Salary: $80000 - $85000 / year
Job SummaryThe Client Center Senior Planner is responsible for the full-service planning and execution of high-profile and complex meetings in the Client Center. This role interacts daily with VIP clients and the executive suite and is highly client-focused, requiring refined communication skills, a white-glove service approach, and exceptional organizational and problem-solving abilities.
All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility.
Key Job Duties:- Deliver a high-touch, luxury hospitality client experience
- Serve as the single point of contact for all planning and execution of high-profile meetings and conferences, including catering, audiovisual, setup, facilities, and materials
- Send meeting confirmations through the reservations system to verify all event details
- Identify and resolve room booking conflicts in collaboration with the reservations team
- Proactively schedule planning meetings, walkthroughs, and follow-ups with meeting hosts
- Coordinate audiovisual, food and beverage, room setups, signage, materials, and special requests
- Obtain appropriate approvals and billing information for all event-related expenses
- Manage event budgets accurately and efficiently
- Communicate effectively with internal stakeholders throughout the planning and execution phases
- Assist with bookings and event documentation within the reservations system
- Create and distribute work orders to clients and vendor partners
- Provide utilization and Client Center reports as requested
- Support Planners and Reservations Specialists with simple meeting requests as needed
- Produce detailed and accurate floor plans, event resumes, and BEOs
- Lead daily and weekly planning meetings to review upcoming events and logistics
- Lead pre-conference meetings to ensure seamless execution
- Lead post-conference debriefs to gather feedback and drive continuous improvement
- Troubleshoot guest and team member issues, including meeting conflicts
- Conduct room checks prior to meetings to ensure setups align with reservations
- Maintain strong client and vendor relationships through professional communication
- Demonstrate comprehensive knowledge of Client Center standard operating procedures
- Respond positively to changing priorities
- Maintain flexible availability including evenings and weekends
Key Competencies:- Expert understanding of luxury hospitality and service excellence
- Strong organizational and prioritization skills
- High attention to detail and policy recall
- Advanced meeting and event planning skills
- Positive, adaptable attitude during change
- Strategic, solution-oriented problem-solving ability
- Excellent written and verbal communication skills
- Creative event development as a Client Center subject-matter expert
- Strong computer and reservations system proficiency
- Ability to remain calm in fast-paced, high-demand environments
- Dependable, ethical, and committed to confidentiality
- Collaborative team leader with professional demeanor
Qualifications:- Minimum of 5 years of complex event or meeting planning experience, preferably in a financial services, executive, corporate, or luxury environment
- Working knowledge of audiovisual and catering services
- Strong knowledge of local event resources
- Degree in Hospitality Management preferred
- Second-language proficiency is a plus
Apply to Rapport today!Associates in Rapport are offered many fantastic benefits.- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf
Req ID: Rapport a specialized division of FLIK Hospitality Group
