This position reports to:
Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to coordinate assigned aspects of Electrical Preventative Maintenance (EPM) projects. Each day, you will support managing and executing the project by completing administrative tasks within assigned workflows. You will also showcase your expertise by defining and applying basic project planning techniques on ongoing projects and driving the updating process.

The work model for the role is: Remote

Key Responsibilities

1. Project Planning & Performance

• Conduct analysis of planned vs. actual project performance.
• Prepare materials and assist in project reviews.
• Maintain and adhere to billing plan milestones.
• Control documentation accuracy and consistency per agreed procedures.

2. Customer & Contractor Management

• Develop and maintain relationships with key customer contacts and contractors.
• Manage the complete lifecycle of customer deliverables, including scheduling contractors and ensuring work completion.
• Maintain customer satisfaction and identify new business opportunities.

3. Financial & Administrative Oversight

• Track financials, issue POs, process change orders, and manage invoicing.
• Review and process quotes for cost-effective solutions.
• Build and improve assigned account scorecards.

4. Material & Operational Coordination

• Research and order materials, coordinate with contractors, customers, and suppliers, and handle returns.
• Utilize the company's service platform to monitor and track progress.
• Ensure schedule flexibility (including weekends/nights) with limited travel to customer sites.

Qualifications

• High school diploma/GED required; Bachelor's degree preferred.
• Minimum 3 years experience preferred in customer service, account management and/or project support, with demonstrated success in building relationships.
• Project Management Certifications Preferred.
• Construction project management experience preferred, with ability to manage complex deliverables and timelines.
• Excellent customer service skills, attention to detail, and motivation to achieve high customer satisfaction.
• Strong analytical and problem-solving ability to define issues, collect data, draw conclusions, and implement solutions.
• Familiarity with electrical and mechanical services or willingness to learn technical aspects quickly.
• Adaptability in fast-paced, changing environments, with skill in handling ambiguity and conflict resolution.
• Proven coordination and communication skills to align internal teams and customers, meeting unique requirements.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $65,100 and $104,160 annually.

ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off
ABB provides 11 paid holidays Salaried exempt positions are provided vacation under a permissive time away policy.

More about us
ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life.

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Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

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