What you'll be doing...In this role as a leader on the VCG CSO team, you will drive maximum revenue growth by expertly managing operational functions. You will lead a skilled team and take ownership of key factors driving channel success. Your focus will include identifying opportunities to enhance reporting, analytics, performance metrics, and sales outcomes, ensuring comprehensive support for both headquarters and field leadership. Additionally, you will design strategies aimed at optimizing customer satisfaction and retention. This position offers a unique chance to leverage your business acumen and innovative thinking to guide a team, optimize performance, and directly influence our bottom line.
Here are some of the key items you'll own as the Associate Director of CSO WFP Operations:
- Serve as the primary business owner for UKG Pro Scheduling, overseeing program management, system transformation, and field-driven enhancements in alignment with legal and corporate policy
- Leading the evolution, transformation and operational enablement of vLM tool
- Manage emergent field requirements and ad hoc situational support
- Oversee the end-to-end management of HR-related requests
- Leverage quantitative analysis to refine forecasting accuracy and uncover operational efficiencies
- Apply an innovative AI and transformational mindset to solve business challenges
- Develop and sustain comprehensive reporting and analytical resources
- Foster and manage high-impact cross-functional partnerships
- Drive the execution of strategic projects at a national scale
- Deliver clear and impactful communications tailored to diverse stakeholders
- Curate and present compelling narratives and strategic perspectives to the executive leadership team
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Depending on your existing working model, this role may be hybrid or remote and can be based in any valid Verizon location.
What we're looking for...As a natural problem-solver who views complex business obstacles as puzzles to be unlocked, you excel at crafting innovative, practical, and highly effective solutions. You are adept at guiding a multi-talented team with diverse responsibilities through a fast-paced, dynamically changing landscape. Your exceptional quantitative capabilities enable you to evaluate data deeply, establishing powerful strategies and cross-functional synergies. Driven by an out-of-the-box approach, you consistently advance process optimization and strategic business results. Remarkably adaptable yet highly organized, you seamlessly manage multiple concurrent initiatives, ensuring meticulous execution and zero dropped balls even as fresh challenges emerge daily.
You'll need to have:- Bachelor's degree or four or more years of work experience.
- Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
- Experience creating executive presentations and presenting to executive teams.
- Experience analyzing data in SQL and GCP/Data Warehouses.
- Experience in project and program management, strategic planning, and leadership.
- Project management experience with end-to-end execution ownership, spanning from initial conception to final delivery.
- Willingness and flexibility to travel 50% of the time.
Even better if you have one or more of the following:- Master's degree
- Advanced proficiency and experience utilizing G-Suite and Microsoft Office
- Strong cross-functional team leadership and collaboration capabilities
- Serve as the primary Point of Contact and Subject Matter Expert for Executive and Director-level leadership
- Competency in interpreting and evaluating data to address risks and leverage opportunities
- Prior experience working collaboratively with HR, Legal, and Labor groups
- Experience with Data Hub, AI Bryte, and UKG Pro
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours40
Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $103,000.00 - $198,000.00.
