Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$110K - $130K *

Unlock potential by developing security documentation and consulting on architecture. Collaborate with teams to identify vulnerabilities, perform penetration testing, and implement security improvemen...

Plano, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K - $230K *

Transform mission-critical applications by collaborating with AI engineers to enhance performance, scalability, and security. Drive technical excellence and mentor peers while navigating dynamic feder...

Reston, VARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Advance your career by managing complex cybersecurity incidents, leading response efforts, and developing comprehensive incident reports. Collaborate with teams to enhance security protocols and condu...

Montreal, QCRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in incident management and response, driving effective remediation strategies and assessments. Collaborate with teams to formulate incident response plans, conduct training exercises...

Atlanta, GARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Join a team that's dedicated to enhancing cybersecurity through expert incident management, response, and analysis. Lead global efforts, develop training scenarios, and create comprehensive reports to...

Vancouver, BCRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$200K - $240K *

Join a team that's driving innovation in mechanical engineering and program management. Leverage your expertise to lead projects from concept to production, ensuring quality and efficiency while colla...

Dallas, TXRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$139K - $235K *

Lead the development of innovative CX solutions using AI tools, enhancing workflows and integrations across platforms. Collaborate with cross-functional teams to deliver production-quality software an...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$77K - $118K *

Transform network operations by designing and implementing automation solutions that enhance reliability and efficiency across multi-vendor infrastructures, utilizing advanced technologies like Python...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform your career by designing and developing scalable software solutions using C#, .NET, and Azure. Collaborate in a dynamic team to implement best practices in CI/CD and API development, ensurin...

Richmond Hill, ONRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$130K - $160K *

Join a dynamic team to build and enhance security practices, ensuring robust protection of sensitive data. Collaborate across engineering to create secure frameworks, manage identities, and fortify cl...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $125K *

Innovate and design scalable, cloud-native APIs while enhancing legacy systems. Collaborate with cross-functional teams to deliver high-quality software solutions, leveraging AI tools and modern techn...

Mesa, AZRemote

1 week ago

  •   Less than 5 years exp.  •   Transportation

$140K - $220K *

Champion the evolution of scalable infrastructure in a multi-cloud environment, collaborating with engineering teams to enhance reliability and performance for AI-driven healthcare solutions...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Accelerate growth by building a new region from scratch, driving sales, and establishing customer success stories for a groundbreaking FinOps solution. Own the full sales cycle, focusing on net-new lo...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $149K *

Elevate your career by collaborating with top partners to drive technical sales, deliver impactful training, and enhance product adoption. Join a dynamic team focused on fostering creativity and accou...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $149K *

Drive security excellence by enhancing data protection and detection capabilities. Collaborate with cross-functional teams to implement DLP policies, automate processes, and ensure enterprise systems...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$84K - $124K *

Transform software solutions by designing, developing, and enhancing applications in an agile environment. Collaborate with teams to deliver high-quality, scalable systems while ensuring transparency...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$86K - $125K *

Lead a dynamic team as a Senior Backend Engineer, specializing in .NET and GCP. Drive software quality and innovation while mentoring developers and managing client relationships in a collaborative re...

Ontario, CARemote

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$175K - $210K *

Innovate and lead the technical vision for large-scale product systems, driving cross-functional initiatives and engineering excellence while mentoring teams to enhance growth and impact across multip...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$117K - $195K *

Transform data into actionable insights by leveraging advanced analytics and visualization techniques. Collaborate with a dynamic team to support federal clients through data mining, preparation, and...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$130K *

Join a dynamic team to manage client technologies, mentor peers, and deliver IT assessments. This hands-on role emphasizes client service and consultant development, ensuring optimal performance acros...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $155K *

Elevate your career by collaborating across engineering teams to launch cutting-edge GPU-accelerated server platforms. Drive innovation in Deep Learning and AI environments while optimizing production...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Analyze technical sales opportunities from discovery to close, leveraging AI tools and client data to drive business cases. Collaborate with cross-functional teams to ensure seamless implementation an...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $115K *

Join a dynamic team to drive sales of mission-critical technology for public safety. Engage with emergency response agencies, navigate complex procurement cycles, and deliver innovative solutions that...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$122K - $179K *

Drive your career by leveraging technical expertise in automotive materials solutions, building strong client relationships, and addressing complex design challenges to fuel innovative technology adop...

Michigan, USRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$89K - $148K *

Drive technical solutions by collaborating with sales teams and customers to enhance industrial communications products. Develop sales strategies, manage customer relationships, and ensure compliance...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.