Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Technical IBM Mainframe Applications/Systems Analyst
$75K - $105K *
Optimize mainframe systems as a key analyst, ensuring stability and performance of IBM z/OS environments. Collaborate with teams to troubleshoot issues and maintain critical applications, while enhanc...
2 weeks ago
$150K - $190K *
Transform customer security strategies by collaborating with sales teams to identify needs, demonstrate solutions, and educate partners on best practices, ensuring organizations are safeguarded agains...
1 week ago
Member of the Technical Staff - Customer Tools
$130K - $160K *
Join a team that's building innovative software for AI labs, enabling seamless management of compute resources across multiple clusters. Collaborate with engineers to create impactful solutions that e...
1 week ago
Sr Manager, Product Marketing - CRM
$148K - $260K *
Drive impactful go-to-market strategies by collaborating with sales and marketing teams. Own the execution of launch plans, create essential sales tools, and build competitive intelligence to empower...
Yesterday
Senior Open Source Design Engineer
$175K - $200K *
Build innovative interfaces that enhance AI development and observability. You'll design and prototype user experiences that empower AI teams to understand and improve their applications through effec...
Reposted 6 days ago
$110K - $130K *
Elevate your career by leading structural and finite element analyses of turbomachinery components. Collaborate with engineers to develop methodologies, support design evaluations, and enhance analyti...
2 days ago
$100K - $170K *
Unlock potential by providing architectural engineering support for DOJ/BOP facilities. Collaborate on technical analyses, document reviews, and design recommendations to enhance decision-making and p...
3 weeks ago
Sr Dir, Global Sales Systems & Technology Enablement
$200K - $240K *
Champion the evolution of the sales technology landscape by leading global initiatives that drive seller experience, productivity, and tool adoption at scale, bridging regional needs with digital inno...
Reposted 2 weeks ago
$95K - $115K *
Join us to enhance enterprise infrastructure systems through innovative design and support. You'll oversee hybrid cloud and on-premises environments, ensuring security and compliance while driving mod...
5 days ago
Software Power Systems Engineer
$110K - $130K *
Join a team that's shaping the future of power systems engineering. As a key member, you'll design and develop scalable analysis modules, driving innovation in distribution system analysis and optimiz...
3 weeks ago
$90K - $110K *
Join a dynamic team as you drive growth by designing tailored software solutions for schools. Leverage your technical expertise to engage clients, deliver impactful demos, and collaborate with cross-f...
Reposted 3 weeks ago
Consulting Solution Executive – Hybrid Infrastructure
$91K - $127K *
Unlock your potential by driving growth in Hybrid Infrastructure solutions. Lead strategic account management, cultivate relationships, and enhance market presence while achieving sales targets in a d...
3 weeks ago
Senior AI Product Manager, Observability
$200K - $250K *
Shape the future of AI observability by leading product strategy, collaborating across teams, and driving the development of innovative solutions that empower engineers to enhance and optimize AI syst...
Reposted 6 days ago
Regional Sales Manager South TX
$108K - $130K *
Accelerate progress at our company by driving sales growth, managing client relationships, and collaborating with teams to achieve targets. Leverage your expertise in IT Security/Networking to expand...
1 week ago
Worksite Tech Deployment Manager
$100K - $120K *
Unlock potential by leading the deployment and support of cutting-edge robotic solutions. Manage logistics, field operations, and service excellence while ensuring safety and compliance across diverse...
2 weeks ago
$100K - $120K *
Empower Public Safety agencies by driving sales and fostering relationships across a multi-state territory. Manage the sales cycle through consultative partnerships, ensuring pipeline growth and reven...
Reposted 4 weeks ago
Remote Sr. Technical Trainer - Operational Excellence Champion
$130K - $150K *
Join a team that's dedicated to operational excellence by developing training programs and mentoring technicians in Power Systems. Drive improvements and standardization across regions while enhancing...
1 week ago
$275K - $325K *
Join a team that's redefining financing products through innovative engineering. Lead complex initiatives, modernize systems, and leverage AI tools to enhance software development while ensuring data...
5 days ago
$80K - $95K *
Optimize energy solutions by leading technical projects, conducting site surveys, and collaborating with teams to deliver innovative, cost-effective strategies that enhance facility performance and su...
1 week ago
$117K - $195K *
Oversee the development and deployment of customized ServiceNow solutions, ensuring compliance with federal security frameworks while enhancing system performance and reliability. Collaborate with sta...
Reposted 3 weeks ago
$120K - $140K *
Unlock potential by leading the development of innovative AI applications. Collaborate with cross-functional teams to architect solutions, mentor engineers, and ensure reliable, secure systems that al...
3 weeks ago
$82K - $172K *
Elevate your career by leading a dynamic team to enhance engineering management and operational efficiency for key defense contracts, ensuring timely deliverables and client satisfaction while fosteri...
Yesterday
Senior Engineering Manager - Tenant
$285K - $320K *
Lead the charge in delivering Honeycomb Private Cloud, driving product growth, and collaborating across teams to enhance operational processes while building a high-performing engineering team to supp...
3 weeks ago
Territory Account Manager, Exposure Management (West)
$125K - $175K *
Unlock potential by driving pipeline generation and building local partnerships. Engage with key customers, represent the brand at events, and thrive in a dynamic startup environment focused on SMBs a...
2 weeks ago
Senior Presales Engineer - New England
$110K - $120K *
Champion innovative solutions by collaborating with sales teams to deliver cutting-edge communications technology for first responders and enterprises, ensuring seamless integration and exceptional cu...
2 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.