Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$140K - $160K *
Accelerate innovation by merging creative technology with AI capabilities, driving impactful solutions that enhance workflows and empower teams. Collaborate across disciplines to transform emerging te...
3 weeks ago
$195K - $257K *
Join a team that's enhancing blockchain infrastructure to enable scalable microservices and APIs. Collaborate across teams to drive innovation in payment systems and blockchain technology while ensuri...
Reposted 4 weeks ago
Solutions Engineer, Growth - East
$138K - $182K *
Join a dynamic team as you leverage your pre-sales expertise to empower SMB/Commercial customers in cloud security. Deliver impactful demonstrations and training while collaborating with account execu...
2 weeks ago
Sr. DataOps Engineer, Data Platform
$130K - $160K *
Transform data operations by leading our Snowflake platform migration, ensuring security, reliability, and cost efficiency while collaborating across teams to standardize practices and enhance data ma...
1 week ago
Senior Sales Engineer - Federal (NSA, CIA, FBI)
$154K - $221K *
Join our team to architect transformative Zero Trust solutions for critical federal agencies. Leverage your technical expertise to drive customer success and navigate complex environments while foster...
Today
Senior Software Engineer, Core Infrastructure Services - DGX Cloud
$168K - $322K *
Build and operate core infrastructure services for global AI platforms, developing secure cloud-native solutions and orchestrating automation to enhance reliability and scalability in a collaborative...
Reposted 1 week ago
$190K - $220K *
Partner with us to tackle complex engineering challenges, leveraging deep expertise in TypeScript, Postgres, and AWS. Collaborate closely with our VP of Engineering to innovate and deliver impactful p...
Reposted 2 days ago
Senior Systems & Security Engineer
$110K - $130K *
Empower our IT environment by enhancing security and reliability through hands-on systems engineering, cybersecurity, and incident response. Collaborate across teams to design, implement, and manage s...
6 days ago
Senior Application Engineer - Ultrapure Water & Microelectronics
$109K - $154K *
Lead the design and implementation of innovative Ultra Pure Water solutions, managing client relationships and project lifecycles. Collaborate with cross-functional teams to deliver tailored engineeri...
1 week ago
Senior Application Engineer - Ultrapure Water & Microelectronics
$109K - $154K *
Shape the future of water treatment by leading innovative solutions in ultrapure water systems. Collaborate with global teams to manage proposals and engage clients, ensuring technical excellence and...
1 week ago
Software Engineer - Mercury Command
$122K - $176K *
Lead the charge in evolving a cutting-edge financial assistant, enhancing user experience through innovative features and AI integration while collaborating with cross-functional teams in a dynamic st...
1 week ago
$150K - $220K *
Oversee a specialized team to ensure AI safety in biological research, addressing dual-use risks and providing expert guidance on complex cases while mentoring junior specialists and advising clients...
1 week ago
Business Development Engineer (BDE), US Marine Corps
$100K - $140K *
Support the U.S. Marine Corps by bridging technical radio capabilities with defense needs. Collaborate with engineering teams to demonstrate and evaluate advanced communication systems in diverse oper...
6 days ago
$110K - $130K *
Lead the execution of complex projects, ensuring adherence to policies, quality standards, and financial targets. Drive team development and process improvements while managing stakeholder relations a...
Yesterday
Senior Reliability Engineer - Veza
$114K - $195K *
Transform infrastructure reliability by leading innovative projects, architecting scalable solutions, and collaborating cross-functionally. Drive technical excellence and mentor teams while ensuring o...
1 week ago
Senior Systems Engineer (Southeast Region) - Hybrid Cloud Storage
$235K - $265K *
Play a key role in driving customer success by designing scalable data management solutions. Collaborate with sales and technical teams to deliver innovative architectures for diverse workloads across...
3 weeks ago
$90K - $100K *
Analyze sales data and trends to support the sales team, optimize performance, and drive strategic decision-making. Collaborate across departments to enhance processes and deliver impactful reports an...
1 week ago
Associate Customer Solutions Manager
$90K - $130K *
Drive customer success by managing onboarding, project delivery, and ongoing support. Collaborate with cross-functional teams to enhance the customer experience and ensure long-term account growth in...
Reposted yesterday
Senior Engineering Manager, Grafana Frontend | Canada | Remote
$211K - $253K *
Join a team that's dedicated to enhancing user experience through innovative frontend solutions. As a leader, drive performance, development, and cross-team collaboration to deliver impactful customer...
Reposted 2 weeks ago
Enterprise Relationship Manager BC & DR, East
$110K - $130K *
Manage and grow large enterprise accounts, developing C-level relationships and driving sales of technology solutions to enhance business continuity and disaster recovery efforts across organizations...
Today
Enterprise Strategist- Services Engagement
$121K - $170K *
Drive your career forward as a strategic leader, guiding enterprise-level technology solutions. Engage with executive stakeholders, architect innovative multi-practice solutions, and influence digital...
3 weeks ago
Key Account Manager - Defense Sector
$100K - $125K *
Develop and execute strategies to enhance client engagement in the Military, Aerospace, and Government sectors, driving new business opportunities and managing key accounts to maximize value and foste...
3 weeks ago
Senior Forward Deployed Engineer (Full-Stack)
$250K - $400K *
Shape the future of AI by partnering with customers to design and deliver innovative data solutions. Collaborate with a senior team to tackle complex challenges and transform vague requests into actio...
1 week ago
Technical Sales Representative - NM/CO
$100K - $160K *
Shape the future of customer partnerships by driving Measurement sales in the Four Corners region. Collaborate with stakeholders to deliver impactful solutions and identify new business opportunities...
2 weeks ago
Field Service Engineer 2 - San Francisco, CA - 1st Shift
$96K - $144K *
Grow your career with a dynamic role focused on delivering exceptional service through preventative maintenance, troubleshooting, and installations of medical equipment, ensuring customer satisfaction...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.