Qualifications

• Bachelor's degree in Computer Science or equivalent experience including IT certifications.
• ITIL v3 Foundations certification is preferred.
• 1-2 years in business applications support or similar roles, preferably in real estate.
• Strong customer service orientation with excellent communication skills.
• Highly organized and detail-oriented, capable of managing multiple requests under tight deadlines.
• Hands-on experience with enterprise applications in a corporate setting.
• Familiarity with ITIL processes and ticketing tools, particularly ServiceNow.

Responsibilities

• Serve as the primary application support contact for relevant business applications, ensuring timely issue resolution.
• Configure application settings and perform routine maintenance tasks to ensure optimal performance.
• Create and maintain knowledge base articles, enhancing the overall customer experience.
• Execute application changes and manage minor releases, including regression testing and coordinating user acceptance testing.
• Document recurring issues, contribute to root cause analysis, and propose preventive measures with senior team members.
• Support integrations and data flows by monitoring health, resolving errors, and collaborating with relevant teams.
• Develop reports and queries using tools like SQL, Excel, and Power BI to support various business functions.

Benefits

• Dynamic workplace culture focused on continual improvement and professional development.
• Opportunity to work within a collaborative, cross-functional team environment.
• Involvement in innovative integration projects and property onboarding initiatives.