Oversee strategic leadership in customer service operations, enhancing performance and ensuring compliance. Drive operational efficiency, improve customer satisfaction, and lead a high-performing team in a dynamic environment to deliver exceptional service.

Transform daily operations of food and beverage venues by building high-performing teams and ensuring compliance with health regulations, while innovatively achieving budgetary and performance goals.

Lead the charge in transforming customer operations through strategic leadership, enhancing service delivery, driving operational excellence, and fostering collaboration to elevate the customer experience across a diverse portfolio of gaming venues.

Transform international sales strategies, driving global revenue growth and market expansion. Lead strategic partnerships and cultivate relationships, representing the brand at global events while ensuring business objectives are met.

Lead compliance efforts across Virginia gaming operations, ensuring adherence to laws and regulations. Develop and implement robust compliance frameworks, provide strategic guidance to property leadership, and foster a culture of integrity and regulatory excellence.