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Job Category
Customer Success
Job Details
The Experience
The Customer Success Manager, Director is part of our Customer Success Group — a team of trusted partners who help Salesforce's own internal organizations get the most out of our platform. As Customer Zero, we hold ourselves to the same standard we set for our customers, and this role is at the center of that mission.
We are looking for a strategic leader to serve as a dedicated partner to Salesforce's most complex internal business units. You won't manage external accounts — instead, you'll drive platform success from the inside, ensuring our own teams operate at maximum scale and innovation. This role is based in San Francisco, Atlanta, Seattle, Indianapolis, or Chicago.
What You'll Actually Be Doing
Drive a holistic success strategy that aligns internal platform investments with long-term business objectives, quantifying ROI and translating technical milestones into executive-level impact stories.
Build trusted relationships with internal executive teams to proactively identify and mitigate strategic risks, ensuring platform stability and sustained growth.
Orchestrate cross-functional teams in a matrixed environment, elevating how Salesforce operates as Customer Zero and setting the standard for internal excellence.
Serve as the primary subject matter expert during critical incidents, coordinating communications and executive engagement to drive rapid resolution with minimal business disruption.
You're Our Person If...
You have 7+ years of experience in Customer Success, strategic consulting, or SaaS platform leadership, with a track record of influencing at the executive level.
You can analyze complex technical concepts and translate them into clear business terms — and vice versa — for both internal partners and senior stakeholders.
You have experience supporting enterprise-scale Sales Cloud or Service Cloud deployments, with deep knowledge of architecture, advanced capabilities like Agentforce, and ecosystem integrations.
You've led cross-functional teams through ambiguous, high-stakes situations and delivered results with urgency.
Even Better If...
You've spoken at Dreamforce or led thought leadership on sales or service transformation topics.
You have experience with large-scale global Sales Cloud or Service Cloud transformations (thousands of users, omni-channel, complex telephony).
You've participated in Salesforce beta programs or customer advisory boards.
You have a deep understanding of AI-powered selling and Agentforce capabilities.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
The typical base salary range for this position is $171,200 - $273,000 annually
There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $205,800 - $298,400 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.
The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
