Account Manager

MetLife Services and Solutions, LLC • $75K — $95K *

Irvine, CA 92620In-Person

Finance & Insurance

Less than 5 years of experience

1 month ago

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Job Overview by Ladders

Qualifications

3+ years of experience in account management or customer service in a fast-paced environment
Strong knowledge of group benefits products and claims processing
Proactive customer-focused mindset with results orientation
Proven relationship-building skills across organizational levels
Ability to analyze data for influencing renewal decisions
Excellent oral and written communication and presentation skills
Strong attention to detail with problem-solving skills
Proficient in navigating multiple computer systems including Microsoft suite
Must obtain State Life, Accident and Health license within 90 days of hire
Willingness to travel locally (10% - 20%)

Responsibilities

Manage and grow a book of business serving as the single point of accountability for clients
Build and maintain relationships with brokers and clients through strategic engagement
Coordinate cross-functional service delivery and execution through regular internal partner calls
Drive growth initiatives by identifying new business opportunities and executing marketing campaigns
Track and analyze performance insights, presenting outcomes at stewardship meetings

Benefits

Comprehensive health plan including medical, dental, and vision coverage
Company-paid short- and long-term disability and life insurance
Retirement pension funded entirely by the company and 401(k) with employer matching
Access to Employee Assistance Program and digital mental health services
Generous parental leave, paid time off, and volunteer time off
Tuition assistance and discounts on voluntary insurance products

Full Job Description

Description and Requirements

The Role

Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre- and post-sale activities associated with the acquisition of new business and maintaining existing customer relationships.

Key Responsibilities

Manage and grow an assigned book of business (2-5K lives) by serving as the single point of accountability for broker and client service delivery, issue resolution, escalations, compliance, BOR changes, and overall customer satisfaction.
Build and maintain strong broker and client relationships through consultative engagement, in-person and virtual meetings, stewardship, renewals, finalist presentations, and implementation support in partnership with Account Executives, Client Service Consultants, and Underwriting.
Coordinate cross-functional delivery and execution by leading regular internal partner calls, ensuring service commitments are met, and aligning stakeholders to support renewals, profitability, persistency, and client needs.
Drive growth and retention initiatives by identifying cross-sell, re-enrollment, and plan change opportunities; executing targeted marketing and education campaigns; and staying informed of customer business changes (e.g., acquisitions, layoffs, budget impacts).
Track, analyze, and present performance insights by monitoring service results, developing recommendations for improvement, presenting outcomes at broker stewardship meetings, and maintaining accurate account documentation and plans in Salesforce.

Required Qualifications

3+ years' related experience, such as account management or customer service working in a fast paced, complex environment
Strong group benefits product knowledge and possess knowledge of plan designs, benefit features and how claims are paid.
Proactive customer focused mindset with strong focus on customer satisfaction and obtaining results
Proven ability in building relationships both internally and externally with people at all levels of the organization
Ability to analyze data to influence and execute on renewal decisions
Excellent presentation skills, oral and written communication skills
Attention to detail with critical thinking and problem-solving skills to deliver client focused solutions
Strong commitment to meeting metrics
Proficient computer navigation skills and ability to work in multiple systems simultaneously (Microsoft suite, different company platforms)
High School Diploma
Must already hold or be able to obtain State Life, Accident and Health license within 90 days of hire date
Regular travel in local market (10% - 20%)

Preferred Qualifications

Bachelor's degree in related field
Proficient experience using Salesforce
5+ years related account management or customer service experience in the insurance industry
Strong understanding of industry marketplace and legal developments
Strong focus on customer satisfaction and obtaining results

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

$75,000 - $95,000

About MetLife Services and Solutions, LLC

MetLife Services and Solutions, LLC Careers

Joining MetLife Services and Solutions, LLC presents an unparalleled opportunity to advance one's career with a leader in global insurance services. This company stands out as a beacon of innovation, leadership, and professional growth.

Explore Job Opportunities

MetLife Services and Solutions, LLC offers a variety of job opportunities that cater to diverse skill sets and career aspirations. From entry-level positions to senior leadership roles, the company is committed to fostering a culture of growth and learning.

Internship Programs

Internships at MetLife Services and Solutions, LLC are designed to provide hands-on experience in a dynamic environment. Interns gain valuable industry knowledge while contributing to meaningful projects, enhancing both their resumes and professional networks.

Benefits and Culture

The benefits at MetLife Services and Solutions, LLC go beyond the standard employment package. Employees enjoy comprehensive health benefits, diversity training, and programs aimed at personal and professional development. The company culture promotes inclusivity and values each team member's contribution towards collective goals.

Professional Growth and Development

MetLife Services and Solutions, LLC is dedicated to the continuous professional growth of its employees. Through leadership training, skills development workshops, and career advancement opportunities, employees are equipped to meet their professional goals.

Innovation and Leadership

At the intersection of technology and insurance, MetLife Services and Solutions, LLC leads with innovative solutions that redefine industry standards. The leadership is committed to maintaining a climate where novel ideas and strategic thinking are at the forefront of business operations.

Hiring Process

The hiring process at MetLife Services and Solutions, LLC is designed to identify and attract talent aligned with the company’s core values and business objectives. Candidates undergo a thorough interview process ensuring that both the company and the potential employees are set for mutual success.

Networking and Career Advancement

MetLife Services and Solutions, LLC encourages networking within the industry, providing employees with opportunities to connect with leaders and peers alike. Such interactions are pivotal for career advancement and professional development within the company.

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