Service Desk Manager Jobs in Washington, DC

Take ownership of a 24x7 Security Operations Center, leading a team of SOC analysts. Drive performance, manage client relationships, and ensure high-quality investigations while fostering team develop...

Lead the charge in shaping AI cybersecurity strategies, guiding enterprises through risk assessments and governance frameworks while collaborating across teams to implement robust security measures fo...

Drive AI cybersecurity strategy by leading assessments, governance workshops, and risk models. Collaborate with cross-functional teams to translate business objectives into actionable frameworks, ensu...

Unlock your potential by leading AI cybersecurity strategies, guiding clients through governance frameworks, and managing risk operating models. Collaborate with cross-functional teams to ensure secur...

Drive contract delivery and optimization for member accounts, ensuring value realization through data analysis and cross-functional collaboration. Manage project execution, stakeholder engagement, and...

Join a team that's transforming enterprise systems, driving operational excellence and aligning technology with business strategy. Lead a dynamic team to enhance platforms, support diverse functions...

Join a team that's at the forefront of cyber defense, performing critical triage and analysis of cyber threats. Collaborate with government and private partners to enhance national security through ac...

Pioneer a transformative Tier 3 Service Desk environment, providing expert technical leadership and resolving complex IT issues while enhancing service delivery and user experience across multiple sup...

Join a dynamic team to lead Tier 3 technical support, driving excellence in IT service delivery. Oversee complex incident resolution, enhance user experience, and collaborate with cross-functional tea...

Lead and empower a large-scale end-user support operation, ensuring exceptional service delivery and operational excellence across multiple teams. Drive continuous improvement and strategic initiative...

Champion exceptional end-user support by leading a dedicated team to enhance technology reliability and customer satisfaction for federal clients. Drive operational excellence and strategic improvemen...

Lead and optimize end-user support operations, ensuring exceptional service delivery and performance metrics. Manage a team of technical staff while collaborating with leadership to enhance customer e...

Join a dynamic team as a Senior CX Manager, driving strategic customer success through technical enablement and relationship management. Leverage your expertise to lead complex initiatives and foster...

Innovate by leading global Credit & Collections operations, driving cash performance, and managing customer credit risk. Collaborate with cross-functional teams to enhance processes, ensure compliance...

Drive efficiency in IT support by delivering expert troubleshooting, system installations, and network management to enhance user experience and maintain optimal performance across diverse technologic...

Join us to drive execution and delivery of critical IT services for a major defense program. Oversee complex projects, integrate technical efforts, and ensure alignment with mission priorities while f...

Lead the implementation of Manufacturing Execution Systems, driving digitization and operational excellence across production and supply chain processes. Collaborate with teams to enhance efficiency...

Lead the transformation of manufacturing processes by spearheading MES initiatives, enhancing operational excellence, and driving digital supply chain solutions. Collaborate with cross-functional team...

Empower mission success by providing advanced technical support for IT systems. Handle escalated issues, troubleshoot complex problems, and ensure compliance with federal standards while enhancing ser...

Deliver advanced technical support for classified and unclassified IT environments, ensuring minimal disruption to mission operations. Collaborate with teams to troubleshoot complex issues and enhance...

Lead the transformation of IT service management processes by analyzing, designing, and implementing best practices. Collaborate with stakeholders to enhance service delivery and ensure alignment with...

Join a dynamic team as a Project Manager, leading project execution and coordinating diverse teams to achieve mission objectives. Utilize your expertise to manage resources, resolve issues, and suppor...

Join a team that's dedicated to delivering mission-critical projects by leading diverse teams, managing resources, and ensuring timely execution while supporting customer KPIs and resolving operationa...

Shape innovative digital products by leveraging AI-first strategies. Collaborate with diverse teams to transform client objectives into impactful solutions, ensuring successful product launches and en...

Join us to drive impactful digital product strategies, leveraging AI technologies. Collaborate with cross-functional teams to enhance customer experiences and deliver measurable outcomes in a fast-pac...