Cloud Security Engineer

Smile Digital Health

$120K — $140K *
US-AnywhereRemote in United States
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in IT with a focus on infrastructure and automation.
  • 4+ years of experience with containerization technologies.
  • 4+ years on major cloud platforms (AWS, Azure, OCI, GCP).
  • Professional Cloud Certifications are an asset.
  • Proven ability to develop solutions based on low-level architecture documents.
  • Strong networking principles and experience with compliance standards (e.g., SOC2, HIPAA).
  • Expertise in support escalation processes and documentation.

Responsibilities

  • Collaborate with teams to create highly available cloud infrastructures.
  • Provide Level 3 Technical support to teams and clients.
  • Lead client education on cloud deployment techniques.
  • Act as a Subject Matter Expert for core product infrastructure.
  • Address and resolve customer integration challenges during implementation.
  • Design system troubleshooting and maintenance procedures.
  • Conduct root cause analyses on implementation errors and liaise with core development.

Benefits

  • Remote work flexibility.
  • Generous time-off policy including PTO and personal days.
  • Health and medical benefits package.
  • Employee retirement savings plans (RRSP/TFSA/401K).
  • Life and disability insurance coverage.
  • Access to an Employee Assistance Program.
  • Opportunities for ongoing learning through FHIR Study Program and Skillsoft.
  • Participation in the Super HAPI Fun Club.
Full Job Description
The Cloud Security Engineer is responsible for designing, automating and deploying production-grade services on behalf of the customers to a variety of clouds such as AWS, Azure, OCI and GCP. This position works closely with the Cloud Architect and Development teams to ensure infrastructure fulfills the project's deliverables while keeping a high standard of quality and operational maturity.

Responsibilities:

  • Collaborate with Development and Architecture teams to build complex and highly available cloud environments for Internal and External infrastructure builds.
  • Provide Level 3 Technical support to Internal teams, customers, and Partners to support our core product.
  • Lead and educate clients on cloud deployment patterns.
  • Act as a SME for implementing and building infrastructure to support our core product.
  • Investigate and resolve any customer integration issues that arise during implementation.
  • Design procedures for system troubleshooting and maintenance.
  • Perform root cause analysis for any implementation errors and provide feedback to the Core dev team.
  • Document best practices and lessons learned.
  • Design, implement and maintain a secure and scalable infrastructure platform.
  • Provide ongoing maintenance and support of internal tools, improve system health and reliability.


Requirements:

  • At least 6+ years of experience in Information technology, with infrastructure and platform services automation expertise.
  • 4+ years of experience with engineering and supporting containerization technology.
  • 4+ years of experience on AWS, Azure, OCI or GCP.
  • Professional Cloud Certifications are preferred.
  • Experience building end-to-end cloud solutions using low-level architecture documents.
  • Demonstrated experience in translating customer requirements to net new infrastructure to address business needs.
  • Drive to innovate and use various technologies to solve complex business needs.
  • Expertise in troubleshooting support escalation, on-Call process optimization and documenting knowledge.
  • Solid networking fundamentals and proven experience with Security and Compliance (SOC2, HIPAA, ISO27001) best practices and how to implement controls that support high-velocity software delivery teams.
  • Proven experiencewith Kubernetes/Openshift and Docker.
  • Experience with Infrastructure as Code tools such as Ansible, Terraform or CloudFormation.
  • Deep knowledge of cloud service providers and best practices around implementation and configuration, preferably managing customer environments.


$120,000 - $140,000 a year

This position is a new role, created to support Smile's continued growth and commitment to operational excellence.

Some of the benefits we offer:

* Remote Work Environment

* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

* Competitive Salary and Health/Medical Benefits

* RRSP/TFSA/401K Employee Contribution

* Life and Disability

* Employee Assistance Program

* FHIR Study Program and Skillsoft Learning

* Super HAPI Fun Club

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