ESSENTIAL RESPONSIBILITIES:

Certificate of Insurance (COI) Management

• Own the renewal Certificate of Insurance process and overall insurance compliance program, ensuring accuracy and timely turnaround across all enterprise policies
• Serve as the primary point of contact for companies and external parties on COI requests and questions
• Pull and file Certificates of Insurance directly from proof-of-insurance systems, keeping enterprise-wide coverage documentation audit-ready
• Coordinate with the Corporate Insurance Program Lead to ensure COI issuance aligns with binding timelines and renewal deadlines

PCF (Patient Compensation Fund) Oversight

• Own PCF enrollment and compliance across all applicable states, ensuring every required entity and provider is enrolled and in good standing
• Track state-specific PCF deadlines, filings, and payment cycles, escalating any risk of lapse well ahead of time
• Serve as the go-to resource for internal teams on PCF status, requirements, and state-specific rules
• Maintain accurate PCF records in Origami and coordinate with brokers and state fund contacts as needed

Policy Administration

• Maintain a comprehensive Schedule of Insurance
• Maintain a complete, organized record of insurance applications, proposals, binders, policies, and invoices in Origami
• Submit and track insurance invoices through Workday
• Manage policy document filing and ensure records stay current as policies renew, endorse, or expire
• Maintain sole login access to and monitor all monopolistic state fund portals; process related payments

Cross-Functional Support

• Partner with the Corporate Insurance Program Lead and Sr. Director on renewal strategy, providing COI, PCF, and policy status context
• Coordinate with the Risk & Claims Operations Specialist where PCF and credentialing data intersect
• Conduct job duties in accordance with JH Corporate Values and Culture: Others First | Wisdom | Growth

QUALIFICATIONS:

EDUCATION, WORK EXPERIENCE, CERTIFICATIONS

REQUIRED

• 5+ years of progressive experience in insurance compliance, COI administration, or regulatory program management required, ideally in a healthcare or multi-location organization
• Demonstrated experience owning Certificate of Insurance programs and multi-state compliance or regulatory filing requirements required
• Proficiency in risk management information systems (RMIS) and Microsoft Office Suite (Excel, Word) required

PREFERRED

• Bachelor's degree in Business Management, Risk Management, or a related field preferred; equivalent combination of education and experience considered
• Experience in a healthcare or corporate shared-services risk environment preferred
• Familiarity with property and liability insurance coordination and claims investigation preferred
• Prior experience in a regulated, multi-state compliance function preferred

KNOWLEDGE, SKILLS, AND ABILITIES

Technical Skills: Demonstrates solid working knowledge of COI administration, multi-state PCF compliance, and policy record systems. Independently completes standard and non-routine tasks and applies best practices. Troubleshoots issues in coverage documentation, PCF standing, and policy records.

Problem-Solving & Innovation: Handles problems of moderate to broad scope requiring review of a variety of compliance factors. Applies company policies and state-specific requirements to resolve a variety of issues; identifies the most effective path to resolution.

Quality & Decision-Making: Optimal results are submitted with minimal correction. Exercises judgment within defined regulatory and compliance procedures, balancing accuracy, timeliness, and audit-readiness.

Communication: Effective communication builds productive internal and external working relationships. Clearly conveys COI status, PCF standing, and policy updates to business partners, carriers, and state fund contacts.

Teamwork & Mentorship: Receives minimal instruction on daily work and new assignments. Partners closely with the Corporate Insurance Program Lead and collaborates with legal, finance, and business units to keep compliance records current.

Professional Development: Has broad expertise in insurance compliance and regulatory administration. Pursues industry certifications and emerging compliance knowledge to advance expertise.

TRAVEL REQUIREMENTS & WORKING CONDITIONS

• Up to 5% travel may be required for broker meetings or site visits
• Standard office or hybrid work environment; primarily sedentary with typing, writing, and computer requirements
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

Disclosures

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing.