Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$108K - $130K *
Drive the design, deployment, and maintenance of cloud infrastructure, enhancing developer experience and operational reliability. Collaborate on CI/CD improvements and lead small-scale projects while...
2 weeks ago
$119K - $175K *
Drive complex security initiatives, mentor engineers, and lead investigations into high-impact incidents, focusing on AI/LLM security posture and compliance across multiple domains...
4 weeks ago
Director of Strategic Accounts - U.S. Southeast Education
$139K - $213K *
Grow your career with a dynamic team focused on driving strategic sales in the education sector. Leverage your expertise to engage C-suite executives, manage complex sales cycles, and exceed quotas wh...
2 weeks ago
$80K - $85K *
Support our network infrastructure by troubleshooting and resolving LAN/WAN issues, ensuring optimal performance and security for the Department of Defense's medical network services. Bring your exper...
Reposted today
Presales Solutions Engineer - Data Security
$96K - $184K *
Elevate your career by engaging with clients as a data security expert. Collaborate across teams to deliver innovative security solutions, educate sales teams, and stay ahead of industry trends while...
1 week ago
Presales Solutions Engineer - Data Security
$120K - $230K *
Transform your career by leveraging your data security expertise in a consultative role. Collaborate with clients to enhance security solutions, educate teams, and develop innovative offerings that me...
2 weeks ago
Customer Success Engineer - LATAM
$100K - $200K *
Join a team that's dedicated to enhancing customer success through technical expertise. You'll build strong relationships with enterprise clients, guiding them in adopting our products and ensuring th...
Reposted 2 weeks ago
Senior Electrical Engineer (USA)
$120K - $145K *
Empower your career as a Senior Electrical Engineer, leading cutting-edge designs for high-capacity data centers, while collaborating with top industry professionals on impactful, mission-critical pro...
Reposted 3 days ago
SAP HCM Technical Architect (Remote)
$120K - $145K *
Advance your career by serving as a technical architect for SAP HCM, leading development and support for complex payroll and HR solutions while collaborating with cross-functional teams to ensure data...
2 weeks ago
Software Engineer 4 - Member, Commerce & Games Engineering
$250K - $413K *
Unlock potential by developing scalable, distributed systems that enhance our core backend services, impacting APIs, messaging, and payments. Collaborate with a talented team to solve complex challeng...
5 days ago
Lead Enterprise Software Solution Consultant
$110K - $130K *
Champion innovative software solutions by providing technical sales support, leading product demonstrations, and addressing client needs. Collaborate with sales teams to enhance user experiences and d...
3 weeks ago
Strategic Sourcing & Cost Engineer
$110K - $130K *
Transform the sourcing landscape by leading cost reduction initiatives, developing strategic supplier partnerships, and driving value engineering efforts to optimize material costs and enhance product...
Today
Senior Manager, Solutions Engineering, MSSP
$232K - $319K *
Accelerate progress at the forefront of cybersecurity by leading a dynamic team of Solutions Engineers. Drive partner engagement, foster relationships, and execute strategic initiatives to enhance per...
2 weeks ago
$105K - $155K *
Join a dynamic team to drive sales growth in the OEM market, managing customer relationships and leading technical projects from inception to completion while maximizing business opportunities and ens...
2 weeks ago
$105K - $155K *
Transform the OEM market by driving sales growth and managing key customer relationships. Lead technical projects from inception to completion while collaborating with cross-functional teams to ensure...
2 weeks ago
$105K - $155K *
Drive new business growth by engaging OEM customers, managing projects, and negotiating contracts. Leverage your expertise in industrial automation to maximize sales and foster strong relationships in...
2 weeks ago
$105K - $155K *
Unlock potential by driving sales growth in the OEM market. Engage with customers, lead development projects, and negotiate contracts to establish strong relationships. Analyze data to forecast sales...
2 weeks ago
$105K - $155K *
Engage with OEM customers to drive sales growth and manage technical projects from inception to completion. Utilize your expertise in industrial automation to negotiate contracts and foster strong rel...
2 weeks ago
Technical Product Manager - (Electronic Warfare (EW) & Sensing Solutions)
$180K - $220K *
Transform complex defense requirements into actionable product strategies, driving technical execution and market adoption for cutting-edge Electronic Warfare and Sensing Solutions. Collaborate with c...
3 weeks ago
$95K - $105K *
Drive operational excellence as an Operations Analyst, balancing compliance and user experience. Leverage AI tools to analyze data, identify fraud patterns, and suggest process improvements while coll...
3 weeks ago
Senior Engineering Project Manager - Connectivity
$120K - $140K *
Transform your career by leading complex design change projects from inception to execution. Collaborate with cross-functional teams, manage substantial budgets, and drive innovation in a fast-paced e...
1 week ago
Applications Engineer - (Charlotte, NC or Remote - US)
$80K - $95K *
Unlock potential by leveraging your engineering expertise to develop innovative warehouse automation solutions. Collaborate with sales and engineering teams to create impactful proposals and technical...
6 days ago
Network Operations Security Engineer (US - Remote)
$120K - $175K *
Join a dynamic team as a Security Champion, driving operational security across networks and cloud infrastructures. Collaborate with cross-functional teams to implement effective security controls and...
1 week ago
Senior DevOps Engineer (Active Secret Clearance)
$185K - $230K *
Advance your career by ensuring seamless performance of AI systems in diverse environments. Collaborate with customers and teams, automating and maintaining infrastructure for reliability across uncla...
Reposted 4 days ago
$150K - $250K *
Accelerate progress at the forefront of AI technology by building and operating a secure, production-grade platform. Collaborate with business teams to transform AI capabilities into measurable value...
Reposted 6 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.