We are seeking a Hospitality Services Manager to oversee front-of-house operations supporting our financial services client at their large corporate headquarters. This role leads a high-performing guest services team and ensures a professional, welcoming workplace experience for approximately 1,500+ employees, executives, and visiting clients. The ideal candidate brings deep corporate hospitality experience and a track record of elevating service delivery to white-glove standards.
Key Responsibilities- Lead, mentor, and support a team of 10+ guest services professionals, including receptionists, lobby ambassadors, and event coordinators across multiple floors.
- Deliver a consistently high-quality experience for employees, executives, guests, and high-profile clients.
- Oversee meeting and conference center operations, including room setup, audiovisual support, and coordination with internal partners.
- Manage day-to-day event planning efforts; ensure flawless execution of meetings, special events, and on-site engagements.
- Partner closely with the in-house catering department to support events; experience working with internal culinary teams is a strong plus.
- Serve as a primary point of contact for workplace teams, business units, and key internal stakeholders.
- Address guest and client concerns with urgency, ensuring timely and effective issue resolution.
- Identify opportunities to enhance service delivery and raise performance levels to premium, white-glove standards.
- Ensure adherence to building policies, security requirements, and safety protocols.
- Drive a culture of continuous improvement through implementing standardized processes that increase efficiency and productivity.
- Occasionally support after-hours events as needed.
- Maintain a strong team culture focused on morale, accountability, and high performance.
- Demonstrate a proven ability to develop personnel, helping team members grow into roles with expanded responsibility and leadership.
- Achieve results through effective delegation, coaching, and empowerment.
- Promote a service-oriented mindset with strong problem-solving skills and a "yes-we-can" attitude.
Qualifications- Bachelor's degree in Hospitality, Business Administration, or a related field preferred.
- 5+ years of experience managing guest services, reception, corporate hospitality, or conference center operations within a large headquarters environment.
- Demonstrated success operating in a fast-paced corporate setting supporting 1,000+ employees
- Strong communication, organizational, leadership, analytical and problem-solving skills.
- Expert level proficiency working with conference room management software suites such as EMS, Condeco (Eptura), Robin or similar
- Experience driving white-glove service levels with a focus on delivering exceptional workplace experiences.
- Proven ability to lead high-performing teams, maintain strong morale, and develop talent.
$58,073.00 - $125,808.30
