Position: System Enablement Specialist - Yardi & Business Systems
Location: Remote - preferred locations near Ann Arbor, MI or Orlando, FL
Compensation: $80,000 - $90,000 annually with bonus potential
Key Responsibilities- Serve as a key escalation point for complex issues involving Yardi and other enterprise business applications
- Troubleshoot Yardi Voyager data issues, workflow breakdowns, system configurations, user access, and application-related challenges
- Support Yardi products including YardiOne, Voyager, RentCafe, CRM, Chat IQ, and other related applications
- Investigate complex system issues by understanding the business process, analyzing available data, and identifying the underlying root cause
- Partner with business leaders and operational teams to understand challenges, document current processes, and develop effective system-based solutions
- Identify recurring system and workflow issues and implement long-term solutions rather than temporary fixes
- Utilize SQL and relational database queries to investigate system behavior, validate information, and diagnose data integrity issues
- Analyze how data moves between systems and workflows to identify errors, inconsistencies, or opportunities for improvement
- Document business processes, system workflows, troubleshooting procedures, and technical solutions
- Recommend improvements to existing workflows and system configurations that increase efficiency, accuracy, and user experience
- Support business-critical applications used across McKinley's property management and multi-location operations
- Assist with system implementations, configurations, upgrades, testing, and company-wide technology rollouts
- Perform user acceptance testing and validate system changes before deployment
- Coordinate with Yardi and other third-party software vendors to troubleshoot and resolve escalated application issues
- Manage and prioritize application support requests while communicating effectively with end users and business stakeholders
- Provide secondary support for Microsoft 365, user access, and other corporate technology platforms as needed
- Maintain compliance with company technology standards, data integrity requirements, and security best practices
Qualifications- Bachelor's degree in Information Technology, Information Systems, Business Information Systems, Computer Science, or a related field preferred; equivalent experience will also be considered
- Two or more years of experience supporting enterprise business applications, property management systems, ERP platforms, or other business-critical software
- Experience supporting Yardi, YardiOne, Yardi Voyager, RentCafe, or other Yardi products strongly preferred
- Experience supporting a property management system (PMS), ERP, CRM, or similar enterprise business application preferred
- Property management, real estate, or multi-location operational experience is a strong plus
- Demonstrated ability to troubleshoot complex application, workflow, and data-related issues
- Experience investigating problems beyond the initial symptoms to identify and resolve root causes
- Experience with SQL or querying relational databases preferred
- Experience documenting and analyzing business processes and technical workflows
- Ability to understand how technology and system configurations impact business operations
- Experience working with IT service management (ITSM) platforms or ticketing systems
- Strong analytical, organizational, and problem-solving skills
- Strong business acumen with the ability to understand operational needs and translate them into system solutions
- Excellent written, verbal, and customer service communication skills
- Ability to communicate technical concepts effectively with both technical and non-technical stakeholders
- Ability to manage multiple priorities while working independently and collaboratively
Working Conditions & Physical Requirements- Hybrid work environment
- Primarily office-based environment with prolonged periods of sitting and computer use
- Frequent use of multiple monitors, keyboard, telephone, and other office technology
- Occasional lifting and moving of computer equipment and technology devices up to 30 pounds
- May require travel between McKinley locations to support technology implementations, deployments, and troubleshooting
- Occasional after-hours or weekend support may be required during system implementations or critical technology events
