Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$232K - $368K *

Partner with us to shape innovative production test solutions for complex networking systems. Collaborate across teams to align strategies, enhance capabilities, and drive efficiency in testing proces...

California, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform customer experiences by leading technical sales and support initiatives. Collaborate with cross-functional teams to drive successful deployments and enhance customer adoption of innovative r...

Texas, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$129K - $172K *

Transform critical customer service challenges into strategic solutions by leading a high-performing team focused on executive escalations, automation, and continuous improvement initiatives that enha...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$143K - $199K *

Strategize and optimize marketing technology architecture and integrations. Drive platform health and feature development while collaborating with cross-functional teams to build robust solutions that...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$111K - $167K *

Engage with clients to identify needs and drive successful adoption of quantum solutions. Collaborate with internal teams to deliver value, provide expert technical support, and foster long-term relat...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $163K *

Engage with us to drive architectural decisions and lead complex engineering initiatives. Collaborate with cross-functional teams to enhance core systems, focusing on performance, reliability, and sca...

Seattle, WARemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$108K - $130K *

Empower enterprise infrastructures by designing automated workflows for secure, scalable network management. Utilize advanced scripting and automation to optimize systems while leveraging your experti...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $180K *

Engage in a hands-on role to enhance security across products and infrastructure, collaborating with leadership to prioritize and execute critical security initiatives while ensuring compliance and ri...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$103K - $107K *

Advance your career by diagnosing and repairing Caterpillar mining equipment. Collaborate with a skilled team to ensure high-quality service and customer satisfaction while adhering to safety standard...

Thunder Bay, ONRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Unlock potential by leading complex engineering initiatives across Microsoft 365 collaboration services, ensuring secure, reliable solutions while mentoring engineers and enhancing platform health thr...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$130K - $200K *

Unlock potential by enhancing our data infrastructure. In this role, you'll own data pipelines, improve performance, and ensure reliable access to analytics across global markets, driving efficiency a...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$155K - $190K *

Advance your career by building scalable software solutions using modern AI tools. Collaborate remotely to enhance stability, mitigate technical debt, and engage in meaningful discussions while levera...

CanadaRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$155K - $190K *

Transform the future of software development by building scalable, AI-augmented solutions. Collaborate with a dynamic team to enhance stability, engage in code reviews, and stay ahead of emerging tech...

Toronto, ONRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$180K - $240K *

Unlock innovative solutions as you build full-stack applications for federal partners, focusing on user experience, security, and seamless integrations. Collaborate with engineers and product teams to...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $210K *

Elevate our market presence by driving new business and expansion through strategic territory management, partner collaboration, and impactful training initiatives to create a robust sales pipeline an...

San Francisco, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $175K *

Grow expertise in Operational Technology security, leading critical engagements across industrial systems. Collaborate on advanced methodologies while mentoring others and contributing to pivotal rese...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $125K *

Join a team that's shaping the future of federal technology solutions. As a Technical Lead, you'll guide product development, oversee architecture, and mentor teams while ensuring compliance and secur...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $125K *

Engage as a Technical Lead, guiding product architecture and sprint execution while mentoring teams and ensuring compliance with VA standards. Drive technical strategy and oversee troubleshooting for...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$93K - $120K *

Join us to enhance customer success as a Technical Account Manager, leveraging your technical expertise and business acumen to build relationships, optimize implementations, and drive growth while ens...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$85K - $130K *

Empower customer success by leveraging technical expertise and business acumen. Build relationships, optimize implementations, and enhance support experiences while collaborating with internal teams t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$197K - $221K *

Empower client success by leading technical engagements and multidisciplinary teams. Drive project excellence from concept to execution, ensuring alignment and clarity in engineering decisions while e...

Denver, CORemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$138K - $165K *

Partner with us to design and implement VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration while mentoring colleagues and...

Boston, MARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$176K - $308K *

Drive the design and implementation of VoIP infrastructure and AI-driven voice workloads. Collaborate across teams to enhance performance, scalability, and integration of telephony platforms while men...

Seattle, WARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$176K - $308K *

Champion the design and implementation of VoIP infrastructure, enhancing AI-driven voice workloads. Collaborate across teams to ensure seamless integration and operational excellence while mentoring p...

Dallas, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $109K *

Lead and optimize global IT infrastructure management by collaborating with cross-functional teams. Ensure efficient design, deployment, and operations of ICT spaces to maintain high standards in data...

Georgia, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.