Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$120K - $144K *
Optimize cloud networking solutions by leveraging Azure technologies. Collaborate with cross-functional teams to troubleshoot and enhance network performance, ensuring seamless integration and securit...
Yesterday
Senior Applied AI Product Engineer (Remote Opportunity)
$120K - $145K *
Innovate and develop AI-driven healthcare solutions to enhance patient engagement, care coordination, and operational efficiency in a dynamic remote Agile environment, collaborating with cross-functio...
Reposted 5 days ago
Sr. Sustainability Engineer - Radiopharmaceutical Manufacturing
$110K - $130K *
Innovate your career with a key role supporting the global launch and technical operations of radiopharmaceuticals, driving compliance, quality initiatives, and collaboration with CDMOs while leading...
Reposted 2 weeks ago
Staff ML Engineer - AWS Trainium & SageMaker
$150K - $180K *
Optimize model training on AWS Trainium using Amazon SageMaker. Collaborate with engineering teams to develop efficient, production-ready pipelines while leveraging deep PyTorch expertise and understa...
Yesterday
$80K - $95K *
Lead advanced technical support for enterprise endpoint migrations, ensuring seamless operations and user experience. Collaborate with cross-functional teams to troubleshoot complex issues and drive s...
2 weeks ago
NeoLoad Performance Test Engineer
$75K - $158K *
Elevate your career by joining our team to design and execute performance tests for mission-critical applications, ensuring optimal functionality and scalability in a dynamic Agile environment...
Today
$140K - $160K *
Drive high-volume technical recruitment efforts, focusing on specialized roles like Data Scientists and AI Engineers. Collaborate with hiring managers to build strong candidate pipelines and ensure an...
5 days ago
Remote Operation Center Specialist
$69K - $101K *
Optimize system performance by remotely monitoring automated operations, coordinating troubleshooting, and collaborating with onsite teams to enhance efficiency and reliability in material handling sy...
Today
Senior Integration & Automation Engineer
$132K - $251K *
Join a team that's redefining data governance through innovative integration and automation solutions. Collaborate across functions to design scalable architectures that enhance data management capabi...
1 week ago
$90K - $189K *
Architect comprehensive testing strategies and oversee automation efforts for a vital supply chain management system. Lead a team to ensure effective test cycles and enhance capabilities, delivering a...
Reposted 2 weeks ago
QA/Test Automation Engineer (Journeyman)
$90K - $110K *
Optimize software quality by validating workflows and integrations through comprehensive testing. Collaborate with cross-functional teams to ensure robust test coverage, automate processes, and suppor...
1 week ago
AI Engineering Manager / REMOTE / Work Life Balance
$135K - $160K *
Transform enterprise AI initiatives by leading client engagements, mentoring teams, and driving innovative solutions. Leverage cutting-edge technologies to turn data into business value while fosterin...
Reposted yesterday
Software Engineer - AI Accelerated Development
$110K - $130K *
Innovate and drive AI agent development for clinical trial platforms, integrating LLMs through the .NET stack. Engage in hands-on engineering to deliver end-to-end AI features, enhancing patient-centr...
Reposted 3 weeks ago
Senior EWM Techno-Functional Consultant
$110K - $130K *
Transform warehouse operations by leveraging your SAP EWM expertise. In this role, you’ll optimize solutions, deliver hands-on support, and collaborate with cross-functional teams to elevate logistics...
Reposted 3 days ago
Senior Software Engineer, Cloud Platform
$224K - $431K *
Develop scalable software solutions to manage complex cloud infrastructure, collaborating with cross-functional teams to enhance NVIDIA's accelerated compute cloud services and ensure high code qualit...
Reposted 2 days ago
Senior Manager, Sales Engineering - AI / GPU Cloud (NeoCloud)
$150K - $180K *
Join a team that's redefining AI infrastructure by leading sales engineering efforts, architecting solutions, and driving technical wins in complex, high-value deals while building a high-performing t...
2 weeks ago
$263K - $395K *
Transform the technical landscape by defining and delivering innovative solutions, mentoring engineers, and shaping strategic initiatives to enhance system architecture and performance across the orga...
5 days ago
Solutions Engineering Manager | DX
$179K - $234K *
Lead the charge in developing a high-performing Solutions Engineering team, driving pre-sales strategies, optimizing processes, and collaborating across functions to enhance customer success and accel...
1 week ago
$144K - $184K *
Lead the charge in driving strategic initiatives and optimizing processes across teams. Collaborate with stakeholders to enhance performance and deliver impactful results, while fostering a culture of...
5 days ago
$144K - $184K *
Engage with major regional accounts to drive strategy and new business growth. Build executive relationships, manage account satisfaction, and leverage Gartner's sales methodology to achieve quota and...
Reposted 2 weeks ago
$144K - $184K *
Join a team that's driving strategic growth by managing key accounts, fostering executive relationships, and delivering tailored solutions to enhance client satisfaction and retention while achieving...
2 weeks ago
Operations and Maintenance Technician - Azure Landing Zone & Azure Virtual Desktop
$102K - $154K *
Explore diverse opportunities as you support Azure Landing Zone and Virtual Desktop operations, ensuring optimal performance and stability while collaborating with cross-functional teams to drive inno...
5 days ago
Presales Solutions Engineer - Cloud Security
$96K - $184K *
Optimize cybersecurity solutions by collaborating with customers to assess needs, design secure architectures, and deliver compelling presentations that drive business value across cloud and hybrid en...
1 week ago
Presales Solutions Engineer - Cloud Security
$96K - $184K *
Drive innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and present compelling value propositions, ensuring alignment with business ob...
1 week ago
Presales Solutions Engineer - Cloud Security
$120K - $230K *
Champion innovative cybersecurity solutions by engaging with customers to assess their needs, design tailored architectures, and deliver compelling presentations that drive business value across cloud...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.