Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Software Engineer, Tech Lead
$150K - $183K *
Lead the charge in software engineering excellence by guiding teams, ensuring high code quality, and delivering complex features. Collaborate cross-functionally to solve challenges and mentor junior e...
Reposted today
$110K - $130K *
Empower innovation by partnering with data science to build and maintain robust ML pipelines. Drive automation and observability in production systems, ensuring reliable match data at scale while coll...
1 week ago
ServiceNow Certified Master Architect (313)
$150K - $180K *
Optimize your career by leading innovative ServiceNow solutions, engaging with the community, and mentoring teams to enhance business development and strategic growth in a dynamic environment...
2 weeks ago
Senior Staff Software Engineer - Builder Platform
$150K - $180K *
Contribute to the technical leadership of a multi-faceted platform, guiding cross-functional teams in architecting and evolving core engineering tools, AI infrastructure, and workflows to enhance prod...
Today
Principal Backend Engineer, Enterpise Platform
$255K - $295K *
Lead the technical direction for foundational services, guiding architecture and execution across teams to enhance platform capabilities for customer and partner experiences. Mentor engineers and infl...
Today
Staff Product Engineer, Developer Experience
$135K - $160K *
Engage with engineers to enhance developer workflows and tools. Own the product lifecycle from discovery to adoption, ensuring high-quality internal software that meets user needs and drives efficienc...
3 weeks ago
Staff Mission Solutions Engineer
$165K - $205K *
Champion technical sales for our EO satellite portfolio, focusing on international defense and intelligence. Collaborate with cross-functional teams to deliver tailored solutions, drive customer engag...
3 weeks ago
$120K - $145K *
Join a dynamic team to drive technical success and adoption across enterprise accounts. Leverage your expertise in project management and technical execution to enhance deployment health and fuel acco...
Reposted today
$72K - $100K *
Join our dynamic team as a Sr. Credit Analyst, owning the underwriting cycle from application review to decision-making. Leverage your analytical skills to enhance credit processes and contribute to a...
2 weeks ago
$188K - $276K *
Join a team that's redefining customer onboarding and compliance through innovative product management. Drive strategy, lead cross-functional teams, and enhance user experiences while ensuring top-tie...
4 days ago
$105K - $115K *
Innovate the future of Revenue Operations by enhancing systems and processes. Collaborate across teams to solve complex problems, build automation, and drive data insights while providing exceptional...
1 week ago
BIOS Senior/Lead Software Engineer
$120K - $195K *
Drive the development and maintenance of low-level CPU firmware and BIOS software, collaborating with hardware engineers and vendors to ensure reliable system initialization and booting across all pro...
4 weeks ago
$90K - $110K *
Transform field support by leveraging expertise to enhance customer satisfaction, drive product improvements, and lead training initiatives. Collaborate with R&D and field teams to ensure optimal perf...
2 weeks ago
$104K - $201K *
Shape the future of product management by leading technical specifications and strategy. Engage directly with engineering teams to drive development through clear communication and a deep understandin...
Reposted 2 days ago
Staff Product Security Engineer
$150K - $180K *
Champion the security strategy for a cutting-edge platform, focusing on supply chain security, code scanning, and threat modeling. Collaborate with teams to enhance security practices and drive innova...
2 weeks ago
$72K - $111K *
Join the charge in managing DoD property and IT assets, ensuring compliance with regulations and maintaining accurate records throughout their lifecycle. Collaborate with cross-functional teams to sup...
Yesterday
Senior Field Service Engineer, Aviation - Northeast
$95K - $115K *
Drive high-quality technical support for aviation connectivity systems, ensuring customer satisfaction through troubleshooting, training, and collaboration with cross-functional teams in a fast-paced...
5 days ago
Network and Systems Engineer III – IT Solutions Implementor
$110K - $132K *
Innovate IT solutions by evaluating project requirements, providing technical support, and maintaining network infrastructure. Collaborate with teams globally to ensure seamless operations and enhance...
Yesterday
People Technology Analyst - Workday
$95K - $160K *
Elevate People Technology by optimizing systems and processes, ensuring data integrity, and enhancing user experiences. Collaborate with cross-functional teams to drive efficiency and support a fast-p...
3 weeks ago
Senior Technical Consultant, Integrations - Higher Education & Nonprofit
$111K - $197K *
Champion integration solutions by leading projects, conducting discovery sessions, and implementing complex integrations for clients in Higher Education and Nonprofit sectors. Drive results and ensure...
Today
Operations/Product Director, Workflow & AI
$150K - $250K *
Champion innovation by optimizing workflows and AI-driven operations to enhance efficiency across diverse business functions. Collaborate closely with teams to build scalable systems that drive real i...
5 days ago
IT Sr Software Engineer - Must have Window Command Line, PowerShell experience
$83K - $144K *
Advance your career by providing technical leadership in software support, analysis, and implementation. Collaborate with teams to enhance systems, ensuring quality and efficiency in upgrades and new...
Reposted 2 weeks ago
$73K - $101K *
Unlock potential by leading installation, maintenance, and repair of low voltage power distribution systems. Collaborate with teams to ensure safety and efficiency while delivering exceptional service...
1 week ago
$69K - $96K *
Unlock potential by providing expert installation, maintenance, and repair of low voltage power distribution systems. Collaborate with teams to ensure safety and efficiency in mission-critical environ...
1 week ago
$207K - $310K *
Champion the Solutions Engineering team by driving technical sales strategies, managing performance, and fostering collaboration to meet organizational goals while ensuring customer success and team d...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.