Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Security Consultant, Application Security
$75K - $175K *
Advance application security initiatives by leading manual code reviews, penetration tests, and threat modeling. Work closely with clients to strengthen their secure development processes, delivering...
Reposted 3 weeks ago
$121K - $208K *
Transform operational efficiencies by designing and deploying high-performance integration solutions. Collaborate with stakeholders to enhance user experiences and ensure data integrity across multi-t...
1 week ago
$130K - $170K *
Transform mission-critical computational frameworks by leveraging advanced software engineering skills, optimizing performance, and ensuring high-quality documentation for scientific computing in a dy...
Today
Specialist Seller - Connected Maintenance - Public Sector
$350K *
Champion AI-driven solutions by partnering with top-tier clients to unlock value through innovative go-to-market strategies. Collaborate seamlessly with account teams to drive adoption and navigate co...
Reposted 2 days ago
$120K - $145K *
Elevate security standards by leading bug bounty programs, conducting audits, and enhancing software supply chain security. Collaborate across teams to build innovative tools that protect users and en...
1 week ago
Director, Features System Engineering
$220K - $290K *
Accelerate the development of autonomous systems by leading systems engineering strategies, aligning cross-functional teams, and ensuring rigorous safety and performance standards throughout the produ...
2 weeks ago
$90K - $110K *
Elevate your career by owning key aspects of month-end close while optimizing AI-driven accounting operations. Collaborate with finance teams to enhance processes and support financial reporting in a...
1 week ago
Staff Software Development Engineer in Test
$160K - $200K *
Advance quality engineering by leading automation architecture and strategy across teams. Collaborate with Engineering and Product to enhance testing practices, ensuring high standards and effective r...
Today
$75K - $135K *
Unlock the potential of secure application access by providing engineering support, troubleshooting connectivity issues, and collaborating with teams to enhance service reliability and customer experi...
1 week ago
Staff Software Engineer, Maps Services
$162K - $290K *
Shape the technical direction of a geospatial platform, building scalable systems and APIs that enhance location-aware experiences across products, while collaborating with teams to drive innovation a...
3 weeks ago
$129K - $193K *
Partner with us to transform workflows through innovative AI applications, enhancing both internal operations and user experience. In this high-ownership role, you'll build and evaluate end-to-end sol...
Reposted 1 week ago
$100K - $130K *
Develop and deliver training programs for EV/AV technicians, enhancing their skills and knowledge. Collaborate with leadership to identify training needs and create effective learning solutions in a d...
4 weeks ago
$70K - $100K *
Take ownership of the Virtual Care Platform by developing and maintaining features in a Python/Django codebase, enhancing internal tools, and ensuring production reliability while collaborating with s...
1 week ago
$77K - $163K *
Transform cloud infrastructure by developing and delivering robust solutions. Collaborate across departments to implement high-level architectures, ensuring seamless support for diverse workloads whil...
3 weeks ago
$75K - $158K *
Deliver innovative solutions as a MECM Engineer, enhancing enterprise IT services for the Department of the Air Force. Collaborate with a skilled team to implement scalable endpoint management solutio...
Today
AI Infrastructure Engineer [Senior]
$150K - $180K *
Transform AI infrastructure by designing and maintaining production-grade systems across multiple cloud providers. Engage in hands-on architecture decisions, ensuring reliability, security, and automa...
5 days ago
Staff Software Development Engineer
$152K - $190K *
Develop high-performance networking solutions using Rust for a secure client connector. Collaborate with cross-functional teams to enhance code quality and implement impactful features while addressin...
3 weeks ago
Surgery Imaging Field Engineer 1
$66K - $99K *
Join a team that's dedicated to delivering world-class customer service by providing technical support for GEHC Surgery equipment. Collaborate with field engineers to enhance customer satisfaction and...
4 days ago
$110K - $130K *
Lead the charge in harmonizing product transfers, ensuring compliance and quality across global assignments while collaborating with cross-functional teams to enhance efficiency and product integrity...
Reposted yesterday
Lead Network Infrastructure Architect
$135K - $160K *
Join a team that's redefining network architecture by integrating complex systems, ensuring seamless coexistence, and driving innovative solutions across global operations and joint ventures...
3 weeks ago
Senior Software Engineer, Public Sector
$180K - $200K *
Champion innovation by developing scalable backend solutions and troubleshooting complex issues within our Cyber-Physical Systems platform. Collaborate with global teams to enhance performance and ens...
1 week ago
$108K - $140K *
Transform talent acquisition by leading a dynamic recruiting team, driving data-informed strategies, and enhancing candidate experiences to meet organizational growth and workforce needs...
1 week ago
$160K - $180K *
Lead the charge in driving agile execution across product and engineering teams, managing digital product launches and enhancing client value through innovative solutions. Collaborate cross-functional...
2 weeks ago
$68K - $143K *
Join us to enhance business processes through analysis and reengineering, collaborating with stakeholders to ensure effective solutions and implementation. Drive efficiency and innovation in transport...
1 week ago
Senior AI Engineer - Data & MLOps (Teradyne, Remote)
$133K - $223K *
Lead the design and operationalization of ML/AI solutions, ensuring production readiness and supportability. Collaborate with IT teams to solve business challenges and drive innovation through scalabl...
Reposted 1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.