Job Title :Configuration Management Database (CMDB) AnalystPosition Overview Help maintain the integrity and reliability of a ServiceNow Configuration Management Database (CMDB) that supports critical IT Service Management processes. This role focuses on CMDB administration, data quality, discovery, reporting, and configuration management operations.
What You'll Do - Administer and maintain the Configuration Management Database (CMDB)
- Support CMDB provisioning and de-provisioning requests in accordance with SLAs
- Perform CMDB health checks, de-duplication, data cleanup, and reporting
- Manage the CMDB Health Dashboard administration
- Create and maintain custom and out-of-the-box integrations
- Support ServiceNow Discovery and ongoing CMDB maintenance
- Review CMS-related issues impacting incidents and change outcomes
- Ensure CMDB data supports Change, Incident, and Problem Management processes
- Maintain CI relationships, CMDB ownership processes, and Asset Lifecycle Management data
Required Qualifications - 3 years of experience with Configuration Management Health and Data Management
- 3 years of experience with Configuration Management Database (CMDB)
- 3 years of strong verbal and written communication skills
- 2 years of experience with IT Asset Management (ITAM)
- 2 years of experience with Common Service Data Model (CSDM)
- 2 years of experience with IT Service Management (ITSM) and ITIL practices
- 1 year of experience with IT Operations Management
- 1 year of experience with ServiceNow Discovery
Preferred Qualifications - 3+ years of experience with IT Service Management and ITIL practices
- Demonstrated attention to detail
- Understanding of vendor, contract, software license, and asset relationships within a CMDB
- ITIL Foundation or ITIL Practitioner certificatio
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