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    Harry Shields

    Irving, Texas

    Sr. Analyst

    ACE Cash Express


    Business Analysis

    Business Project Management

    Technical Project Management

    Program Management

    Where I've Worked

    Jul 2018 – Sep 2019

    Sr. Analyst

    ACE Cash Express

    Mar 2017 – Dec 2017

    Analyst, Speech Analytics AAdvantage Customer Service

    American Airlines

    Jan 2015 – Dec 2017

    Analyst II, Quality Management

    American Airlines

    Dec 2010 – Aug 2014

    Operations Supervisor

    Sabre Holdings

    Dec 2008 – Apr 2009

    Third Party Distribution Analyst

    Hilton Worldwide

    Jan 2008 – Dec 2008

    Marketing Communications Analyst

    Hilton Worldwide Holdings Inc

    Aug 2007 – Jan 2008

    IDS Specialist


    Mar 2006 – Aug 2007

    Associate Market Manager

    Expedia, Inc

    Nov 2005 – Mar 2006

    Customer Care Lead Trainer


    Aug 2005 – Nov 2005

    Customer Care Agent


    Aug 2004 – Aug 2005

    Quality Assurance Lead

    Carey International
    Where I've Studied

    Bachelors, Business Management

    Howard University

    Ask Me About

    People I've Reported To

    People I've Worked With

    People Who've Reported to Me

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