Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Software Engineer II, Engineering
$125K - $145K *
Lead the charge in building impactful software features that enhance educators' management of English Learner programs, taking ownership from design to operation in a full-stack environment utilizing...
Reposted 2 weeks ago
Senior Pre-Sales Systems Engineer, Commercial - CT/NY
$141K - $212K *
Elevate customer experiences by leveraging your technical expertise to craft innovative data storage solutions. Collaborate with sales teams to drive revenue growth and deliver tailored presentations...
1 week ago
Principal Forward Deployed Engineer - AI & Developer Platform
$115K - $185K *
Lead the charge in transforming developer workflows and API architecture for enterprise AI applications. Collaborate with engineering teams to eliminate friction and enhance the developer experience a...
2 weeks ago
Director of Strategic Accounts - Mid-Market Bay Area
$122K - $187K *
Lead strategic initiatives to drive sales growth and enhance customer relationships within assigned accounts, leveraging your expertise in enterprise software to exceed quotas and deliver tailored sol...
4 weeks ago
Sr. Observability Systems Engineer
$178K - $200K *
Join us to shape the future of observability in infrastructure. Lead technical direction, mentor engineers, and enhance our metrics and logging platforms while driving automation and AI integration ac...
2 weeks ago
$98K - $155K *
Optimize mission-critical satellite communications systems through installation, testing, and maintenance. Collaborate with diverse teams to ensure operational readiness and reliability across global...
3 weeks ago
Sr Manager Technology - API Platform
$173K - $211K *
Champion the execution of API strategies, leading teams to deliver secure enterprise APIs and innovative solutions while aligning technology with business goals and fostering a high-performing enginee...
6 days ago
SOC/IP Integration Engineer (eInfochips)
$110K - $130K *
Unlock potential by leading SoC integration efforts, optimizing designs, and ensuring quality checks. Collaborate with teams to enhance processes and deliver exceptional results while maintaining cust...
1 week ago
$150K - $200K *
Lead and develop a high-performing engineering team, driving real-time financial infrastructure projects while fostering individual growth and establishing engineering standards for scalable practices...
1 week ago
$110K - $130K *
Elevate incident response capabilities by developing dashboards and alerts, optimizing cloud performance, and ensuring security compliance. Collaborate with product teams to enhance IAM needs while dr...
2 weeks ago
Avionics/ Staff Command and Data Handling Engineer
$117K - $195K *
Join a team that's developing cutting-edge avionics architectures for diverse missions. Leverage your expertise in command and data handling to optimize system performance and ensure seamless integrat...
4 weeks ago
$110K - $130K *
Create reliable backend systems and tools that empower engineers, ensuring seamless integration and performance across platforms while enhancing developer experience and operational efficiency...
Today
$110K - $130K *
Develop reliable backend systems and platforms that empower engineers. Own capabilities from design to production, enhance performance, and collaborate across teams to improve developer experience and...
2 days ago
$120K - $145K *
Contribute to the development of a robust Kubernetes control plane, enhancing multi-cloud infrastructure and driving scalable architecture for enterprise-grade cloud services...
1 month ago
Technical Relationship Manager (Hybrid - JP Morgan Chase, New Jersey)
$110K - $130K *
Join a team that's dedicated to fostering strategic relationships with enterprise customers, ensuring successful adoption and optimization of technology solutions in the financial services sector whil...
1 week ago
$100K - $120K *
Join a dynamic team to drive revenue by collaborating with account management, presenting technical solutions, and enhancing the sales process. Leverage your expertise in software analysis and custome...
3 weeks ago
Remote Technology Project Lead - SOX Compliance & IT Controls
$105K - $196K *
Lead complex SOX compliance initiatives and IT control implementations, managing cross-functional teams to ensure regulatory adherence and effective risk management across enterprise technology enviro...
6 days ago
Senior Backend Engineer, Licensing
$199K - $235K *
Elevate your career as you design and maintain backend services that manage customer entitlements and usage workflows. Collaborate with cross-functional teams to ensure data integrity and deliver impa...
5 days ago
$95K - $115K *
Join a team that's dedicated to enhancing customer success by serving as a trusted post-sales partner. Leverage your technical expertise and relationship management skills to resolve challenges and dr...
1 month ago
$120K - $150K *
Champion innovative engineering solutions for diverse government projects, leveraging 15+ years of leadership experience to drive strategic initiatives and operational excellence in military and feder...
1 week ago
Engineering Manager, Identity & Access Platform
$195K - $236K *
Optimize our identity and access platform by leading a skilled engineering team. Drive technical direction, manage architecture decisions, and enhance security practices while fostering collaboration...
3 weeks ago
Senior Program Manager - Data Center Construction
$110K - $130K *
Take ownership of large-scale construction projects, managing stakeholders and ensuring compliance. Oversee project governance, track milestones, and enhance processes while fostering client relations...
2 days ago
Principal Site Reliability Engineer - ARINCDirect (Remote)
$107K - $204K *
Join a dynamic team in a remote role to enhance infrastructure reliability and automate processes, ensuring top-notch performance and scalability for mission-critical applications in a collaborative e...
Reposted 1 week ago
$115K - $130K *
Join a team that's dedicated to developing innovative web and cloud applications. In this role, you'll lead projects, mentor junior engineers, and collaborate with cross-functional teams to deliver hi...
Reposted 2 weeks ago
Customer Success Manager (Technical)
$80K - $95K *
Lead the charge in customer success by ensuring seamless integration and support for connected hardware, driving account growth through exceptional service and technical expertise...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.