About the team:

Join our Customer Experience organization, a detail-oriented and financially driven team dedicated to driving long-term value and growth. The Account Management team sits at the heart of our net retention strategy, transforming product usage data into strategic opportunities. We are a collaborative group that works closely with Marketing, Legal, and CS to navigate complex negotiations and ensure our customers-like TIME and Peregrine Hospitality-achieve their positive business outcomes.

About the role:

A successful Account Manager is a commercially savvy, organized professional who thrives in a fast-paced environment. You are responsible for the health and growth of your assigned territory, managing the full lifecycle of the customer relationship after the initial sale. You will innovate on operational excellence by analyzing behavior to drive the right engagement at the right time, ensuring high gross and net retention rates.

Responsibilities:

• Drive Retention & Expansion: Take ownership of your territory to drive renewal engagement and identify strategic upsell and cross-sell opportunities
• Operational Excellence: Monitor account health triggers, product usage dashboards, and support cases to proactively reach out to customers with relevant content
• Strategic Negotiations: Partner with CS, Marketing, and Legal teams to prepare for and execute complex contract negotiations and renewals
• Forecasting & Reporting: Maintain an accurate pipeline and forecast with clear next steps; track all activities in Salesforce, Gong, Outreach, and Catalyst
• Product Expertise: Become a specialist in LinkSquares' offerings to effectively align our solutions with customer needs and growth goals

Requirements:

• 3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment
• Ability to build strategic relationships at various levels, both internally and externally
• Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools)
• Must be highly organized, process-oriented, and capable of working to strict targets and deadlines

Compensation for this role includes an annual base salary between $95,000 to $105,000. On-target commissions for this role range between $50,000 to $70,000 annually, with an opportunity to earn more than the on-target commission by exceeding targets. LinkSquares takes into consideration a number of factors when determining an employee's starting salary, including work location, job-related skills, and relevant education, experience and training. The recruiter assigned to this role will share more information about the specific compensation and benefit details associated with this role during the hiring process.

Candidates are eligible to participate in the company's benefit programs. LinkSquares' benefits include but are not limited to medical, dental, and vision insurance, 401k retirement plan with a company match, equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), flexible paid time off, generous parental leave, life and disability insurances and more.