Koppers Holdings

Client Relationship Manager

Koppers Holdings • $80K — $95K *
Pittsburgh, PA 15237In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor’s degree in business, logistics, forestry or related field
  • 5 years of experience in operations, logistics, or marketing/sales
  • Excellent decision-making, planning and analytical abilities
  • Strong organizational and leadership skills
  • Proficient in Microsoft Word, Excel, and Outlook; familiarity with Oracle and SAP is a plus
  • Proven track record in relationship management and partnership development
  • Experience in the rail transportation industry preferred
  • Strong financial acumen essential
  • Experience in plant operations and planning preferred
  • A demonstrated ability to train and manage team members effectively

Responsibilities

  • Manage all customer service aspects and KPIs for long-term contracts
  • Oversee account management and resolve issues with railroad personnel
  • Maintain relationships with Class I railroad clients to enhance sales growth
  • Identify and execute special-project sales opportunities to boost revenue
  • Collaborate with internal teams to meet customer needs and implement solutions
  • Track and manage KPIs to evaluate performance
  • Assist in fleet management to optimize production and inventory levels
  • Resolve invoicing issues promptly to protect cash flow
  • Communicate potential cost-saving opportunities to stakeholders
  • Manage and report on railcar status and supply levels
  • Coordinate railroad switch tie priorities and orders
  • Attend track inspections and supplier reviews as needed

Benefits

  • Opportunities for growth within the organization
  • Direct interaction with high-profile clients
  • Collaboration with diverse internal teams
  • Support for travel and field inspections
  • Engagement in impactful financial performance measures
Full Job Description
Job Responsibilities
The position manages all customer service aspects, price adjustments, and key performance indicators (KPIs) of long-term contracts which directly impact the overall financial performance of the division. This is a customer-facing position which requires direct interaction with 2 of the largest revenue customers of the RPS Division. Job responsibilities will involve direct dialog with the VP of the business unit. 

  • Oversee account management activities and meet face to face with railroad personnel (both engineering and purchasing) to resolve issues and evaluate opportunities
  • Maintain relationships with Class I railroad clients to drive sales growth and customer satisfaction
  • Identify, develop, and execute out-of-contract, spot-market, and special-project sales opportunities to drive incremental revenue and EBITDA growth
  • Collaborate closely with internal teams, including product management and operations, to ensure customer needs are met, and solutions are implemented effectively
  • Track and manage all key performance indicators (KPIs)
  • Trace, bill and assist in fleet management to drive production planning and manage inventory levels
  • Purchase order management
  • Resolve any invoice or accounts payable issues in a timely manner to minimize any impact to cash flow
  • Recognize and notify both Koppers and railroads of potential cost savings opportunities
  • Manage railcar status, i.e., trace reporting
  • Notify respective personnel (procurement, engineering, treating plants) of any potential impacts to production based on railcar supply and inventory levels
  • Manage the railroads switch tie priorities and orders and coordinate with roadway material yard
  • Assist with recurring production meetings between railroads and Koppers Plants
  • Travel required, as needed, to perform track inspections with railroad personnel, perform bi-annual supplier reviews and host railroad personnel at Koppers plants
Qualifications
  • Bachelor’s degree in business, logistics, forestry or related field
  • 5 years of experience in operations, logistics, or marketing/sales
  • Ability to make decisions, plan and analyze information
  • Strong organization and leadership skills
  • Excellent communication skills
  • Proficiency with Microsoft word, MS-DOS, Excel and Outlook
  • Comprehension of Oracle and SAP operating systems a plus
  • Experience in maintaining and fostering existing relationships and building new partnerships 
  • Experience in the rail transportation industry is strongly preferred 
  • Strong financial acumen
  • Prior experience dealing with plant operations and planning preferred.  
  • Demonstrated experience training and managing direct reports and collaborating effectively in a team environment

About Koppers Holdings

Koppers is a global provider of treated wood products, wood treatment chemicals and carbon compounds. The company was founded in 1912 and is headquartered in Pittsburgh, Pennsylvania. Koppers operates in three segments: Railroad and Utility Products and Services, Carbon Materials and Chemicals, and Performance Chemicals. The company's products and services are used in a variety of industries, including railroad, specialty chemical, utility, residential lumber, agriculture, aluminum, steel, rubber, and construction.
Learn more about Koppers Holdings
Size
2,088 employees
Market Cap
$602.8 million
Industry
Business Services
Net Income
$122 million
Founded
1988
5 Year Trend
+3.5%
Revenue
$1.6 billion
NASDAQ
KOP
* Ladders Estimates

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