Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$200K - $300K *
Contribute to the technical direction and architectural excellence by leading large-scale initiatives, mentoring engineers, and collaborating cross-functionally to deliver high-impact software solutio...
Reposted 6 days ago
$160K - $187K *
Grow your career with a hands-on Engineering Manager role leading a dynamic team to enhance an AI-powered healthcare hiring platform, ensuring quality, reliability, and innovation across multiple tech...
6 days ago
$83K - $125K *
Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...
1 week ago
$110K - $130K *
Drive safety excellence by leading program development, compliance, and mentorship. Collaborate across teams to identify risks, conduct assessments, and enhance safety culture in diverse operational e...
1 week ago
Senior / Staff Product Manager - IoT Connected Devices
$180K - $248K *
Shape the future of connected devices as the product leader for in-field asset monitoring. Own the hardware roadmap, drive product introductions, and ensure reliability, directly influencing a key gro...
Reposted today
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Unlock potential by joining a dynamic team focused on innovative electrical design for mission-critical facilities. Collaborate globally on high-profile projects, enhancing your skills in a hands-on...
6 days ago
Electrical Engineer, Data Centers - Remote (U.S.)
$100K - $120K *
Drive the design and implementation of electrical systems for large-scale data centers. Collaborate with global teams to ensure compliance with industry standards while managing high-profile projects...
6 days ago
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Support the design of electrical systems for mission-critical facilities, collaborating with multidisciplinary teams on high-profile projects. Leverage your expertise in electrical engineering to enha...
6 days ago
Electrical Engineer, Data Centers - Remote (U.S.)
$100K - $120K *
Engineer cutting-edge electrical systems for large-scale data centers. Collaborate globally on high-profile projects, ensuring compliance with industry standards while driving innovation in design and...
6 days ago
Electrical Engineer, Data Centers - Remote (U.S.)
$100K - $120K *
Empower innovation in electrical engineering by designing cutting-edge systems for hyperscale data centers. Collaborate globally on high-impact projects while ensuring compliance with industry standar...
6 days ago
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Innovate in electrical engineering by designing systems for mission-critical facilities. Collaborate globally on high-profile data center projects, enhancing your skills in a dynamic, client-facing ro...
6 days ago
Electrical Engineer, Data Centers - Remote (U.S.)
$100K - $120K *
Elevate your career by designing cutting-edge electrical systems for hyperscale data centers. Collaborate globally on high-profile projects while ensuring compliance with industry standards and advanc...
6 days ago
Electrical Engineer, Data Centers - Remote (U.S.)
$95K - $115K *
Shape your career by designing cutting-edge electrical systems for hyperscale data centers. Collaborate globally on high-profile projects while ensuring compliance with industry standards and advancin...
6 days ago
Electrical Engineer, Data Centers - Remote (U.S.)
$80K - $95K *
Seeking an Electrical Engineer with 2+ years in building electrical design, focusing on mission critical and data center facilities. Collaborate globally on high-profile projects while developing expe...
6 days ago
Software Engineer, Developer Products
$120K - $145K *
Join our team to shape external developer experiences through impactful APIs and SDKs. You'll evolve documentation and tools while collaborating across teams to enhance our growing platform and delive...
Reposted today
Regional Sales Engineer, Central
$110K - $130K *
Join a team that's driving innovation in cybersecurity by leveraging your technical expertise to support enterprise sales. Engage with top-tier clients, guiding them through complex evaluations and de...
4 weeks ago
$105K - $202K *
Innovate and build AI-native products that automate complex workflows. Collaborate with cross-functional teams to design, develop, and deploy full-stack applications, ensuring reliability and performa...
3 weeks ago
SR Consulting Engineer - Phyisical Security - Pipelining for future needs
$107K - $150K *
Transform the security landscape by implementing and supporting cutting-edge physical security systems, ensuring client satisfaction and seamless integration for improved safety and network efficiency...
Reposted yesterday
$110K - $130K *
Take ownership of quality engineering practices across a cutting-edge platform. Drive test automation, collaborate with cross-functional teams, and ensure the reliability and scalability of cloud-nati...
6 days ago
Lead Specialist, Technical Architect
$150K - $160K *
Partner with us to shape the quality strategy for a leading exam development platform. Leverage your expertise to guide multiple Agile teams, enhance automation practices, and ensure high standards ac...
Reposted today
Sales Director - TMT, Public Sector
$135K - $160K *
Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...
4 weeks ago
Senior Product Manager, Device Experience
$130K - $219K *
Drive the vision for Samsara device installations, enhancing user experiences and ensuring rapid, accurate setups. Collaborate with cross-functional teams to optimize the install process, making impac...
Reposted 2 weeks ago
$90K - $110K *
Transform structural engineering solutions by designing and analyzing systems for mission-critical environments. Collaborate with cross-functional teams to ensure safety, compliance, and efficiency in...
1 week ago
Senior Business Applications Engineer
$150K - $200K *
Lead the charge in transforming business challenges into innovative solutions by leveraging your expertise in automation and integration. Collaborate across teams to enhance operational efficiency and...
1 week ago
Senior GTM Intelligence Analyst
$110K - $130K *
Drive strategic insights by analyzing cross-functional data to enhance decision-making. Collaborate with teams to build a trusted business intelligence framework, delivering actionable recommendations...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.