Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$117K - $195K *
Oversee the development and deployment of customized ServiceNow solutions, ensuring compliance with federal security frameworks while enhancing system performance and reliability. Collaborate with sta...
Reposted 3 weeks ago
$110K - $130K *
Shape the future of energy by leading a GIS field service team, overseeing high-voltage operations, and enhancing customer satisfaction through strategic collaboration and operational excellence. Driv...
3 weeks ago
$120K - $140K *
Unlock potential by leading the development of innovative AI applications. Collaborate with cross-functional teams to architect solutions, mentor engineers, and ensure reliable, secure systems that al...
2 weeks ago
$82K - $172K *
Elevate your career by leading a dynamic team to enhance engineering management and operational efficiency for key defense contracts, ensuring timely deliverables and client satisfaction while fosteri...
Today
Senior Engineering Manager - Tenant
$285K - $320K *
Lead the charge in delivering Honeycomb Private Cloud, driving product growth, and collaborating across teams to enhance operational processes while building a high-performing engineering team to supp...
3 weeks ago
Territory Account Manager, Exposure Management (West)
$125K - $175K *
Unlock potential by driving pipeline generation and building local partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment focused on SMBs a...
2 weeks ago
Senior Presales Engineer - New England
$110K - $120K *
Champion innovative solutions by collaborating with sales teams to deliver cutting-edge communications technology for first responders and enterprises, ensuring seamless integration and exceptional cu...
Today
Senior Engineering Manager, Clients Team
$242K - $275K *
Lead the charge in developing and deploying robust containerized software, manage CI/CD workflows, and grow a cohesive engineering team to enhance customer security operations and software delivery ac...
Reposted 4 weeks ago
Senior Cybersecurity Engineer (Center of Excellence)
$131K - $219K *
Join a team that's redefining cybersecurity in the energy sector. You'll lead complex projects, develop standards, and automate processes to enhance efficiency and security across global Grid Automati...
1 week ago
Senior Security Engineer - Application Security
$120K - $145K *
Lead the charge in securing enterprise applications by conducting thorough penetration tests, validating vulnerabilities, and collaborating with engineering teams to enhance security measures across d...
Yesterday
Senior Backend Engineer, Admin Experience
$199K - $235K *
Champion the development of secure backend services and APIs, enhancing user administration capabilities. Collaborate across teams to ensure reliable, high-quality software while mentoring peers and d...
Today
Senior Director Analyst - Digital Workplace Infrastructure and Operations
$172K - $202K *
Join a dynamic team as a Senior Director Analyst, leveraging your expertise to guide senior IT executives in navigating digital workplace strategies. Deliver actionable insights that align technology...
1 week ago
Principal Software Engineer - Marketing Technology
$155K - $197K *
Innovate as a Tech Lead, driving architectural evolution and engineering execution for a global web platform. Collaborate with cross-functional teams to enhance digital experiences through advanced AI...
5 days ago
$120K - $190K *
Accelerate your career by validating and testing complex satellite communications systems for the U.S. Marine Corps. Collaborate with cross-functional teams to ensure robust performance and mission su...
2 weeks ago
Clinical Applications Specialist, Contrast Media Delivery Solutions
$100K - $150K *
Join a team that's dedicated to enhancing clinical support through technical expertise and customer training. Drive product demonstrations and ensure customer satisfaction while collaborating with sal...
2 weeks ago
Cybersecurity Senior Engineer | AI Security
$120K - $180K *
Innovate your career by advising on AI security posture and compliance. Guide teams in pre- and post-production scanning, manage AI models and SaaS security, and enhance threat modeling processes acro...
Yesterday
Enterprise Customer Success Manager
$130K - $150K *
Drive strategic account management for top-tier restaurant brands, fostering relationships with senior leadership and ensuring their success through innovative solutions and AI integration, while lead...
Reposted today
$80K - $95K *
Lead a dynamic customer support team, enhancing operations and quality while managing 24/7 global service. Collaborate cross-functionally to optimize performance and drive customer satisfaction throug...
Today
$90K - $135K *
Transform customer relationships and drive sales growth by leveraging technical expertise and consultative selling skills. Collaborate with teams to deliver innovative solutions that enhance operation...
3 weeks ago
Senior Tooling and Automation Engineer
$120K - $160K *
Empower our Managed Services tooling ecosystem by designing integrations and automations. You'll lead the configuration of Jira Service Management, optimize alerting, and ensure seamless connectivity...
1 week ago
Sr. Systems Engineer, ProAV - North Central
$110K - $130K *
Lead the charge in delivering technical expertise for ProAV solutions, ensuring successful customer onboarding, advanced troubleshooting, and pre-sales support across the North Central U.S. while enga...
2 weeks ago
$110K - $145K *
Strategize initiatives to enhance workforce alignment and Agile practices, driving high performance in IT services for federal clients while fostering a collaborative culture and supporting strategic...
2 weeks ago
Customer Engagement Applications Engineer - Southern California - SPTS Division
$102K - $173K *
Join us to advance semiconductor technology by delivering innovative process solutions, collaborating with teams, and enhancing customer satisfaction in a dynamic, field-based role that drives impactf...
5 days ago
Network Specialist - Launch Team
$100K - $145K *
Join a dynamic team to ensure seamless network connectivity for dock deployments. Collaborate with IT teams, troubleshoot connectivity issues, and enhance customer confidence through effective communi...
1 week ago
$110K - $130K *
Unlock your potential as you collaborate with cross-functional teams to drive innovative thermal solutions for power products, utilizing advanced simulations and engineering expertise to meet customer...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.