Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$100K - $120K *
Join a team that's shaping the future of rail vehicles by designing innovative structures and components. Leverage your expertise in 3D CAD and materials to create efficient, compliant designs that en...
2 weeks ago
Senior Account Executive, Aerospace & Defense | ERP, EAM, MRO
$140K - $160K *
Accelerate progress at key accounts by driving enterprise software sales in the Aerospace & Defence sector. Collaborate with global teams to enhance customer satisfaction and expand IFS's market prese...
3 weeks ago
$90K - $110K *
Join a team that's dedicated to ensuring optimal product performance through hands-on environmental surveys, installations, and customer support while traveling to diverse locations for field service...
Reposted 2 weeks ago
FSP-Senior Bioanalytical Study Manager
$110K - $130K *
Unlock potential by leading a diverse portfolio of projects, ensuring client satisfaction and operational excellence. Drive efficiency, manage resources, and serve as the primary liaison between clien...
3 weeks ago
$180K - $190K *
Unlock potential by managing and automating cloud infrastructure, ensuring system security, and optimizing CI/CD pipelines. Collaborate with teams to enhance reliability and performance in a dynamic...
3 days ago
Field Service Technician II - CVG
$74K - $100K *
Partner with us to enhance customer satisfaction through field service excellence. This role involves troubleshooting, repairing, and maintaining equipment while ensuring compliance with safety standa...
3 weeks ago
Senior Technical Program Manager
$130K - $150K *
Lead the charge in driving program delivery and portfolio management for a dynamic Security team, ensuring effective execution of enterprise initiatives while fostering cross-functional collaboration...
3 weeks ago
Engineering Manager - Member Experience
$179K - $224K *
Join a team that's dedicated to delivering high-quality member-facing systems. As an Engineering Manager, you'll lead a squad through the entire development lifecycle, ensuring accountability, quality...
3 weeks ago
$110K - $130K *
Transform your career by leading full-cycle recruiting for GTM roles. Collaborate with executives to define hiring standards, build strong talent pipelines, and drive strategic hiring initiatives in a...
2 weeks ago
$80K - $95K *
Champion the seamless execution of complex AI and Cloud projects, ensuring timely delivery and stakeholder satisfaction. Leverage your project management skills to coordinate multiple initiatives in a...
2 weeks ago
Enterprise Sales Engineer - US Southeast
$198K - $233K *
Champion innovative IoT solutions to modernize essential industries, enhancing supply chain efficiency and safety. Collaborate with diverse teams to deliver impactful customer engagements and drive di...
3 weeks ago
$80K - $155K *
Join a team that's redefining energy solutions by designing innovative fluid and power systems. As a Process Engineer, you'll drive the development and optimization of cutting-edge technologies in a f...
2 weeks ago
Senior Engineer, Data Engineering & Analytics
$87K - $140K *
Empower your career by tackling complex technical challenges as a Senior Engineer. Collaborate with cross-functional teams to design scalable solutions, mentor peers, and drive innovation in a dynamic...
5 days ago
$120K - $145K *
Transform the Web3 landscape by developing innovative dApps and backend services. Collaborate with cross-functional teams to ensure security, scalability, and seamless user experiences in a dynamic, r...
2 weeks ago
Zendesk Knowledge Program Manager, Customer Support
$100K - $120K *
Empower customer support by leading the knowledge program, ensuring high-quality, accessible content for both customers and internal teams. Drive self-service success and enhance KCS practices through...
Today
$68K - $143K *
Analyze and reengineer business processes to enhance operational efficiency, collaborating with stakeholders to ensure alignment with strategic goals and regulatory requirements while supporting syste...
1 week ago
$140K - $160K *
Accelerate innovation by merging creative technology with AI capabilities, driving impactful solutions that enhance workflows and empower teams. Collaborate across disciplines to transform emerging te...
2 weeks ago
$195K - $257K *
Join a team that's enhancing blockchain infrastructure to enable scalable microservices and APIs. Collaborate across teams to drive innovation in payment systems and blockchain technology while ensuri...
Reposted 4 weeks ago
Solutions Engineer, Growth - East
$138K - $182K *
Join a dynamic team as you leverage your pre-sales expertise to empower SMB/Commercial customers in cloud security. Deliver impactful demonstrations and training while collaborating with account execu...
2 weeks ago
Sr. DataOps Engineer, Data Platform
$130K - $160K *
Transform data operations by leading our Snowflake platform migration, ensuring security, reliability, and cost efficiency while collaborating across teams to standardize practices and enhance data ma...
1 week ago
Senior Observability Engineer (New Relic Consolidation)
$130K - $155K *
Optimize the multi-tenant New Relic consolidation layer, aggregating telemetry across AI agent estates. Collaborate with engineering teams to enhance observability practices and ensure effective monit...
2 weeks ago
Senior Software Engineer, Core Infrastructure Services - DGX Cloud
$168K - $322K *
Build and operate core infrastructure services for global AI platforms, developing secure cloud-native solutions and orchestrating automation to enhance reliability and scalability in a collaborative...
Reposted 1 week ago
$190K - $220K *
Partner with us to tackle complex engineering challenges, leveraging deep expertise in TypeScript, Postgres, and AWS. Collaborate closely with our VP of Engineering to innovate and deliver impactful p...
Reposted today
Manager, Operational Technology Infrastructure
$110K - $130K *
Innovate operational technology infrastructure to enhance manufacturing efficiency, ensuring secure and reliable connectivity across all facilities while leading cross-functional collaboration and str...
4 weeks ago
Senior Manager, GTM Systems Architecture
$135K - $160K *
Lead the evolution of our GTM Systems Architecture, enhancing Salesforce and its tech stack for AI-native workflows. Collaborate with cross-functional teams to build a trusted data foundation and driv...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.