Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$120K - $130K *
Transform your career by designing and delivering complex full-stack solutions using Java, Spring Boot, and Angular. Collaborate with teams to enhance engineering quality and lead technical initiative...
Reposted 3 days ago
Engineering Manager, Firewall Defense
$225K - $265K *
Lead the charge in developing a high-performing engineering team focused on firewall validation and security. Drive collaboration across technical and product teams while fostering an inclusive enviro...
5 days ago
Sr. Director, Technical Sales Specialist - Downstream BioProcessing
$160K - $190K *
Shape the future of global sales strategy by leading commercial efforts, driving revenue growth, and enhancing customer engagement across diverse market segments in a dynamic, collaborative environmen...
2 weeks ago
Manager, Endpoint Security Engineering
$102K - $190K *
Pioneer the future of endpoint security by leading a dynamic engineering team, ensuring operational excellence, and driving innovative capabilities to protect enterprise assets while aligning with bus...
1 week ago
$100K - $120K *
Lead the charge in transforming IT support for healthcare centers by evaluating, planning, and executing transitions to AMSURG Managed IT Services, while architecting cloud solutions with Microsoft 36...
3 weeks ago
Engineering Manager- Cloud Operations- Fedramp
$166K - $238K *
Lead a dynamic team of engineers in cloud operations, driving reliability and automation. Collaborate across departments to optimize performance and enhance mission-critical services for government cl...
2 weeks ago
GenAI & High Performance Computing (HPC) Delivery Engineer
$122K - $158K *
Join a dynamic team as a GenAI & HPC Delivery Engineer, driving cutting-edge GPU solutions and optimizing performance for AI and HPC infrastructures. Engage directly with customers, ensuring successfu...
Reposted 2 weeks ago
$110K - $150K *
Transform the insurance broker experience by developing AI-driven full stack solutions. Collaborate across teams to design, implement, and enhance intelligent systems that automate processes and deliv...
2 weeks ago
SOC/IP Integration Engineer (eInfochips Inc)
$110K - $130K *
Join a dynamic team to drive SoC integration, ensuring quality and performance optimization while collaborating with clients and guiding junior engineers. Leverage your expertise in RTL design and dig...
2 weeks ago
$146K - $180K *
Lead the charge in designing secure, scalable systems that protect products and customer data. Collaborate across teams to embed security throughout the software development lifecycle and drive comple...
Reposted 3 weeks ago
Solutions Engineer | East Coast | Remote
$182K - $226K *
Innovate with a dynamic team to solve customer challenges and drive growth. Leverage your technical expertise in pre-sales to enhance customer engagement and deliver impactful solutions in a fast-pace...
4 days ago
$110K - $130K *
Champion the search for exceptional technical talent in aerospace. Drive full-cycle recruiting, develop innovative sourcing strategies, and partner with leadership to build a high-performing team whil...
Today
$100K - $120K *
Drive efficiency and scalability in legal operations by optimizing processes, managing technology, and controlling costs. Lead cross-functional projects and enhance compliance initiatives to support t...
5 days ago
$100K - $120K *
Deliver high-quality software solutions by designing, developing, and maintaining enterprise-grade applications using Java, Spring Boot, and Oracle. Collaborate with cross-functional teams to ensure s...
1 week ago
$125K - $150K *
Transform product strategy by leading impactful initiatives that enhance user experience and drive growth. Collaborate with cross-functional teams to deliver innovative solutions that delight customer...
1 week ago
Technical Program Manager - 220781
$125K - $150K *
Tackle complex technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for impactful outco...
2 weeks ago
Security Engineer, Vulnerability Management & Security Operations
$120K - $145K *
Lead our vulnerability management and security operations program, shaping it from the ground up. Collaborate with a small Trust team to enhance our security posture and ensure compliance while automa...
1 week ago
$135K - $189K *
Join a team that's redefining AI operations by ensuring reliability and performance of AI/ML systems. Collaborate with cross-functional teams to enhance deployment workflows, monitor model performance...
Yesterday
Account Executive - Public Sector
$69K - $118K *
Transform your sales career by driving growth and building relationships with reseller partners in the Public Sector. Leverage your expertise to develop strategic account plans and deliver innovative...
2 weeks ago
$125K - $175K *
Elevate your career by leading innovative solar and energy storage projects. Drive technical excellence, mentor teams, and collaborate with stakeholders to shape sustainable energy solutions across No...
3 weeks ago
$75K - $158K *
Execute and enhance ServiceNow SPM solutions, driving portfolio management excellence while collaborating with teams to implement best practices and optimize workflows across the enterprise...
2 days ago
$86K - $144K *
Unlock potential by leading the design and development of scalable generative AI services, ensuring architectural integrity and mentoring teams. Collaborate with cross-functional stakeholders to drive...
Reposted 2 weeks ago
$124K - $149K *
Drive impactful solutions as a key liaison between business needs and technical teams, translating complex requirements into actionable insights. Collaborate across functions to enhance system integra...
1 week ago
$124K - $149K *
Unlock the potential of technology by bridging business needs with technical solutions. Collaborate with cross-functional teams to analyze complex systems, ensuring alignment between business objectiv...
1 week ago
Senior AI Developer Technology Engineer
$184K - $356K *
Transform the future of generative AI by developing cutting-edge techniques to optimize performance on NVIDIA platforms, collaborating with top experts, and influencing next-gen hardware and software...
Reposted 3 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.