Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$117K - $195K *
Transform data into actionable insights by leveraging advanced analytics and visualization techniques. Collaborate with a dynamic team to support federal clients through data mining, preparation, and...
Today
Senior Electrical Product Development Engineer
$130K - $155K *
Elevate your career by collaborating across engineering teams to launch cutting-edge GPU-accelerated server platforms. Drive innovation in Deep Learning and AI environments while optimizing production...
3 days ago
Senior Technology & Systems Consultant
$130K *
Join a dynamic team to manage client technologies, mentor peers, and deliver IT assessments. This hands-on role emphasizes client service and consultant development, ensuring optimal performance acros...
1 week ago
Technical Sales Engineer - Automotive, Electronic Materials
$122K - $179K *
Drive your career by leveraging technical expertise in automotive materials solutions, building strong client relationships, and addressing complex design challenges to fuel innovative technology adop...
Reposted yesterday
ZTPF SOFTWARE DEVELOPMENT ENGINEER
$130K *
Join a team that's enhancing zTPF environments by providing technical expertise, automating processes, and ensuring reliable operations. Collaborate across teams to tackle challenges and improve perfo...
Reposted 1 week ago
$110K - $130K *
Analyze technical sales opportunities from discovery to close, leveraging AI tools and client data to drive business cases. Collaborate with cross-functional teams to ensure seamless implementation an...
1 week ago
$95K - $115K *
Transform traffic management by optimizing signal systems for efficient movement of people and goods. Collaborate with cross-functional teams to enhance product deployment and support, ensuring safety...
1 week ago
Account Executive - Logging Recorder
$85K - $115K *
Join a dynamic team to drive sales of mission-critical technology for public safety. Engage with emergency response agencies, navigate complex procurement cycles, and deliver innovative solutions that...
3 weeks ago
Technical Application Engineer - Industrial Communications products (MDS and Lentronics)
$89K - $148K *
Drive technical solutions by collaborating with sales teams and customers to enhance industrial communications products. Develop sales strategies, manage customer relationships, and ensure compliance...
Reposted 2 weeks ago
$90K - $136K *
Join a team that's redefining customer experience by translating complex business needs into actionable technical requirements, ensuring seamless integration across platforms and delivering innovative...
1 week ago
$100K - $120K *
Lead the charge in enhancing security for a complex federal platform, safeguarding cloud infrastructure and sensitive data. Collaborate within an Agile team to design, implement, and automate robust s...
3 weeks ago
Senior Manager, Revenue Enablement
$185K - $210K *
Develop and lead a high-performing Revenue Enablement team, driving strategic initiatives to enhance sales effectiveness and align enablement programs with evolving business needs in a fast-paced envi...
Yesterday
$75K - $158K *
Lead the charge in validating data quality and integrity for a large-scale SAP S/4HANA implementation. Collaborate with cross-functional teams to ensure accurate data migration, testing, and complianc...
2 days ago
Senior Product Security Engineer
$115K - $145K *
Lead security initiatives by collaborating with cross-functional teams to embed security in the software development lifecycle, ensuring robust protection for high-risk product areas while driving ado...
1 week ago
Integration Engineer- Boomi Platform
$100K - $140K *
Empower integration solutions by designing and maintaining critical connections across platforms, enhancing Quote-to-Cash processes and ensuring seamless data flow for thousands of merchants through i...
Yesterday
Principal Customer Success Manager, Aerospace, Propulsion & Energy
$177K - $224K *
Lead strategic customer relationships in aerospace and energy sectors, driving renewals and engineering engagements. Own key accounts, transition pricing models, and ensure customer success through te...
6 days ago
Field Service Engineer (Atlanta / John's Creek)
$85K - $100K *
Empower your career by leading technical field assignments for high voltage equipment. Utilize your expertise to execute installations and maintenance, ensuring efficient operations while collaboratin...
Reposted yesterday
Senior Solutions Engineer - Major Accounts
$148K - $222K *
Unlock your potential as a Senior Solutions Engineer, driving sales success by leveraging technical expertise to address customer needs and deliver innovative F5 solutions. Collaborate with teams to e...
3 weeks ago
$110K - $130K *
Innovate by developing scalable applications and data pipelines, leveraging Python and cloud platforms. Collaborate with cross-functional teams to modernize enterprise systems and enhance backend serv...
3 weeks ago
Network Installation Technician Intermediate (NIT 3)
$80K - $95K *
Elevate your career by leading a team in the installation and maintenance of telecommunication systems. Oversee project execution, ensure quality control, and mentor junior technicians while managing...
3 weeks ago
$115K - $149K *
Take ownership of IAM/PAM systems, driving strategy and implementation for human and AI identities. Leverage expertise in SailPoint, BeyondTrust, and Microsoft Entra to enhance security and governance...
2 weeks ago
Software Engineer, Back-End - Mail (Canada)
$110K - $130K *
Help us build high-throughput production services that power AI-driven workflows. Collaborate with cross-functional teams to design and evolve core platform services, ensuring reliability and scalabil...
1 week ago
Engineer - Thermal-Hydraulic Methods Development
$79K - $137K *
Join a team that's shaping the future of reactor physics through innovative computational methods and thermal-hydraulic modeling. Contribute to technical development, regulatory compliance, and custom...
1 week ago
$147K - $232K *
Join a dynamic team to design, secure, and maintain resilient network architectures. Leverage your expertise in troubleshooting and project management while mentoring engineers to enhance operational...
4 days ago
Software Engineer I - LLM Observability
$160K - $180K *
Empower your career by delivering AI observability solutions end-to-end. Collaborate with a cross-functional team to enhance user experiences and drive insights into AI systems, shaping the future of...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.