Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Platform Delivery & Reliability Engineer (Remote) - 29337
$119K - $235K *
Analyze deployment processes and enhance system reliability across government multi-site environments. Collaborate with diverse teams while troubleshooting, improving tooling, and mentoring to streaml...
Reposted 3 weeks ago
Senior Sales Engineer - Majors, Tennessee
$154K - $221K *
Empower our team by architecting innovative technical solutions that address customer challenges. Collaborate with internal teams and lead the technical sales process to drive impactful outcomes for m...
1 week ago
$123K - $164K *
Lead the charge in electrical engineering for data center projects, ensuring technical quality and scalable standards. Operate autonomously to tackle complex challenges while mentoring junior engineer...
5 days ago
Software Engineer III - Developer Platform & AI Enablement
$102K - $136K *
Join a team that's transforming healthcare by developing essential tooling and AI capabilities for engineers. This role spans software development, architecture, and collaboration in an Agile environm...
Reposted 1 week ago
Technical Sales Engineer - Pittsburgh, PA
$80K - $95K *
Unlock growth by managing and expanding technical sales in diverse industries. Engage with customers to deliver tailored metal cutting solutions while balancing territory planning and administration...
3 weeks ago
Senior Software Engineer Specialist
$110K - $130K *
Transform complex software systems for DoD operations by designing, developing, and maintaining secure solutions. Collaborate with cross-functional teams and lead small projects to ensure timely deliv...
Yesterday
Principal Consulting Engineer - VMware Cloud Foundation Operations
$164K - $240K *
Accelerate progress at the forefront of private cloud architecture by designing, deploying, and optimizing solutions. Leverage your expertise to drive standards, mentor teams, and cultivate robust cli...
Reposted 4 days ago
SYSTEM VIRTUAL PLATFORM DEVELOPER
$130K - $155K *
Join a team that's driving innovation in 5G and 6G network products by developing virtual models and enhancing SoC verification. Collaborate with diverse teams to optimize pre-silicon software develop...
2 weeks ago
$110K - $130K *
Transform client experiences by leading a cross-functional team as a Senior Full Stack Engineer, driving technical solutions and product enhancements while operating independently during U.S. hours to...
1 week ago
Commercial Sales and Project Support
$130K - $150K *
Elevate project success by managing the lifecycle of commercial sales initiatives. Collaborate across teams to ensure accurate documentation, financial oversight, and timely invoicing, driving efficie...
1 week ago
Senior Computer Systems Validation Engineer
$110K - $130K *
Transform validation processes by ensuring compliance and data integrity for computerized systems in a regulated environment. Collaborate with teams to develop strategies and mentor junior members whi...
2 weeks ago
Principal Technical Program Manager, Engineering
$180K - $240K *
Drive cross-domain visibility and coordination in a dynamic engineering environment. As the sole TPM, you'll ensure programs are on track, dependencies are mapped, and automation enhances efficiency a...
6 days ago
$150K - $180K *
Lead the charge in enhancing engineering security for our SaaS platform. Collaborate with teams to identify risks, improve practices, and implement automation, ensuring secure development and robust v...
6 days ago
Key Account Manager - MedTech OEM
$143K - $196K *
Drive strategic growth by managing key accounts in the MedTech OEM sector, fostering customer relationships, and achieving sales targets through innovative business plans and collaboration across team...
1 week ago
$125K - $150K *
Empower teams by designing and building scalable, secure systems that enhance performance and reliability. Collaborate across disciplines to innovate with AI while maintaining a security-first approac...
5 days ago
Site Reliability Engineer, Provider Operations
$125K - $150K *
Join our team to enhance the operational health of AI provider endpoints. You'll ensure fast, reliable routing and proactive problem detection, contributing to a seamless experience for our customers...
3 weeks ago
$92K - $138K *
Innovate with us to drive capital project business by leveraging technical sales expertise. Strengthen client relationships and propel growth through engagement strategies, specification development...
Reposted 6 days ago
Senior Technical Product Manager, Data Services
$95K - $135K *
Join a team that's shaping the future of data management by guiding strategic direction and execution for B2G registration and reporting platforms. Collaborate across technical and business domains to...
Today
Engineering Manager - Design & Configuration
$121K - $218K *
Lead and develop a multidisciplinary engineering team, ensuring effective design, configuration, and lifecycle management of complex infrastructure products while balancing technical risks and program...
2 days ago
$120K - $130K *
Elevate your career by leading the design and implementation of complex software solutions. Collaborate with cross-functional teams to drive technical decisions and mentor engineers, ensuring scalable...
Reposted today
$120K - $130K *
Drive the design and implementation of complex software solutions, providing technical leadership and mentorship. Collaborate with cross-functional teams to enhance system architecture and ensure high...
6 days ago
Systems Integration/Test Engineer Stf
$131K - $243K *
Champion integration and testing efforts across teams, ensuring functionality meets all requirements. Collaborate effectively to design and implement test scenarios, supporting both classified and unc...
Yesterday
Staff Engineer - QA Automation
$110K - $130K *
Shape the future of quality assurance by leading automated testing initiatives for cloud-based ERP systems, ensuring seamless integration and performance across various business processes and upgrades...
3 weeks ago
Full Stack Application Remediation Engineer
$120K - $130K *
Join a team that's dedicated to enhancing web applications through proactive maintenance and secure coding. Leverage your full-stack expertise to deliver quick fixes, improve service health, and colla...
Yesterday
$80K - $180K *
Join a team that's shaping the future of finance technology by designing and implementing scalable SAP S/4HANA solutions. Leverage your expertise in procurement and logistics to drive operational exce...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.