Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Presales Solutions Engineer - SecOps/SIEM
$96K - $184K *
Engage with clients to design and implement security operations solutions, leveraging expertise in SIEM and SecOps technologies. Collaborate across teams to enhance cybersecurity strategies and drive...
Today
Leader, Solutions Engineer, Splunk
$209K - $275K *
Elevate your career by leading and developing a high-performing Solutions Engineering team. Drive strategic alignment across functions, foster technical excellence, and implement innovative practices...
Reposted 2 weeks ago
Technology Solutions Consultant, DEX Specialist - (Remote, USA)
$125K - $150K *
Unlock potential by bridging presales insights with post-sales success, ensuring customers achieve measurable value from their TeamViewer ONE investment through effective adoption strategies and actio...
3 weeks ago
$120K - $145K *
Shape the future of security engineering by embedding robust practices into development. Collaborate with engineers to enhance platform security, automate compliance, and build scalable tools that emp...
2 weeks ago
$125K - $150K *
Drive your career with innovative AI-driven automation solutions that enhance IT operations and user experience. Collaborate across teams to minimize manual tasks, improve efficiency, and implement in...
1 week ago
Staff Forward Deployed Engineer - Applied AI (Remote)
$125K - $150K *
Innovate with us to transform manual workflows into efficient AI-driven solutions. As a Staff Forward Deployed Engineer, you'll collaborate closely with teams to streamline processes, enhancing produc...
2 weeks ago
$140K - $184K *
Pioneer the development and operational convergence through automation, designing CI/CD pipelines and driving release process efficiency to enhance software delivery across diverse teams and projects...
Reposted today
$95K - $115K *
Drive seamless software updates and user adoption by leading change management initiatives, ensuring effective communication and training across support teams, and minimizing operational risks during...
6 days ago
Strategic Account Director, Aerospace, Propulsion & Energy
$340K - $380K *
Join a dynamic team to drive enterprise growth in aerospace and energy sectors. Leverage your expertise to build strategic relationships, close high-value deals, and shape innovative engineering solut...
2 weeks ago
Global Head of Customer Success Engineering
$242K - $285K *
Transform the customer success landscape by leading technical teams, driving integration health, and enhancing revenue through strategic partnerships and innovative solutions in the programmatic ecosy...
4 days ago
$112K - $179K *
Reimagine the future of ServiceNow development by designing and supporting custom applications. Leverage your expertise to solve complex problems, mentor junior developers, and drive innovative soluti...
4 weeks ago
Senior Power Systems Engineer - EMT
$150K - $210K *
Lead the charge in advancing renewable energy projects by developing dynamic models, conducting studies, and preparing technical reports. Collaborate with clients and vendors to ensure successful proj...
Yesterday
$150K - $170K *
Innovate with AI to enhance HR software. Design and develop scalable web services, lead initiatives, and mentor engineers while focusing on user experience and collaboration in a dynamic environment...
1 week ago
$80K - $95K *
Lead daily service desk operations, ensuring efficient ticket management, staffing, and quality support. Collaborate with teams to enhance service delivery and customer experience while overseeing inc...
1 week ago
Sr. Partner Success Manager, Technology Partners
$160K - $215K *
Join a dynamic team to manage technology partner relationships, ensuring integration health and driving revenue growth. Collaborate with engineering and commercial teams to resolve issues and optimize...
Reposted today
$256K - $384K *
Engage with us to provide expert pre-sales technical support, driving complex enterprise opportunities in the North Central region. Collaborate with sales teams and customers to deliver tailored solut...
Reposted 4 days ago
Senior Engineering Manager - Tenant
$208K - $234K *
Drive the growth of Honeycomb Private Cloud by leading a senior engineering team, enhancing customer relationships, and ensuring operational excellence across multiple engineering domains. Collaborate...
3 weeks ago
Utility Infra Design Engineer / Specialist
$80K - $95K *
Elevate your career by leading the design and quality assurance of telecom infrastructure projects. Collaborate with multidisciplinary teams to develop innovative solutions for underground conduit sys...
2 weeks ago
Principal Product Manager, CX AI & Automation
$150K - $180K *
Redefine customer experience through strategic AI integration, bridging business and technology. Lead AI product management, ensuring cohesive delivery and governance while enhancing operational effic...
3 weeks ago
Supplier Quality Engineer- Mechanical
$95K - $115K *
Shape the future of supplier quality in mechanical engineering by overseeing the quality assurance of critical components and systems. Collaborate with suppliers to ensure compliance, execute testing...
Today
$138K - $200K *
Transform partner success by leading a high-performing team of Channel Managers. Drive growth through innovative strategies, coaching, and collaboration across Microsoft’s ecosystem to achieve measura...
1 week ago
Customer Success Manager (CSM)
$80K - $95K *
Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...
3 weeks ago
Security Engineer Lead, Security Foundations
$160K - $190K *
Transform security solutions across multiple domains, driving technical direction and collaboration to address high-risk items and enhance Meta's security posture company-wide. Lead cross-functional t...
1 week ago
$62K - $103K *
Join a dynamic team to conduct open-source research and analysis, supporting senior officials with timely insights on national security topics. This remote role requires effective communication and a...
Yesterday
Software Engineer - Backend (Remote)
$180K - $320K *
Optimize our data activation platform by designing scalable, high-performance backend systems. Collaborate with cross-functional teams to enhance user experience and drive innovation in cloud data sol...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.