Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$75K - $175K *

Advance application security initiatives by leading manual code reviews, penetration tests, and threat modeling. Work closely with clients to strengthen their secure development processes, delivering...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$121K - $208K *

Transform operational efficiencies by designing and deploying high-performance integration solutions. Collaborate with stakeholders to enhance user experiences and ensure data integrity across multi-t...

New York, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$130K - $170K *

Transform mission-critical computational frameworks by leveraging advanced software engineering skills, optimizing performance, and ensuring high-quality documentation for scientific computing in a dy...

New Mexico, USRemote

Today

  •   5 - 7 years exp.  •   Business Services

$350K *

Champion AI-driven solutions by partnering with top-tier clients to unlock value through innovative go-to-market strategies. Collaborate seamlessly with account teams to drive adoption and navigate co...

RemoteRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Elevate security standards by leading bug bounty programs, conducting audits, and enhancing software supply chain security. Collaborate across teams to build innovative tools that protect users and en...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$220K - $290K *

Accelerate the development of autonomous systems by leading systems engineering strategies, aligning cross-functional teams, and ensuring rigorous safety and performance standards throughout the produ...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$90K - $110K *

Elevate your career by owning key aspects of month-end close while optimizing AI-driven accounting operations. Collaborate with finance teams to enhance processes and support financial reporting in a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Advance quality engineering by leading automation architecture and strategy across teams. Collaborate with Engineering and Product to enhance testing practices, ensuring high standards and effective r...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Staffing

$75K - $135K *

Unlock the potential of secure application access by providing engineering support, troubleshooting connectivity issues, and collaborating with teams to enhance service reliability and customer experi...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$162K - $290K *

Shape the technical direction of a geospatial platform, building scalable systems and APIs that enhance location-aware experiences across products, while collaborating with teams to drive innovation a...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$129K - $193K *

Partner with us to transform workflows through innovative AI applications, enhancing both internal operations and user experience. In this high-ownership role, you'll build and evaluate end-to-end sol...

Salt Lake City, UTRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Develop and deliver training programs for EV/AV technicians, enhancing their skills and knowledge. Collaborate with leadership to identify training needs and create effective learning solutions in a d...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Transportation

$70K - $100K *

Take ownership of the Virtual Care Platform by developing and maintaining features in a Python/Django codebase, enhancing internal tools, and ensuring production reliability while collaborating with s...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$77K - $163K *

Transform cloud infrastructure by developing and delivering robust solutions. Collaborate across departments to implement high-level architectures, ensuring seamless support for diverse workloads whil...

Sterling, VARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $158K *

Deliver innovative solutions as a MECM Engineer, enhancing enterprise IT services for the Department of the Air Force. Collaborate with a skilled team to implement scalable endpoint management solutio...

Chantilly, VARemote

Today

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform AI infrastructure by designing and maintaining production-grade systems across multiple cloud providers. Engage in hands-on architecture decisions, ensuring reliability, security, and automa...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$152K - $190K *

Develop high-performance networking solutions using Rust for a secure client connector. Collaborate with cross-functional teams to enhance code quality and implement impactful features while addressin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$66K - $99K *

Join a team that's dedicated to delivering world-class customer service by providing technical support for GEHC Surgery equipment. Collaborate with field engineers to enhance customer satisfaction and...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Lead the charge in harmonizing product transfers, ensuring compliance and quality across global assignments while collaborating with cross-functional teams to enhance efficiency and product integrity...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$135K - $160K *

Join a team that's redefining network architecture by integrating complex systems, ensuring seamless coexistence, and driving innovative solutions across global operations and joint ventures...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $200K *

Champion innovation by developing scalable backend solutions and troubleshooting complex issues within our Cyber-Physical Systems platform. Collaborate with global teams to enhance performance and ens...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $140K *

Transform talent acquisition by leading a dynamic recruiting team, driving data-informed strategies, and enhancing candidate experiences to meet organizational growth and workforce needs...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $180K *

Lead the charge in driving agile execution across product and engineering teams, managing digital product launches and enhancing client value through innovative solutions. Collaborate cross-functional...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$68K - $143K *

Join us to enhance business processes through analysis and reengineering, collaborating with stakeholders to ensure effective solutions and implementation. Drive efficiency and innovation in transport...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$133K - $223K *

Lead the design and operationalization of ML/AI solutions, ensuring production readiness and supportability. Collaborate with IT teams to solve business challenges and drive innovation through scalabl...

Reading, MARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.