Customer Program Office Lead San Jose, CA / Wilmington, MA/Dallas, TX (flexible)
Data Center & Energy (DCE)Analog Devices' Data Center & Energy (DCE) business unit delivers full power chain, data center infrastructure and energy solutions for hyperscale AI infrastructure, cloud computing, and energy systems. As AI workloads drive unprecedented growth in compute density and power consumption, DCE is evolving from a component supplier to a system-level solutions partner - working with customers including Google, AWS, AMD, NVIDIA, Meta, and Microsoft to architect and deliver innovative solutions at scale.
This shift demands a new level of cross-functional coordination. Strategic customer engagements now span multiple products, technologies, and development teams, with customers expecting integrated delivery aligned to large scale programs, rather than product-by-product execution. The Customer Program Office Lead will join the DCE Program Office to build the customer engagement operational capability that enables this.
Position SummaryThis role establishes and leads DCE's Customer Program Management Office (CPMO) - a new function responsible for the end-to-end execution of ADI's most strategic datacenter and energy customer program. The CPMO Lead serves as the senior business unit point of coordination for critical customer programs, ensuring delivery commitments are met through orchestration of cross-functional teams, program governance, risk management, and executive engagement.
The role bridges Sales, FAE, Segment and Product Marketing, Engineering, Operations, and Program Management - translating customer priorities into executable plans and driving predictable delivery. The CPMO Lead will work closely with existing Program and Project Managers to drive coordinated execution across products, technologies, and organisations. As customer engagements grow in complexity and scale, this position is essential to accelerating time-to-revenue and enabling DCE's next phase of growth.
Key ResponsibilitiesCustomer Program Office Leadership- Lead the Customer Program Management Office for strategic Data Center and Energy growth accounts.
- Own governance and execution oversight for major customer programs spanning multiple products, projects, and business functions.
- Drive delivery alignment between customer expectations and internal execution plans.
- Establish the CPMO operating model, processes, tools, metrics, and best practices.
- Develop scalable mechanisms for managing increasing customer program complexity as the business grows.
Strategic Customer Engagement- Partner with Sales and Segment Marketing to ensure coordinated customer engagement and communication on critical programs
- Lead executive-level customer review operational program updates.
- Ensure customer commitments, milestones, and escalation paths are clearly understood and managed.
Program Execution & Governance- Drive integrated planning across customer programs and projects.
- Establish program governance frameworks, operating reviews, dashboards, and KPI reporting.
- Lead identification, management, and resolution of critical program risks and escalations.
- Ensure cross-functional prioritization decisions support customer commitments and business objectives.
- Drive accountability and execution discipline across participating teams.
Organisational Leadership- Foster a culture of collaboration, customer obsession, ownership, and operational excellence.
- Influence senior leaders across engineering, product management, operations, and sales organizations.
Executive Communication- Provide executive leadership with regular program health assessments.
- Deliver concise updates on milestones, risks, customer satisfaction, resource constraints, and business impact.
- Create a unified view of program execution across multiple projects and functions.
- Develop executive-ready materials for strategic reviews and customer governance meetings.
Required QualificationsEducation- Bachelor's degree in Engineering, Business, Computer Science, or related field.
- MBA or advanced degree preferred.
Experience- 10+ years of experience in program management, project management, product management, operations, or customer-facing leadership roles.
- Proven success managing large, complex cross-functional programs.
- Experience working with strategic enterprise or hyperscale customers.
- Strong executive communication and stakeholder management skills.
- Demonstrated ability to lead through influence across global organizations.
Preferred Experience- Semiconductor industry experience.
- Datacenter, cloud infrastructure, power management, AI infrastructure, or enterprise systems experience.
- Experience supporting customers such as AMD, Google, AWS, NVIDIA, Meta, or equivalent strategic accounts.
- Knowledge of product development lifecycles, NPI processes, and customer program governance.
Leadership Competencies- Strategic thinking and business acumen
- Customer-centric leadership
- Executive presence and influence
- Driving accountability and execution excellence
- Cross-functional collaboration
- Change leadership
Job Req Type: Experienced
Required Travel: Yes, 10% of the time
Shift Type: 1st Shift/Days
The expected wage range for a new hire into this position is $211,634 to $306,458.
- Actual wage offered may vary depending on work location, experience, education, training, external market data, internal pay equity, or other bona fide factors.
- This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.
- This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time, and other benefits.
