to the business. A reasonable estimate of the salary range for this job is $110,000.00 to $150,000.00. Individual salaries within those ranges take into account the wide range of factors that are considered in making compensation decisions including but not limited to education; experience and training; licensure and certifications; knowledge and skill sets; and other business and organizational needs.
