Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$115K - $135K *

Innovate technology strategy and operations, leading a team to enhance product lifecycle and client solutions. Collaborate with executives to implement AI tools and ensure effective vendor management...

Greensboro, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$93K - $179K *

Drive your career with a dynamic role providing Tier 2 technical support and operational engineering for enterprise infrastructure services. Collaborate with teams to troubleshoot and enhance system p...

San Antonio, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Empower customer success by leading a dynamic team across the Americas, enhancing client relationships, driving product adoption, and championing customer feedback to influence strategic direction and...

Dallas, TXRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $175K *

Join a team that's shaping security and compliance across the company. You'll lead HITRUST and SOC 2 programs, ensuring data protection while collaborating with engineering and legal teams in a hands...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $230K *

Lead technical discussions with clients, design tailored network solutions, and collaborate with account teams to drive business success. Elevate customer relationships and identify opportunities in D...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $230K *

Lead consultative engagements as a network expert, collaborating with account teams to design tailored solutions that align with customer objectives and drive business growth. Strengthen partnerships...

California, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $200K *

Drive impactful design and development of front-end features, owning the code from concept to production. Collaborate with teams to establish design systems and set direction for user-centric products...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$115K - $155K *

Drive innovative solutions by collaborating with account teams to identify, design, and implement technical strategies that enhance customer success and strengthen relationships across the Southeast r...

Atlanta, GARemote

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$135K - $160K *

Transform the Teleport Core Product by tackling performance, scalability, and security challenges. Lead a distributed team to design, develop, and implement high-quality solutions while enhancing obse...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Develop and deliver engaging training programs to enhance user adoption and operational excellence. Collaborate with diverse teams to create effective learning solutions, ensuring content aligns with...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$184K - $356K *

Empower our team by designing and optimizing C++ software for ultra low-latency WebRTC streaming systems, driving innovation in real-time media applications and enhancing user experiences through adva...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock the potential of IT modernization by crafting compelling executive briefings. Collaborate with technical teams to translate cloud infrastructure insights into clear narratives for government le...

Ashburn, VARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $163K *

Unlock potential by joining a dynamic team as a Systems Engineer, where you'll drive the development and integration of mission-critical capabilities in an Agile environment, collaborating with multid...

Lower Peach Tree, ALRemote

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $160K *

Champion advanced IT infrastructure solutions by providing Tier 3 engineering and support. Leverage your expertise in Microsoft technologies to resolve complex issues, enhance system performance, and...

Washington DC, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $210K *

Unlock your potential as a Systems Engineer, driving technical risk analysis and supporting mission-critical systems. Collaborate with a dynamic team to design, develop, and maintain secure, scalable...

Virginia, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$152K - $273K *

Elevate infrastructure innovation by architecting automated, resilient multi-cloud environments, driving AI-first operations, and implementing Zero Trust security protocols across enterprise systems f...

United StatesRemote

Reposted yesterday

  •   11 - 15 years exp.  •   Information Technology

$180K - $240K *

Join us to build and operate secure infrastructure for federal and partner environments. This hands-on role focuses on Kubernetes, infrastructure as code, and production support, ensuring reliable dep...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$62K - $104K *

Lead the charge in providing expert HVAC solutions for Data Center equipment. This role involves extensive travel, independent troubleshooting, and project management to ensure optimal performance and...

Pennsylvania, USRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$62K - $104K *

Optimize your career by providing expert service and support for Data Center equipment. This role involves extensive travel, troubleshooting, and project management, ensuring customer satisfaction thr...

New York, NYRemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$132K - $165K *

Drive the development and enhancement of innovative products and platforms, leading a dynamic engineering team to deliver secure, scalable solutions while fostering collaboration and technical excelle...

Staples, MNRemote

6 days ago

  •   8 - 10 years exp.  •   Business Services

$75K - $158K *

Innovate solutions by leveraging your expertise in data automation and systems engineering to enhance operational efficiency and support enterprise financial management systems...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$250K - $300K *

Join a team that's redefining enterprise solutions! Leverage your expertise in networking and security to drive technical sales, support customer adoption, and influence product development while coll...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$105K - $140K *

Join a team that's dedicated to designing and maintaining robust network infrastructures. Collaborate with cross-functional teams to ensure high-performance connectivity for our 24x7 operations, lever...

Colchester, VTRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$116K - $155K *

Transform the future of networking by leading hands-on system integration; design, implement, and optimize solutions. Collaborate across teams to enhance efficiencies and deliver top-tier operational...

Maryland, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Engineer robust network solutions to enhance data-center connectivity and support enterprise infrastructure modernization. Collaborate with cross-functional teams to ensure secure, reliable network se...

Chicago, ILRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.