Bank of America Corporation

Business Support Manager

Bank of America Corporation • $90K — $127K *
Finance & Insurance
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Advanced technology support across various applications and platforms
  • Strong communication and troubleshooting skills
  • Excellent time management and teamwork abilities
  • Ability to multi-task for timely resolutions
  • Independently meets business client needs while collaborating with a regional team

Responsibilities

  • Leads communication and coordination across the leadership team
  • Partners with peers to ensure adherence to risk management policies
  • Drives execution of team events, including logistics and feedback gathering
  • Develops plans around organizational priorities with clear role definitions
  • Collaborates with reporting team to enhance reporting accuracy and reduce manual processes
  • Assists executives with process improvement and project initiatives
  • Oversees key deliverables for accurate and timely completion

Benefits

  • Access to industry-leading benefits
  • Paid time off
  • Resources and support for employee impact
  • Opportunities for professional growth and community contribution
Full Job Description
Job Description:

This job is responsible for managing the coordination and delivery of diverse administrative functions for a department or line of business. Key responsibilities include acting as a central point of contact for senior leadership routines and activities, financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Team Specific Job Description:

Business support manager role providing application and technological support for lines of business supporting Treasury CFO. The candidate will provide a variety of services and support for BAU continuity to support daily and ad hoc aspects of Treasury related services and initiatives. The candidate will work with a variety of teams across multiple platforms to provide support and direction to individuals to assist business continuity including hardware and software related support. This position will be included as part of a larger team supporting different regions

Responsibilities:

  • Leads communication, coordination and connectivity across the leadership team
  • Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes
  • Drives the successful execution of team events and routines, including logistics, communications and gathering feedback
  • Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities
  • Partners with reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes
  • Assists senior executive and team with a full range of engagements, including process improvement and project initiatives
  • Provides oversight of key deliverables and validates accurate and timely completion


Required Qualifications:

  • Advanced technology support across a variety of applications and platforms
  • Advanced communication and troubleshooting skills
  • Excellent time management and comfortable working in a team environment
  • Ability to multi-task across supported areas for timely resolution
  • Able to work independently to meet needs of business clients while being a team member of a larger regional team


Desired Qualifications:

  • In-depth understanding of specific application support within Treasury.
  • Working knowledge of Treasury's technology support structure and ability to advise correct support actions


Skills:

  • Adaptability
  • Administrative Services
  • Attention to Detail
  • Collaboration
  • Written Communications
  • Analytical Thinking
  • Continuous Improvement
  • Problem Solving
  • Project Management
  • Relationship Building
  • Data Collection and Entry
  • Data and Trend Analysis
  • Executive Presence
  • Planning
  • Policies, Procedures, and Guidelines Management


Shift:
1st shift (United States of America)

Hours Per Week:
40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$90,000.00 - $127,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ

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