Location: Remote, U.S.- Based
Travel: Up to 75%

Transform Performance. Protect Revenue. Elevate Experience.

Health plans face growing pressure from evolving regulations, declining margins, rising consumer expectations, and increasing competition. Press Ganey's Health Plan Consulting team partners with health plans and provider organizations to improve member experience, optimize quality performance, strengthen retention, and drive sustainable financial results.

Combining deep expertise in member experience, Medicare Stars, value-based care, and advanced analytics, we help organizations turn data into action and measurable outcomes.

Our Member Experience Consulting Solutions

• Journey Mapping & Experience Optimization
  Identify and eliminate friction across critical member touchpoints, including enrollment, customer service, care navigation, and access to care, improving loyalty, engagement, and outcomes.
• Voice of Customer (VoC) Strategy
  Integrate CAHPS, Net Promoter Score (NPS), and real-time member feedback into a comprehensive experience strategy that drives measurable improvement.
• Retention & Disenrollment Analytics
  Leverage advanced analytics and predictive insights to identify at-risk members, improve retention, reduce churn, and support growth initiatives.

Position Overview

The Associate Principal, Health Plan Consulting plays a key role in delivering high-impact consulting engagements for health plans and large medical groups nationwide. This individual serves as a trusted advisor, analytics leader, and engagement facilitator, helping clients improve member experience, quality outcomes, value-based care performance, and overall organizational effectiveness.

The Associate Principal will analyze complex healthcare data, develop actionable recommendations, facilitate executive and operational discussions, and support the implementation of experience transformation initiatives. This role requires a unique combination of healthcare industry expertise, consultative problem-solving, data analytics, and client relationship management.

Success in this position requires deep knowledge of health plan quality and performance programs, including Medicare Stars, CAHPS, HEDIS, patient experience, and value-based care initiatives.

Key Responsibilities
Consulting & Client Delivery

• Lead analytics development and insight generation for consulting engagements focused on member experience, quality improvement, retention, and value-based care performance.
• Develop executive-ready presentations, reports, strategic recommendations, and client-facing deliverables that translate complex data into actionable business strategies.
• Facilitate client meetings, workshops, and performance reviews with executive and operational stakeholders.
• Support clients in designing and implementing experience transformation initiatives that improve quality, member satisfaction, and business outcomes.
• Define engagement success metrics and measurement frameworks that demonstrate client impact and ROI.
• Manage engagement workstreams and ensure deliverables are completed on time and at the highest quality standards.

Analytics & Insights

• Conduct sophisticated analyses across Press Ganey and client data sources to identify trends, performance gaps, and improvement opportunities.
• Develop compelling data visualizations and performance dashboards that communicate insights to diverse stakeholder groups.
• Partner with internal subject matter experts, applications teams, and project managers to validate findings and develop recommendations.
• Leverage quantitative and qualitative data to drive strategic decision-making across member experience and quality improvement initiatives.
• Identify leading indicators and actionable opportunities related to member retention, disenrollment, CAHPS performance, and quality outcomes.

Client Partnership & Growth

• Build trusted relationships with client executives and operational leaders.
• Serve as a strategic thought partner by providing guidance on healthcare quality, experience transformation, and performance improvement initiatives.
• Collaborate with Consulting leadership to identify new opportunities and support engagement scoping, proposal development, and solution design.
• Contribute to client retention and growth by demonstrating measurable value and identifying opportunities for expanded partnerships.

Cross-Functional Collaboration

• Partner with Press Ganey consultants, engagement leaders, and product teams to maximize the use of data, analytics, and technology solutions throughout client engagements.
• Promote best practices and knowledge sharing across consulting teams.
• Support continuous improvement of consulting methodologies, tools, and client solutions.

Required Qualifications
Experience

• 5+ years of experience within a health plan, integrated delivery system, large medical group, healthcare services organization, or related healthcare environment.
• Experience leading or supporting quality improvement, member experience, patient experience, or population health initiatives.
• 3+ years of healthcare consulting or other client-facing advisory experience.
• Demonstrated experience supporting Medicare Stars, CAHPS, HEDIS, value-based care, or related healthcare quality programs.

Technical & Analytical Expertise

• Exceptional analytical, quantitative, and problem-solving skills.
• Proven ability to perform complex healthcare data analysis and communicate findings effectively to executive audiences.
• Experience developing dashboards and visualizations using Power BI, Tableau, or similar analytics platforms.
• Advanced proficiency in Microsoft Office, including Excel and PowerPoint.
• Strong understanding of healthcare quality performance measures, outcomes reporting, and performance improvement methodologies.

Professional Skills

• Outstanding communication, presentation, facilitation, and consulting skills.
• Strong project management and organizational capabilities with the ability to manage multiple priorities simultaneously.
• Comfortable working independently in a fast-paced client-facing environment.
• Highly collaborative, adaptable, and solution oriented.
• Proven ability to influence stakeholders and drive action through data-driven recommendations.

Preferred Qualifications

• Experience working with Medicare Advantage organizations.
• Knowledge of Medicare Stars, HEDIS, CAHPS, patient experience, or value-based care performance programs.
• Experience supporting executive-level strategic planning and operational transformation initiatives.
• Advanced experience with healthcare analytics, predictive modeling, and retention analytics.

Education

Bachelor's degree in Healthcare Administration, Medical Informatics, Data Analytics, Public Health, Business, or a related field required. Advanced degree preferred. Relevant combinations of education and experience will be considered.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.