Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$108K - $130K *

Lead the architecture and integration of SAP SuccessFactors, overseeing all modules to enhance HR operations. Collaborate with cross-functional teams to ensure compliance, data integrity, and optimal...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $150K *

Unlock your potential by leading the operational backbone of a new Customer Experience Center. Drive launch readiness, manage vendor relationships, and ensure seamless program execution to deliver exc...

Waukesha, WIRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$157K - $300K *

Drive the evolution of scalable data platforms, enhancing reliability and performance across distributed systems. Collaborate with cross-functional teams to deliver robust solutions that support Unity...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $175K *

Elevate platform reliability by designing and evolving cloud infrastructure, CI/CD pipelines, and Kubernetes environments. Collaborate across teams to enhance software delivery, operational excellence...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Transportation

$120K - $195K *

Join a team that's at the forefront of PCIe technology, enhancing high-speed communication between hardware components. Collaborate with engineers to optimize performance and reliability in cutting-ed...

Vancouver, BCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $160K *

Champion the design and implementation of scalable data pipelines, ensuring data integrity and availability. Collaborate with cross-functional teams to optimize data workflows and enhance infrastructu...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in directing technical architecture and cybersecurity for a statewide Health Information Exchange, ensuring secure integration and compliance with healthcare privacy standards while ma...

Jackson, MSRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$200K - $205K *

Drive the expansion of our Data Services & Analytics practice by leading technical delivery, managing client relationships, and overseeing project execution. Empower teams to deliver innovative data i...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$156K - $215K *

Empower innovation in advanced networking and enterprise solutions by defining strategic roadmaps and driving product lifecycle planning across high-speed networking, optical technologies, and AI plat...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$190K - $220K *

Shape the future of global accounts by aligning technical strategy with business vision. Engage with C-suite stakeholders to drive innovation, define KPIs, and integrate AI analytics into service deli...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $230K *

Transform customer experiences by leading technical discovery and implementation for federal clients. Collaborate across teams to deliver cutting-edge autonomous solutions, ensuring successful deploym...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $130K *

Innovate the future of cloud platforms by leading the design and operation of a secure, scalable infrastructure. Drive automation and enhance developer experience while collaborating with cross-functi...

Toronto, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Champion seamless technical integrations by leading end-to-end delivery, troubleshooting, and documentation. Collaborate with customer IT teams to ensure compliance and optimize data flows in a dynami...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$133K - $235K *

Drive your career with impactful cross-functional programs, leading initiatives from planning to launch. Collaborate with diverse teams to navigate complexity, ensuring successful delivery and continu...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $110K *

Join a team that's dedicated to enhancing software quality through innovative test automation. Collaborate with cross-functional teams to design, develop, and execute automated testing solutions that...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$106K - $198K *

Create innovative data solutions by delivering full-stack capabilities across the data lifecycle. Collaborate with teams to design, implement, and optimize data processing pipelines that ensure accura...

Stratford, CTRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$68K - $99K *

Unlock potential by driving sales of Hybrid Infrastructure services, expanding market presence, and managing the full sales lifecycle. Build relationships, identify opportunities, and collaborate with...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$125K - $157K *

Join our dynamic team to design and enhance a web portal application, improving user experience and functionality. Collaborate with engineers and product managers to deliver impactful solutions that s...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $145K *

Collaborate within a dedicated team to design and execute innovative civil engineering solutions for Mission Critical Data Center projects in a dynamic environment, engaging with diverse clients and d...

Cottage Grove, WIRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Unlock your potential as a Senior Financial Analyst, driving financial insights and models to support growth. Collaborate across teams to enhance forecasting accuracy and optimize performance, playing...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$150K - $160K *

Champion cloud and application security by enhancing AWS practices, collaborating with cross-functional teams, and driving continuous improvement to ensure secure and compliant environments...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $251K *

Lead the charge in transforming customer experiences through innovative cloud security solutions, leveraging your expertise to craft tailored technical presentations and solutions that drive strategic...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$145K - $175K *

Shape the future of software engineering by leading modernization efforts, solving complex technical challenges, and mentoring teams. Collaborate across product boundaries to enhance system architectu...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Innovate the future of architectural strategy by leading technical direction, fostering collaboration across teams, and driving scalable solutions that align with business goals while mentoring senior...

United StatesRemote

5 days ago

  •   11 - 15 years exp.  •   Healthcare

$115K - $150K *

Architect and streamline cloud network infrastructure. Support robust security and connectivity across Azure, OpenShift, and SASE platforms. Collaborate with cross-functional teams, ensuring optimal p...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.