Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Renewable Senior Performance Engineer
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Join a dynamic team to analyze solar PV energy yield assessments for utility-scale projects. Lead performance modeling and mentor engineers while expanding expertise across various renewable energy te...
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Senior Sales Executive - Canadian Federal Government
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Transform the future of legal and compliance solutions for the Canadian Federal Government by driving sales, educating clients on AI technology, and building strategic relationships with key stakehold...
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Staff Systems Engineer - KSA C4I
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Drive modernization initiatives by joining a dynamic team focused on designing advanced C4I systems. Contribute to architecture definition, requirements governance, and system documentation while coll...
1 week ago
Sr. Workday Analyst, HR Systems
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Lead the charge in optimizing and configuring the Workday platform, enhancing HR operations through expert management of Core HCM, Absence, and Time Tracking. Collaborate cross-functionally to drive s...
2 weeks ago
Senior Systems Engineer (Southeast Region) - Hybrid Cloud Storage
$235K - $265K *
Play a key role in driving customer success by designing scalable data management solutions. Collaborate with sales and technical teams to deliver innovative architectures for diverse workloads across...
3 weeks ago
$128K - $160K *
Lead the charge in delivering innovative AI and automation solutions, translating complex business needs into technical designs. Collaborate across teams to enhance productivity and drive continuous i...
1 week ago
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Analyze sales data and trends to support the sales team, optimize performance, and drive strategic decision-making. Collaborate across departments to enhance processes and deliver impactful reports an...
6 days ago
Associate Customer Solutions Manager
$90K - $130K *
Drive customer success by managing onboarding, project delivery, and ongoing support. Collaborate with cross-functional teams to enhance the customer experience and ensure long-term account growth in...
Reposted today
Senior Engineering Manager, Grafana Frontend | Canada | Remote
$211K - $253K *
Join a team that's dedicated to enhancing user experience through innovative frontend solutions. As a leader, drive performance, development, and cross-team collaboration to deliver impactful customer...
Reposted 2 weeks ago
Enterprise Strategist- Services Engagement
$121K - $170K *
Drive your career forward as a strategic leader, guiding enterprise-level technology solutions. Engage with executive stakeholders, architect innovative multi-practice solutions, and influence digital...
3 weeks ago
Key Account Manager - Defense Sector
$100K - $125K *
Develop and execute strategies to enhance client engagement in the Military, Aerospace, and Government sectors, driving new business opportunities and managing key accounts to maximize value and foste...
3 weeks ago
Product Owner / Senior Product Owner - Engineering Tools
$78K - $98K *
Shape the future of AEC workflows by leading product ownership and Agile delivery for an Engineering Tools team. Collaborate with cross-functional stakeholders to prioritize needs, validate outcomes...
2 weeks ago
Senior Technical Program Manager
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Advance program execution by leading cross-functional teams to deliver AI initiatives. Collaborate with remote developers, manage Agile processes, and ensure alignment with business goals while drivin...
1 week ago
Senior Forward Deployed Engineer (Full-Stack)
$250K - $400K *
Shape the future of AI by partnering with customers to design and deliver innovative data solutions. Collaborate with a senior team to tackle complex challenges and transform vague requests into actio...
5 days ago
Automotive Technical Manager - Auto Warranty
$80K - $95K *
Transform the technical department by leading a team, ensuring quality control, and enhancing customer satisfaction through effective management and support. Drive operational excellence while fosteri...
1 week ago
Technical Sales Representative - NM/CO
$100K - $160K *
Shape the future of customer partnerships by driving Measurement sales in the Four Corners region. Collaborate with stakeholders to deliver impactful solutions and identify new business opportunities...
2 weeks ago
Field Service Engineer 2 - San Francisco, CA - 1st Shift
$96K - $144K *
Grow your career with a dynamic role focused on delivering exceptional service through preventative maintenance, troubleshooting, and installations of medical equipment, ensuring customer satisfaction...
1 week ago
Senior Professional Services Engineer - PubSec - US Only
$136K - $230K *
Elevate customer success by delivering Professional Services engagements, including installation, migration, and training, while collaborating with project managers to enhance delivery consistency and...
6 days ago
Sr Lifecycle Services Operations Manager
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Empower client success by managing the EA lifecycle, ensuring seamless onboarding, adoption, and renewals. Collaborate cross-functionally to deliver actionable insights and enhance operational efficie...
Reposted 3 days ago
Manager, GPO Delivery & Optimization
$90K - $150K *
Drive contract delivery and optimization for member accounts, ensuring value realization through data analysis and cross-functional collaboration. Manage project execution, stakeholder engagement, and...
2 days ago
Technical Enterprise Incident Manager
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Champion incident management by leading rapid response efforts, ensuring service restoration and implementing ITIL best practices to enhance operational excellence across cloud technologies and applic...
Reposted yesterday
Director, Technical Product Management
$150K - $180K *
Pioneer the strategy and execution of data platforms and AI products, leading cross-functional teams to enhance commercial life sciences solutions while driving revenue growth and product adoption in...
Reposted 1 week ago
Senior Site Reliability Engineer
$130K - $155K *
Transform our platform by enhancing performance and reliability as a Senior Site Reliability Engineer. Collaborate with teams to optimize Ruby on Rails applications, leverage AI for operational effici...
4 weeks ago
Technical Account Manager, Southeast
$103K - $141K *
Take ownership of customer success by driving adoption and value realization of the platform. Leverage your technical expertise to guide clients through onboarding and operationalization, ensuring sat...
1 week ago
(USA) Senior Systems and Infrastructure Engineer, Information Security
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Manage and enhance enterprise Active Directory environments by implementing security measures, automating processes, and ensuring operational efficiency. Collaborate with teams to design scalable solu...
2 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.