Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
CCaaS Sr Engineer (Technology)
$98K - $155K *
Unlock potential by enhancing cloud communication systems, optimizing architectures, and leading AI integrations. Thrive in a dynamic environment while mentoring teams and resolving complex issues acr...
Reposted 2 weeks ago
Solutions Engineer - M365 Copilot & Agents
$150K - $207K *
Partner with us to drive enterprise AI adoption by assessing, deploying, and securing Microsoft 365 Copilot and Agent 365 capabilities. Leverage your expertise to enhance customer environments and ens...
3 weeks ago
$63K - $111K *
Join a team that's dedicated to enhancing security systems globally. As a Senior Security Technician, you'll install, maintain, and troubleshoot advanced security solutions while mentoring junior staf...
5 days ago
$215K - $235K *
Lead the charge in developing scalable enablement programs that enhance sales performance across customer-facing roles. Utilize your expertise in instructional design and AI to drive adoption, retenti...
Today
Forward Deployed Engineer (SDEV)
$145K - $218K *
Engage with strategic customers to deploy and enhance SRE Agent capabilities, driving adoption and value through hands-on integration and development of AI-assisted incident management solutions...
2 weeks ago
Senior IT Engineer, Identity and Access Management
$117K - $164K *
Transform your career by leading Identity and Access Management initiatives, enhancing security protocols, and driving automation in a dynamic IT environment. Collaborate with cross-functional teams t...
1 week ago
Senior Software Engineer- Rust / C++
$94K - $176K *
Drive innovation in document processing by leading high-impact projects, shaping architecture, and optimizing performance in a queue-driven pipeline. Collaborate across teams to enhance AI products an...
2 weeks ago
$200K - $220K *
Manage and elevate a team of engineers to deliver AI-powered healthcare solutions. Oversee project planning, architecture, and team development while ensuring high-quality outcomes in a fast-paced, re...
Today
Senior Analyst, GTM Systems & Tools (Customer Engineering)
$132K - $180K *
Drive impactful GTM systems strategy by optimizing processes and technology. Collaborate with cross-functional teams to enhance customer engineering workflows, ensuring alignment and continuous improv...
4 weeks ago
$184K - $356K *
Join a dynamic team to develop cutting-edge cybersecurity solutions, collaborating with research and product teams to transform innovative ideas into production-ready services that enhance AI tooling...
2 weeks ago
$110K - $130K *
Unlock your potential by supporting complex customer needs through expert solution design and seamless sales transitions. Collaborate with teams to drive sales opportunities and enhance customer engag...
Yesterday
Program Lead, AV Remote Assistance Partner Enablement
$162K - $180K *
Join a team that's redefining global operations for Remote Assistance, driving program launch and evolution across diverse AV partners. This role demands high autonomy and strategic decision-making to...
2 weeks ago
Security Engineer (North Carolina)
$110K - $130K *
Shape the future of cybersecurity by collaborating with sales teams to identify prospects, educate clients on solutions, and drive impactful meetings that address security challenges and deliver tailo...
2 weeks ago
$131K - $243K *
Unlock potential by leading cross-functional teams to deliver integrated solutions. Collaborate with stakeholders to define requirements, create specifications, and support the deployment of innovativ...
4 weeks ago
Engineering Manager - Secure Access
$140K - $170K *
Advance your career by leading a dynamic team in developing secure access solutions. Drive technical direction, manage project delivery, and mentor engineers while balancing customer reliability with...
3 weeks ago
Director, Infrastructure Engineering
$170K - $250K *
Help us build a high-performing infrastructure team that drives operational excellence and reliability. Lead a diverse group of engineers, manage budgets, and modernize technology while collaborating...
3 weeks ago
$104K - $153K *
Champion innovative AI-driven self-service solutions, enhancing employee experiences through ServiceNow. Collaborate with teams to streamline processes, ensuring high-quality engineering from design t...
3 weeks ago
Engineering Manager - Global, Remote
$125K - $150K *
Join a team that's redefining pharmacy automation by leading engineers to deliver impactful solutions. Drive team growth, manage processes, and collaborate with cross-functional partners to ensure suc...
Yesterday
$80K - $95K *
Engage in high-impact IT operations management, driving ServiceNow and cloud environments. Collaborate with top talent to enhance service delivery, ensuring compliance and customer satisfaction while...
2 weeks ago
$100K - $120K *
Accelerate your career by partnering with leaders to develop innovative solutions, guide engineering best practices, and ensure high-quality infrastructure. Collaborate with teams to achieve technical...
Reposted 2 weeks ago
$168K - $270K *
Lead proactive cybersecurity initiatives, driving incident response and threat hunting across diverse environments. Collaborate with experts to enhance security posture and tackle complex investigatio...
1 week ago
$120K - $130K *
Unlock potential by leading the design and optimization of secure cloud-native platforms. Collaborate across teams to enhance software delivery, implement CI/CD pipelines, and drive best practices in...
Yesterday
Software Engineer - Agent Team
$122K - $160K *
Transform the future of endpoint management by developing innovative solutions that enhance security and performance across diverse platforms, collaborating with a dynamic team to deliver impactful so...
Reposted 1 week ago
$150K - $236K *
Join a team that shapes the future of technical sales by leading solution design, driving customer engagement, and simplifying complex challenges to enhance business value and customer confidence in i...
1 month ago
$94K - $175K *
Transform engineering projects by integrating multi-disciplinary teams, enhancing depot support, and driving strategic improvements. Collaborate with leadership and product teams to ensure compliance...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.