Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$140K - $160K *

Elevate your career as a Technical Account Manager, partnering with enterprise customers to ensure successful deployment and value realization from innovative solutions, while driving strategic techni...

New York, NYRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in executing digital product initiatives for veterinary health. Collaborate across teams to prioritize backlogs, write user stories, and enhance user experiences, ensuring alignment be...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $196K *

Unlock potential by shaping the demo experience through innovative tooling and infrastructure. Collaborate across teams to enhance product communication and drive secure access solutions, all while le...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $225K *

Join a team that's driving innovation in AI by developing scalable backend systems in Go, Python, and Java. Tackle complex challenges while enhancing distributed architectures to empower high-performa...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Empower innovation by designing and scaling backend services for an AI platform. Lead initiatives in automation, reliability, and performance while mentoring a talented team to enhance system architec...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$106K - $198K *

Lead the charge in developing mission-critical Command & Control solutions. Collaborate with cross-functional teams to define system requirements and create innovative architectures that meet diverse...

Colorado, USRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$94K - $155K *

Lead multi-channel marketing production operations, ensuring timely, budget-friendly delivery. Oversee client engagements, deepen relationships, and drive growth while managing a diverse team of speci...

New York, NYRemote

2 weeks ago

  •   5 - 7 years exp.  •   Media

$120K - $145K *

Drive innovation as a Staff Cloud Platform Engineer, enhancing cloud capabilities and leading teams to deliver exceptional deployment experiences through automation and modern tooling...

CanadaRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $125K *

Join a team that's dedicated to building robust software solutions. Collaborate with cross-functional teams to design, develop, and maintain high-quality applications while ensuring reliability and pe...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$80K - $95K *

Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...

Arkansas, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the enhancement of security measures for cloud-based healthcare solutions, focusing on vulnerability management, incident response, and compliance. Collaborate with cross-functional teams to ensu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $160K *

Join a team that's optimizing customer lifecycle operations through automation and analytics. Collaborate cross-functionally to enhance workflows, improve efficiency, and drive customer success in a d...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower communities by managing small to mid-sized municipal water projects. Lead from inception to delivery, fostering client relationships and collaborating with a skilled team to ensure high-qualit...

Memphis, TNRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $93K *

Join a team that's dedicated to providing exceptional technical support for hydraulic systems. In this customer-facing role, you'll troubleshoot, manage claims, and collaborate with internal teams to...

Davenport, IARemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Lead and grow a high-performing platform engineering team, setting vision and roadmap while collaborating with cross-functional leaders to enhance product velocity and reliability for enterprise custo...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Shape the future of security by leading cross-functional initiatives to enhance incident detection and response capabilities. Collaborate with diverse teams to identify risks, develop automation, and...

RemoteRemote

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$159K - $273K *

Lead and empower a large engineering organization to ensure 24x7 operational reliability, driving strategic initiatives in DevOps and SRE while managing complex challenges and fostering high-performan...

Eden Prairie, MNRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$79K - $102K *

Champion customer success by guiding Mid-Market clients through the deployment and adoption of IoT solutions, ensuring they maximize value from our technology while building strong relationships acros...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$124K - $187K *

Join a dynamic team to define and guide technical direction across platforms, ensuring scalable, secure solutions that align with business outcomes. Collaborate with cross-functional teams to resolve...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Information Technology

$66K - $138K *

Join a dynamic team to lead enterprise software implementations, guiding clients from discovery to deployment. Leverage your consulting expertise and technical skills to drive project success and enha...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$135K - $160K *

Transform product security by leading strategy, conducting threat modeling, and collaborating across teams to ensure secure design and compliance. Drive innovation in security practices while mentorin...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$180K - $200K *

Shape the future of cybersecurity by leading product marketing initiatives that bridge product, sales, and market needs. Drive go-to-market strategies, create compelling narratives, and empower teams...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Champion innovation by leading the development of a modern auction platform, collaborating across teams to deliver scalable, maintainable software solutions that enhance digital marketplace operations...

Chicago, ILRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$120K - $160K *

Unlock potential by leading complex cyber investigations, mentoring junior analysts, and analyzing sophisticated threats to safeguard AI systems from misuse. Drive impactful decisions and enhance safe...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Transform enterprise contact center solutions as a senior technical expert, focusing on design, implementation, and automation of Genesys Cloud CX. Collaborate with teams to enhance platform reliabili...

Oregon, USRemote

1 week ago

  •   5 - 7 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.