Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
System Engineer RF - Maryland, Delaware or Washington D.C.
$90K - $105K *
Unlock potential by managing complex RF communication projects, ensuring successful design and implementation for public safety systems. Collaborate with diverse teams and clients while demonstrating...
3 weeks ago
Software Development Engineer IV - Windows Instrumentation and Automation
$107K - $190K *
Innovate in the field of scientific software engineering by leading the design and development of cutting-edge Windows applications that drive advanced atomic force microscopy systems and enhance perf...
Reposted 6 days ago
Senior Product Manager, Applied AI
$153K - $213K *
Drive efficiency by automating internal processes, enhancing productivity across teams. Collaborate with stakeholders to identify bottlenecks, implement AI solutions, and ensure measurable impact on w...
3 weeks ago
Nuclear Fire Protection Engineer
$100K - $120K *
Lead the charge in enhancing fire protection systems for nuclear facilities while collaborating with engineering teams, ensuring compliance with regulations, and supporting modifications that safeguar...
Reposted 1 week ago
$99K - $164K *
Drive impactful data-driven projects by leading a diverse team in fraud detection and prevention. Manage contract delivery, timelines, and client relationships while ensuring effective communication a...
Reposted today
Field Service Engineer 2 - Lancaster, Pennsylvania
$74K - $96K *
Join a team that's dedicated to delivering exceptional on-site support, leveraging your technical expertise to resolve customer issues and enhance their experience through effective communication and...
Reposted 2 weeks ago
Manager, Device & Merchant Technology
$110K - $130K *
Optimize device lifecycle management by leading performance, strategy, and vendor relations. Collaborate with teams to ensure compliance and enhance merchant services while driving cost efficiency and...
3 days ago
$168K - $210K *
Lead the transformation of our build and deploy systems while enhancing developer efficiency, safety, and software delivery reliability. Collaborate across teams to drive technical innovation and opti...
Reposted 4 days ago
$100K *
Join a team that's driving growth by onboarding and activating merchants in the home services sector. This role involves managing the sales process, collaborating cross-functionally, and maintaining a...
3 days ago
Senior Principal Forward Deployed Engineer
$195K - $307K *
Shape the future of AI/ML solutions by leading design and deployment efforts, coding across diverse platforms, and mentoring teams to enhance customer experiences and operational efficiency...
3 days ago
Solutions Engineer-US Commercial, Nashville
$208K - $264K *
Empower your career by partnering with clients as a Solutions Engineer, delivering tailored Cisco solutions. Leverage your technical expertise to drive customer success through innovative networking...
Reposted 4 days ago
$106K - $198K *
Lead the transformation of 1LMX product solutions across the enterprise, collaborating with stakeholders to align capabilities with business needs, manage risks, and ensure successful deployment while...
2 weeks ago
$100K - $120K *
Join a team that's shaping the future of rail vehicles by designing innovative structures and components. Leverage your expertise in 3D CAD and materials to create efficient, compliant designs that en...
2 weeks ago
Senior Account Executive, Aerospace & Defense | ERP, EAM, MRO
$140K - $160K *
Accelerate progress at key accounts by driving enterprise software sales in the Aerospace & Defence sector. Collaborate with global teams to enhance customer satisfaction and expand IFS's market prese...
3 weeks ago
$90K - $110K *
Join a team that's dedicated to ensuring optimal product performance through hands-on environmental surveys, installations, and customer support while traveling to diverse locations for field service...
Reposted 2 weeks ago
FSP-Senior Bioanalytical Study Manager
$110K - $130K *
Unlock potential by leading a diverse portfolio of projects, ensuring client satisfaction and operational excellence. Drive efficiency, manage resources, and serve as the primary liaison between clien...
3 weeks ago
$180K - $190K *
Unlock potential by managing and automating cloud infrastructure, ensuring system security, and optimizing CI/CD pipelines. Collaborate with teams to enhance reliability and performance in a dynamic...
2 days ago
Field Service Technician II - CVG
$74K - $100K *
Partner with us to enhance customer satisfaction through field service excellence. This role involves troubleshooting, repairing, and maintaining equipment while ensuring compliance with safety standa...
3 weeks ago
Senior Technical Program Manager
$130K - $150K *
Lead the charge in driving program delivery and portfolio management for a dynamic Security team, ensuring effective execution of enterprise initiatives while fostering cross-functional collaboration...
3 weeks ago
Engineering Manager - Member Experience
$179K - $224K *
Join a team that's dedicated to delivering high-quality member-facing systems. As an Engineering Manager, you'll lead a squad through the entire development lifecycle, ensuring accountability, quality...
3 weeks ago
$110K - $130K *
Transform your career by leading full-cycle recruiting for GTM roles. Collaborate with executives to define hiring standards, build strong talent pipelines, and drive strategic hiring initiatives in a...
2 weeks ago
$80K - $95K *
Champion the seamless execution of complex AI and Cloud projects, ensuring timely delivery and stakeholder satisfaction. Leverage your project management skills to coordinate multiple initiatives in a...
2 weeks ago
Enterprise Sales Engineer - US Southeast
$198K - $233K *
Champion innovative IoT solutions to modernize essential industries, enhancing supply chain efficiency and safety. Collaborate with diverse teams to deliver impactful customer engagements and drive di...
2 weeks ago
$80K - $155K *
Join a team that's redefining energy solutions by designing innovative fluid and power systems. As a Process Engineer, you'll drive the development and optimization of cutting-edge technologies in a f...
2 weeks ago
Senior Engineer, Data Engineering & Analytics
$87K - $140K *
Empower your career by tackling complex technical challenges as a Senior Engineer. Collaborate with cross-functional teams to design scalable solutions, mentor peers, and drive innovation in a dynamic...
5 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.