About the RoleAs we continue to grow, we're seeking a Client Operations Manager to own the day-to-day operations that keep our strategic partner programs running smoothly. You'll serve as the primary client-facing point of contact for our channel partnerships and strategic accounts - translating complexity into clarity so our partners and their members have a seamless experience from launch through renewal.
You Will- Own end-to-end partner onboarding and implementation tracking - drive timelines, manage dependencies, and ensure successful and timely go-lives across partners
- Serve as the primary operational point of contact for strategic and channel partners - owning onboarding requirements, technical integrations, eligibility file maintenance, and invoicing
- Drive key strategic initiatives, including optimizing the current operational stack, enabling partners to offer new Noom products
- Stand up and maintain eligibility operations - define file cadences, lead UAT cycles, monitor post-launch files, and manage ongoing updates
- Act as the connective tissue between partners, Engineering, and internal Operations - translating partner needs into actionable technical requirements
- Coordinate issue resolution across partners and internal teams - establishing SOPs and escalation protocols for eligibility, data, and billing issues
- Serve as the claims billing operations liaison - supporting RCM system setup and tracking/reporting on denials and CPT code trends
- Own partner reporting infrastructure - maintaining dashboards, leading QBR preparation, and setting/tracking SLAs
- Create and maintain partner documentation, playbooks, and implementation resources to ensure consistency and scalability
About YouIf you're interested in shaping the future of health by building the operational infrastructure that powers Noom's most strategic partnerships, this role may be for you!
You Have- 4+ years of experience in client operations, implementation, or revenue operations in healthcare or health tech
- Strong client-facing experience, with confidence working directly with external partners and health plan stakeholders
- Hands-on experience with API workflows, eligibility file operations, and data integrations
- Familiarity with claims billing concepts (e.g., CPT codes, denials management, RCM) is a strong plus
- Proven project management experience, including leading UAT cycles, maintaining RAID logs, and managing multiple go-live timelines
- Exceptional cross-functional communication skills, with the ability to translate technical concepts for non-technical audiences
- Experience with tools such as Salesforce, SFTP platforms, Asana or Jira, and data/reporting tools (Excel, Looker, or similar)
- A documentation-first mindset and enthusiasm for building scalable processes and structure
What Makes This Job Amazing- Own a high-visibility, high-impact function at the heart of Noom Health's B2B business
- Serve as the primary external face for major channel partners while shaping internal systems that enable scale
- Work at the intersection of healthcare, technology, and client experience on complex, meaningful challenges
- Join a fast-moving team expanding capabilities across claims billing and new product offerings
Compensation Package- The US base salary range for this full-time position is $78,320-$103,680.
- This range reflects the minimum and maximum salary target for the position for US-based candidates, at the time of posting. The actual salary offer is based on factors including relevant experience and training, assessment of functional skills and behavioral competencies, and location, among others.
- Other elements of Noom's Compensation Package
- Noom offers a comprehensive and generous total rewards package. This generally includes a discretionary performance-based bonus, stock awards, healthcare, disability & retirement benefits, paid holidays and paid leave, and various wellness programs, etc.
Location- This role is remote if you are located outside the NYC or Princeton, NJ metropolitan areas. Hybrid (2x/week) required if you are local.
