Google

Customer Engineer I, Platform, SMB, Google Cloud

Google$104K — $150K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience in a customer-facing or support role with cloud native architecture.
  • Familiarity with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
  • Experience presenting to technical stakeholders or executive leaders.
  • Proficient in programming languages, debugging, systems design, and conducting customer workshops.

Responsibilities

  • Identify and qualify business opportunities and resolve customer technical objections.
  • Architect solutions that leverage Gemini Enterprise for automating customer workflows.
  • Manage proof-of-concept efforts for AI agents developed on the Gemini Enterprise platform.
  • Support the technical relationship by sharing Google Workspace expertise with customers and partners.
  • Educate customers on Google Workspace and Gemini Enterprise to drive technical innovation.

Benefits

  • Comprehensive benefits package including health, dental, and vision insurance.
  • Access to wellness programs and resources.
  • Employee development programs and continued education opportunities.
  • Generous time off policy for work-life balance.
Full Job Description
info_outline
X Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Austin, TX, USA.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience with cloud native architecture in a customer-facing or support role.
  • Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
  • Experience engaging with, or presenting to, technical stakeholders or executive leaders.
  • Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.

Preferred qualifications:
  • Experience in technical cloud ecosystems on enterprise productivity solutions and with related solutions (e.g., messaging, productivity applications, identity management, endpoint management).
  • Experience in designing, building, or implementing agentic AI solutions to automate business processes.
  • Knowledge of Agentic AI platforms (including Gemini Enterprise), its features, competitive differentiation, and the integration of enterprise-wide data sources and third-party connectors.


About the job

As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer's primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business challenges. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business challenges. You will drive the technical win and define the delivery and consumption plans. You will use your strategic acumen and presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.

In this role, you will focus on identifying, pursuing, and winning new business workloads and driving penetration within existing ones. You will have a breadth of technical expertise, spanning infrastructure modernization, application modernization, data analytics and more. You will blend sales expertise, market knowledge and direct technical engagement to prove the value of the Google Cloud portfolio.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $104000 - $150000 (USD) 42.86% bonus target equity benefits

Learn more about benefits at Google .

Responsibilities
  • Work on identifying and qualifying business opportunities, key customer technical objections, and developing strategy to resolve technical blockers.
  • Architect solutions that leverage Gemini Enterprise to automate complex, end-to-end customer workflows.
  • Drive the technical adoption of Gemini Enterprise, including managing proof-of-concept work for pre-built and custom AI agents (no-code and code-based) built on the platform.
  • Share Google Workspace expertise to support the technical relationship with Google's customers and partners, including product and solution briefings, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Workspace.
  • Educate partners and customers on the power of Google Workspace and Gemini Enterprise - specifically leveraging agentic capabilities and third-party integrations - to drive technical innovation, define product direction, and successfully take new solutions to market.


About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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