Salesforce

AI Delivery Lead

Salesforce$123K — $186K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in technical product management, engineering, or delivery roles.
  • Demonstrated experience with AI tools and frameworks, including LLMs and prompt engineering.
  • Deep understanding of CI/CD, version control, and automated testing in modern software development.
  • Working knowledge of Agile frameworks, particularly Scrum and Kanban.
  • Strong data-driven mindset with measurable goal-setting skills.
  • Effective verbal and written communicator with facilitation and training expertise.
  • Proven ability to coach and influence delivery teams.

Responsibilities

  • Drive the adoption of AI tools within teams to enhance daily workflows.
  • Coach teams on AI-assisted development practices and optimize deliveries.
  • Track and analyze delivery metrics to uncover improvement opportunities.
  • Transform data insights into actionable changes that boost velocity and quality.
  • Work directly with teams to address and resolve delivery challenges.
  • Guide teams through transitions to AI-powered delivery models and build confidence.
  • Champion continuous improvement and experimentation with AI methodologies.

Benefits

  • Flexibility in work arrangements with 36 in-office days per quarter to support collaboration.
  • Strengthen skills through workshops, training sessions, and participation in ongoing learning.
  • Engage in a culture that values experimentation and innovation in AI practices.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Program & Project Management Job Details We are seeking an AI Delivery Lead who is passionate about transforming how teams work through AI-powered delivery practices. This hands-on role focuses on enabling individual teams and small engagements to adopt AI tools, optimize their workflows, and drive measurable improvements in delivery speed and quality. The ideal candidate combines technical depth, coaching ability, and change management skills to guide teams through the transition to AI-native ways of working. You will work closely with product managers, engineers, designers, and other stakeholders to embed AI into daily operations, experiment with new tools, and turn insights into action. Champion AI-Enabled Delivery Drive the adoption of AI tools and agents within assigned teams, helping them integrate AI into their daily workflows Coach teams on AI-assisted development practices, including prompt engineering, AI pair programming, and automated testing Foster a culture of experimentation and continuous improvement by providing guidance and guardrails for new AI tools Optimize Team Performance with Data Track and analyze delivery metrics to identify bottlenecks and opportunities for AI-driven improvement Turn data into actionable insights, working with teams to implement changes that improve velocity, quality, and collaboration Build lightweight telemetry and dashboards to make performance visible and drive accountability Hands-On Problem Solving Work directly with teams to remove impediments and address delivery challenges using AI capabilities Form hypotheses and drive experiments to test new AI-enabled workflows and practices Apply critical thinking over legacy best practices, helping teams discover what works in their specific context Enable Teams Through Change Guide teams through the transition to AI-powered delivery models, addressing resistance and building confidence Facilitate workshops, training sessions, and demos to build AI literacy and adoption Partner with Product and Engineering leads to understand team dynamics and identify opportunities for improvement Drive Continuous Improvement Proactively identify systemic issues that impact team performance and drive solutions Support the implementation of AI-PDLC and AI-SDLC practices within assigned scope Champion experimentation with new AI tools, methodologies, and ways of working Scope: Operates within a single engagement or small group of teams (~10-12 teams). Focuses on tactical execution of AI delivery initiatives and direct team enablement. Independence: Works with guidance from senior AI Delivery Leads or Directors. Receives direction on new initiatives but is expected to execute independently. Owns specific team-level outcomes and metrics, with regular check-ins for alignment and support. Complexity & Influence Complexity: Addresses team-level challenges and workflow optimization. Applies AI tools to solve concrete delivery problems. Supports teams in understanding and adopting new practices, with a focus on hands-on enablement rather than strategic design. Influence: Influences team dynamics, behaviors, and performance within assigned scope. Helps teams adopt effective use of AI tools and processes. Builds credibility through demonstration and results rather than positional authority. Leadership: Demonstrates urgency and bias for action in identifying and addressing team impediments Leads by example, modeling AI-enabled workflows and technical excellence Mentors individual contributors and helps them develop AI proficiency Facilitates cross-team collaboration and knowledge sharing Collaboration: Partners closely with Product and Engineering leads to understand team operations and priorities Works with other AI Delivery Leads to share learnings and scale best practices Engages stakeholders across functions (UX, CX, TPM) to drive end-to-end improvements Required: AI/Agile/Change Transformation Skills 5-7 years of experience in technical product management, engineering, or delivery roles Demonstrated experience with AI tools and frameworks (LLMs, prompt engineering, context engineering, AI-assisted development) Deep understanding of modern software development practices (CI/CD, version control, automated testing, observability) Working knowledge of Agile frameworks (Scrum, Kanban) with willingness to adapt and experiment Data-driven mindset with ability to set measurable goals and interpret results Strong verbal and written communication skills, including facilitation, training, and stakeholder management Proven ability to coach and influence delivery teams A related technical degree required Technical Skills: Proficiency in at least one programming language (Java, Python, JavaScript, Go, etc.) Familiarity with AI development tools (Claude Code, GitHub Copilot, or similar) Understanding of software delivery metrics and analytics Experience with collaboration tools (Slack, Jira/GUS, Git, etc.) Preferred: Professional experience as a software engineer, product manager, or Agile coach Experience with generative AI, agent-based frameworks, and prompt engineering Understanding of system thinking and organizational design principles Experience driving adoption of new tools or practices through advocacy and training In office expectations are 36 days/a quarter to support customers and/or collaborate with their teams. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

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Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
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