Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Automation Engineer - Ansible
$104K - $166K *
Unlock the potential of automation by developing end-to-end solutions using Ansible, Python, and RESTful APIs. Collaborate with cross-functional teams to enhance operational efficiency and support a s...
3 weeks ago
Sales Development Representative
$80K - $110K *
Unlock growth by driving high-impact engagements with C-suite security leaders. Utilize cutting-edge sales tools and collaborate seamlessly with Account Executives to generate valuable pipelines and f...
Reposted 3 weeks ago
Technical Account Manager - Healthcare
$95K - $115K *
Drive the technical relationship with healthcare accounts, ensuring platform adoption, risk mitigation, and customer growth through proactive advisory and strategic planning. Collaborate with IT teams...
2 weeks ago
$69K - $103K *
Join a team that's dedicated to ensuring seamless member scheduling and access. As a Production Support Analyst, you'll monitor platform health, resolve data issues, and collaborate with cross-functio...
1 week ago
$95K - $115K *
Lead cross-functional logistics projects focused on process improvement and strategic initiatives. Drive operational analysis, capacity planning, and project management to enhance efficiency across mu...
Today
$110K - $130K *
Partner with us to streamline operations by transforming manual tasks into efficient automation solutions. Leverage your expertise in Ansible, Terraform, and CI/CD to enhance productivity across diver...
2 weeks ago
$85K - $100K *
Deliver advanced field service support for Promega instrumentation, ensuring installation, training, and repairs meet customer service standards. Collaborate with teams to enhance service documentatio...
1 week ago
Senior Software Engineer - Agent Team
$140K - $190K *
Empower your career by developing innovative solutions for a cloud-native platform, enhancing endpoint management for global clients. Collaborate with a dynamic team to drive impactful features and en...
Reposted today
Staff Software Engineer - Fintech
$225K - $325K *
Elevate your career by driving innovation in FinTech. As a key engineer, you'll shape the future of revenue management systems, ensuring accuracy and reliability while collaborating across teams to op...
4 weeks ago
Clinical Applications Engineer
$95K - $115K *
Advance your career by providing critical support for robotic systems in healthcare. Collaborate with clinical teams to enhance user proficiency and ensure safe, effective procedures while driving inn...
2 weeks ago
Clinical Applications Engineer
$95K - $115K *
Transform healthcare by providing expert support and training for robotic systems, ensuring seamless adoption and proficiency among clinical users. Collaborate with teams to enhance user experience an...
2 weeks ago
Clinical Applications Engineer
$95K - $115K *
Join a team that's pivotal in advancing robotic minimally invasive care. You'll support early users, provide technical expertise during procedures, and collaborate with engineering teams to enhance sy...
2 weeks ago
Clinical Applications Engineer
$95K - $115K *
Unlock potential by providing expert clinical support and training for robotic systems, ensuring effective adoption and proficiency among users. Collaborate with teams to enhance product usage and dri...
2 weeks ago
Regional Applications Engineer - Vancouver
$115K - $135K *
Shape the future of HVAC solutions by leading applications support and sales strategy in a designated region. Drive business growth through expert consulting, relationship building, and product traini...
Reposted 1 week ago
$100K - $120K *
Transform the hiring landscape by owning high-priority recruitment processes, partnering with teams to enhance candidate experiences, and driving strategic talent decisions while leveraging AI and dat...
Reposted 3 weeks ago
Digital Solutions Integration Engineer II
$95K - $115K *
Drive the design and support of operational Active Network Management Systems, ensuring seamless integration and functionality throughout their lifecycle while collaborating with internal teams and cu...
1 week ago
Remote Access Technology Support Lead
$110K - $130K *
Empower global connectivity by leading remote access technology support, ensuring operational stability and performance of virtual desktop services. Drive incident management, enhance user experience...
3 weeks ago
Security Engineer, Infrastructure Security
$120K - $145K *
Join us to enhance the security posture of our production platform. As an Infrastructure Security Engineer, you'll drive remediation efforts, build security frameworks, and collaborate with teams to p...
1 week ago
$110K - $130K *
Explore opportunities to lead complex integration projects, ensuring seamless data exchange across IT systems. Utilize your expertise in integration technologies to optimize performance and maintain d...
2 weeks ago
$109K - $150K *
Shape the future of security solutions by guiding complex Managed Services integrations. Collaborate with teams to align customer strategies, mitigate risks, and ensure compliance, while leading techn...
3 weeks ago
Engineering Manager, Active Sensors (LiDAR)
$135K - $160K *
Drive the development of advanced machine learning systems for autonomous trucks, leading a team in perception capabilities. Oversee the complete lifecycle from data requirements to deployment, ensuri...
3 weeks ago
Principal Technical Product Manager
$138K - $165K *
Elevate your career by leading complex product initiatives across technical domains. Collaborate with cross-functional teams to drive strategic direction into actionable plans, ensuring measurable out...
2 weeks ago
Customer Quality Engineer - Integration
$88K - $105K *
Lead the charge in ensuring quality and compliance for mechanical and electrical systems. Collaborate across teams to uphold standards, conduct inspections, and drive continuous improvement in mission...
1 week ago
Software Engineer 4/5 - Data and Feature Infrastructure, AI Platform
$466K - $500K+*
Elevate your career by building a cutting-edge ML data platform that enhances productivity for ML practitioners. Collaborate with experts to create innovative solutions for feature computation and sha...
Reposted 6 days ago
$125K - $150K *
Advance your career by building high-throughput services that power AI workflows. Collaborate with cross-functional teams to design scalable infrastructure and tackle complex challenges in a dynamic e...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.