Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$95K - $115K *

Empower your career by bridging sales and engineering as a key technical resource. You'll scope, quote, and support customer needs for low and medium-voltage switchgear solutions, ensuring alignment w...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in resolving critical network outages by engaging with customers, troubleshooting Ciena products, and collaborating with teams to enhance recovery outcomes and document root cause anal...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$231K - $257K *

Engage with clients as a Senior Sales Engineer to drive enterprise sales, providing tailored technical support, and enabling successful data security and management adoption through strategic collabor...

California, USRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Innovate as you guide Fortune 500 clients in leveraging AI solutions. Collaborate with sales teams, deliver dynamic presentations, and serve as trusted technical advisor to modernize legacy systems an...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$135K - $160K *

Unlock the potential of NetBox Delivery by leading software design, enhancing production reliability, and mentoring engineers. Shape the technical direction and ensure seamless deployment on Cloud and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Transform enterprise sales by acquiring new customers in cybersecurity, cloud, and AI solutions. Lead complex sales cycles, build executive relationships, and deliver tailored solutions to drive reven...

Florida, USRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Transform the future of mobile broadcasting by leading technical operations, ensuring show readiness, and delivering exceptional live production experiences while mentoring teams and managing client r...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$90K - $110K *

Transform financial operations by supporting ERP implementation, analyzing business processes, and ensuring seamless integration across multiple workstreams. Collaborate with teams to enhance system f...

Washington, DCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $120K *

Contribute to customer success by developing technical expertise across platforms, integrations, and operational processes. Collaborate with teams to resolve issues and enhance solutions, while gainin...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive customer success as a technical expert, partnering to optimize IoT deployments. Your strategic insights will enhance service adoption and expand account growth, delivering tangible business outc...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$121K - $142K *

Elevate automation in software engineering by building AI-driven tools and systems. Collaborate with a focused team to enhance reliability and speed in package and image management, shaping the future...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $220K *

Join a team that's redefining technology solutions in financial services. As a trusted advisor, you'll align IT strategies with business objectives, ensuring seamless delivery and compliance while dri...

Illinois, USRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$50K - $130K *

Develop innovative software solutions that enhance user experiences while collaborating with a diverse team. Engage in all phases of the software lifecycle, from design to deployment, ensuring high-qu...

Georgia, USRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$120K - $145K *

Join a dynamic team to lead connectivity projects for leased data centers, ensuring compliance with standards and managing cross-functional collaboration from site assessment to operational handoff. D...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock the potential of robotic minimally invasive care by supporting early users through their learning curve. Collaborate with clinical teams to enhance procedural safety and effectiveness while pro...

Cincinnati, OHRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Partner with us to enhance robotic minimally invasive care by supporting early users, providing technical expertise, and collaborating with clinical teams to ensure effective system adoption and profi...

New York, NYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Innovate and enhance software solutions in a dynamic SaaS environment. Collaborate with cross-functional teams to design, develop, and maintain high-quality applications while driving continuous impro...

Puerto Rico, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Shape innovative engineering solutions as you lead complex projects, focusing on low to medium voltage power systems in industrial settings. Collaborate with cross-functional teams and mentor junior e...

Warrenville, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$134K - $201K *

Design and engineer identity governance solutions to ensure secure access across diverse environments. Collaborate with cross-functional teams to implement standards, automate workflows, and maintain...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $118K *

Unlock potential by driving application security initiatives through innovative tooling and automation. Collaborate closely with engineering teams to safeguard cloud platforms and implement security b...

CanadaRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$159K - $215K *

Take ownership of Windows endpoint reliability and lifecycle management. Enhance provisioning, patching, and automation while collaborating with cross-functional teams to drive improvements and mentor...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$125K - $170K *

Lead the charge in enhancing Windows endpoint reliability and automation. Collaborate with cross-functional teams to implement best practices, mentor peers, and drive improvements in application deliv...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$86K - $115K *

Elevate the quality of healthcare technology by owning test strategies for platform components, enhancing automation, and ensuring stability across releases. Collaborate with cross-functional teams to...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Strategize your future with a dynamic sales role focused on driving growth and customer satisfaction in automation solutions. Leverage technical expertise to engage prospects and build lasting relatio...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$60K - $211K *

Advance security engineering by defining strategies, solving complex challenges, and building scalable solutions. Collaborate with leaders to enhance security across enterprise environments while ment...

RemoteRemote

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.